Absa Bank

<h3>Empowering Africa’s tomorrow, together…one story at a time.</h3>With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.Job Summary•	To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational &amp; Controls rigor excellence in branches.•	Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.•	Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.•	Maintain a high level of bank standards and management controls to achieve operational &amp; control rigor excellence, through strict adherence to operations and compliance policies and guidelines.•	Establish a high-performance culture amongst the branch teamJob DescriptionKey Accountabilities (Duties &amp; Responsibilities) and approximate time split.Business Growth: Time Split 60%<ul><li>Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.</li><li>Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.</li><li>Manage branch portfolio risks in line with the bank’s portfolio appetite.</li><li>In conjunction with the regional manager and products development, conduct product review and product development through constant feedback from the market.</li><li>Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.</li><li>Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.</li><li>Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.</li><li>Harness existing staff potential and create new competencies in order to achieve competitive advantage.</li><li>Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include Achieving branch sales targets as well as participating in and leading sales activations</li><li>Establish firm relationships with the Top 200 clients and business influencers in the local area.</li><li>Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS, etc.).</li><li>Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.</li><li>Ensure proper controls, processes &amp; procedures are adhered to at all times as per the laid down Absa bank policies.</li><li>At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batches on the core banking system.</li><li>The branch must maintain the look and feel as per Absa bank standards.</li><li>Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC &amp; AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.</li><li>Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.</li><li>Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.</li><li>In conjunction with the Branch Operation Lead - BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:</li><li>Branch expenditure.</li><li>Equipment maintenance.</li><li>Overtime approvals.</li><li>Stationery consumption, telephones, electricity, water, travel, etc.</li><li>Staff costs</li><li>Sundry losses</li><li>Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.</li><li>Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.</li><li>Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.</li></ul>Internal Controls, Governance, Processes &amp; Procedures; Time Split 15%<ul><li>Ensure proper controls, processes &amp; procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.</li><li>At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date, etc.</li><li>Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC &amp; AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.</li><li>Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.</li><li>Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.</li><li>Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:</li><li>Branch expenditure.</li><li>Equipment maintenance.</li><li>Overtime approvals.</li><li>Stationery consumption, telephones, electricity, water, travel, etc.</li><li>Staff costs</li><li>Sundry losses</li><li>Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.</li><li>Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.</li><li>Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.</li><li>Ensure all fees and commissions due to the bank are collected.</li><li>Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.</li><li>Ensure Data privacy policies are adhered to at the branch at all times.</li></ul>Customer Experience: Time split 15%<ul><li>The branch must maintain the look and feel as per Absa bank standards.</li><li>Ensure excellent customer experience is maintained at all times.</li><li>Ensure set TAT is achieved at all times.</li><li>Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.</li><li>Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.</li><li>Ensure customer data is up to date.</li><li>Ensure branch NPS scores are maintained as per the set standards.</li><li>Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.</li><li>Provide leadership around customer experience at the branch.</li><li>Monitor the counter service to ensure customers are served within acceptable waiting time.</li></ul>Capacity Building &amp; People Management; Time split 10%<ul><li>Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.</li><li>Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.</li><li>Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.</li><li>Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment, etc.) to achieve common goals.</li><li>Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.</li><li>Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff.</li><li>Manage performance/disciplinary issues/grievances for branch staff.</li><li>Management of leave/sickness</li></ul>Role/person specificationQualificationA university degree in a relevant discipline, post graduate qualifications will be an added advantage.Preferred Experience<ul><li>At least 5 years of Banking / Financial Services experience out of which at least 3 years in branch management with a good track record of performance.</li><li>Prior experience in the banking industry; including experience in supervisory or managerial positions.</li></ul>Knowledge and Skills<ul><li>Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.</li><li>Strong leadership and Managerial Skills.</li><li>Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.</li><li>A solid understanding of financial products and services offered by the bank.</li><li>knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.</li><li>A solid track record of achieving sales targets, &amp; the ability to drive sales and deliver excellent sales targets set by the bank.</li><li>A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.</li><li>Up-to-date knowledge of competitor and market activity in the local area</li><li>Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.</li></ul>Ideal Job CompetenciesTechnical Competencies<ul><li>Technology Skills - Knowledge of computerized banking applications and spreadsheets</li><li>Conceptual and analytical skills - Ability to quickly grasp and understand systems and keen to details.</li><li>Risk management - Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank.</li><li>Compliance and Regulatory Framework - Top incision understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA, etc.</li><li>Basic Credit Skills - Good knowledge of personal and business credit underwriting and portfolio management.</li><li>Audit standards &amp; Legislation - Good knowledge of International Accounting, and Audit Standards, and Legislation</li><li>Knowledge of Banking and Business Operations - Knowledge of all the Banks' operations and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.</li></ul>Behavioral Competencies<ul><li>Results and achievements oriented- Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes.</li><li>Leadership and Management Skills - Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture.</li><li>Communication &amp; Interpersonal Skills - Well-developed oral and report-writing skills, ability to work with, coach, and mentor staff.</li><li>Negotiation &amp; Selling Skills - Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake.</li><li>Human Resource Management Skills - Leadership skills, team building, and ability to train, develop, lead, and build motivated teams.</li><li>Personal Ethics - Must be honest, fair, just but firm with self, and of high integrity.</li><li>Relationship Management - Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.</li><li>Conscious of banks' reputation - Protect and enhance the banks' reputation.</li></ul>Work Cycle and Impact:<ul><li>In charge of branch strategic initiatives</li><li>Branch leave management.</li><li>Review and testing of offsite bank keys.</li><li>Management of E-Learning for self and other branch staff.</li><li>Ensure that Snap checks are undertaken strictly as per the laid down bank procedures (Monthly, quarterly, annually)</li><li>Routine testing of control application and effectiveness</li></ul> Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Application deadline: November 17, 2026.EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Branch Manager - Hurlingham

<h3>Empowering Africa’s tomorrow, together…one story at a time.</h3>With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.Job SummaryTo provide legal and company secretarial support to First Assurance Company Kenya and First Assurance Holdings, assisting the Company Secretary and Head of Legal to identify and manage legal and governance risk and to maintain effective corporate governance arrangements.Job DescriptionThe role supports the proper administration of the Board and its Committees, maintenance of statutory and governance records, regulatory and statutory filings, implementation of governance requirements, and delivery of practical legal support to FACL’S business and control functions.The role does not assume the statutory responsibilities of the Company Secretary and performs company secretarial activities under the direction, review and approval of the Company Secretary.The role acts as the primary coordinator between FACL, FAH external legal advisers and the outsourced Company Secretary, ensuring timely flow of instructions, information, approvals, deliverables and reporting, while maintaining accurate records of advice, actions and decisions. Job DescriptionCOMPANY SECRETARIAL AND GOVERNANCE SUPPORT Under the direction and supervision of the Company Secretary:<ul><li>Coordinate the annual Board and Board Committee calendar and support meeting logistics, notices, agendas, paper collation and circulation through the approved Board portal.</li><li>Prepare draft minutes, written resolutions, extracts, action trackers and governance correspondence for review and approval by the Company Secretary, and monitor completion of approved actions.</li><li>Maintain accurate statutory registers, minute books, declarations, attendance records, constitutional documents and other corporate records of FACL.</li><li>Support the planning and administration of annual and special general meetings and other shareholder engagements, including preparation and circulation of required documentation.</li><li>Prepare statutory returns, regulatory notifications and governance submissions for review and approval, and maintain a compliance calendar to track filing and renewal deadlines.</li><li>Support director and committee administration, including appointments, resignations, declarations of interest, fit-and-proper documentation, induction, training and maintenance of director records.</li><li>Monitor relevant company law, insurance-sector governance requirements, Group governance standards and internal policies, and assist with implementation of approved changes.</li><li>Compile governance information for Board and Group reporting, annual reports and accounts, regulatory engagements, governance assessments and audits.</li><li>Maintain secure and readily retrievable governance filing systems and databases and protect confidential Board, director, shareholder and corporate information.</li><li>Escalate governance gaps, overdue actions and potential non-compliance promptly to the Company Secretary and support agreed remediation.</li><li>undefined</li></ul> LEGAL, REGULATORY AND RISK SUPPORT <ul><li>Conduct legal research and prepare first drafts of legal advice, governance papers, contracts, correspondence and other documents for review by the Company Secretary and Head of Legal. Support identification, recording, monitoring and escalation of legal and governance risks arising from FACL products, projects, operations and third-party arrangements. Monitor relevant legislative, regulatory and industry developments affecting FACL and assist in preparing impact assessments, implementation plans and stakeholder communications. Support compliance with applicable legal and regulatory requirements, the Enterprise-Wide Risk Management Framework and relevant Absa policies and standards. Coordinate instructions to external legal advisers where approved and track mandates, deliverables, costs and supporting documentation. undefined</li></ul> MANAGEMENT INFORMATION AND CONTROL<ul><li>Maintain accurate trackers and management information on Board and Committee actions, statutory obligations, legal matters, external counsel mandates and governance deliverables. Support budget monitoring, invoice verification and reporting for legal and company secretarial expenditure undefined</li></ul> STAKEHOLDER AND SERVICE MANAGEMENT<ul><li>Provide responsive support to the Board, senior management, business and control functions, Group Corporate Secretariat, regulators, auditors and approved external advisers within the role’s authority.Coordinate governance and legal information requests, maintain clear audit trails and ensure matters are referred promptly to the appropriate decision-maker.</li></ul> PROFESSIONAL DEVELOPMENT AND TEAM CONTRIBUTION <ul><li>Maintain current knowledge of company law, insurance regulation, corporate governance and relevant First Assurance policies, and participate in relevant training and knowledge-sharing. Contribute collaboratively to Legal and Governance team priorities and continuous improvement initiatives</li></ul>EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank

Branch Manager Hurlingham

Absa Bank

Legal And Governance Officer

Absa Bank