Absa Bank

<h3>Empowering Africa’s tomorrow, together…one story at a time.</h3>With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.Job Summary•	To recruit and retain Home Loan customers•	To deliver exceptional retail business performance through Home Loan sales &amp; excellent customer service •	To develop and maintain a high profile for Home Loans within a number of branches•	To ensure that all aspects of operational rigour are maintained when involved in the home loan processJob DescriptionKey accountabilities/Deliverables/OutcomesSales and Service 75%<ul><li>Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs</li><li>Achieve &amp; Exceed Home Loan &amp; Cross Sale Targets</li><li>Utilize the standard sales process to identify customer’s Home Loan requirements</li><li>Facilitate customer understanding of the Home Loan procedure and process</li><li>Champion and manage Home Loan product &amp; channels</li><li>Own and drive the outlet home loan sales objectives/targets</li><li>Maintain Home Loan sales performance statistics for management information usage.</li><li>Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.</li><li>Identify when &amp; where to refer customers to an appropriate area of delivery for other product sales help or advice</li><li>Ensure documentation such as the home loan application and internal submission forms are fully completed &amp; error free.</li><li>Deliver world class customer service practices and ensure adherence to Barclays Service standards.</li><li>Accurate collation and packaging of relevant documents for processing.</li><li>Conduct branch Home Loan marketing campaigns and participate in country level campaigns</li></ul> Operational Rigour Practices 15%<ul><li>Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.</li><li>Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant</li><li>Ensure compliance with operations risk &amp; rigour requirements e.g. Health &amp; Safety standards and security of premises.</li><li>Ensure the Bank’s Home Loan lending criteria is met</li></ul>Team Working 5%<ul><li>Build effective relationships with branch staff and key support functions e.g. service delivery and risk developing networking for potential Home Loan referrals.</li><li>Share knowledge experience and best practice with other team members.</li><li>Provide cover for other Home Loan Advisors at all levels when required.</li><li>Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals.</li><li>Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.</li></ul>Self-development 5%<ul><li>Agree performance development objectives with the team leader.</li><li>Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.</li></ul>Role/person specificationQualification<ul><li>Bachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)</li></ul>Experience<ul><li>At least 2yrs sales experience in Absa and 5yrs combined with concentration in Mortgage sales.</li></ul>Knowledge and Skills<ul><li>A good understanding of Retail goals &amp; objectives</li><li>A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution</li><li>A thorough understanding of the sales process</li><li>An in-depth knowledge of the Home Loan product and lending policy.</li><li>Good working knowledge of the internal and generic Home Loan, purchasing and related processes.</li><li>A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health &amp; safety standards etc.</li><li>A working knowledge of the procedure manuals</li><li>A thorough knowledge of the bank’s tariff, products and services</li><li>A thorough knowledge of the bank’s internal departments, systems &amp; procedures as well as risk &amp; rigour requirements.</li></ul>Other requirements specific to the role:<ul><li>A high level of drive and determination</li><li>Completion of certificate on Home Loan product training</li><li>Knowledge of legal processes involved with property purchase</li><li>A sound working knowledge of our competitors’ products &amp; services</li></ul>Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role:<ul><li>Home Loan product and process knowledge</li><li>Sales &amp; marketing</li><li>KYC &amp; Operational Rigour</li><li>Influencing &amp; negotiation</li><li>Time management</li><li>PC Skills</li></ul>Additional details of exceptional aspects of the demands of the role:<ul><li>May be required to move outside branch for sales purposes</li><li>Will be required to support sales initiatives during campaigns</li><li>May be required to provide cover outside of home branch</li><li>The working environment may be highly demanding and challenging</li><li>An understanding of the current country’s economic trend</li></ul>Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Application deadline: August 18, 2026EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Home Loan Specialist - Nairobi Region

<h3>Empowering Africa’s tomorrow, together…one story at a time.</h3>With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa.&nbsp;You are possibility.Job SummaryTo build and develop a high-performing Bancassurance sales team through embedding performance development and coaching. Ensure that the Bancassurance team member receives coaching and feedback in order to develop and achieve their maximum potential, meet and exceed sales targets.Job DescriptionAccountability: SUPERVISION OF BANCASSURANCE OFFICERS TIME SPLIT 30%▪ Act as enabler to the Bancassurance officers under supervision by providing them with the tools and information to optimize sales ▪ Through delegation to the Bancassurance officers, achieve set annual sales targets. Monitor the performance of the Bancassurance officers on a daily, weekly, quarterly and annual basis and provide coaching and feedback on how to improve performance ▪ Agree individual targets with the team members for the product mix agreed for Motor, Non motor and Medical insurance targets ▪ Manage daily attendance levels within the team in compliance with the relevant HR policies, including the management and approval of leave within the team. ▪ On a daily basis, monitor the movement of the Bancassurance officers to ensure that planned meetings or activities are being carried out in the field. Review and track call reports ▪ Motivate staff and ensure they are recognized through the Absa recognition schemes ▪ Identify training needs of the team and arrange for these needs to be met through on-the job coaching and formal training ▪ Communicate a summary of the training needs to the Business Development Manager at least annually. Ensure that the planned learning interventions take place particularly for compulsory training ▪ Sit for Lead Generator interviews based on shortlist provided by Business development Manager, HR and Resource Coordinator. ▪ Induct new Bancassurance officers and ensure that they participate in formal induction as well as the compulsory compliance training courses ▪ Sit for disciplinary hearings for misconduct or incapacity charges together with HR ▪ Ensure that Bancassurance officers understand the compensation plans in place.Accountability: MANAGE BUSINESS PRODUCTION &amp; MEET/EXCEED SALES TARGETS TIME SPLIT 40 %▪ Supervise product promotion campaign aspects by distributing material to Lead Generators. Cascade key messages, including training for products to staff members, including training on new application forms ▪ Monitor sales performance on a daily, weekly and monthly basis and provide results to the Regional Sales ManagersAccountability: BUSINESS EXPANSION TIME SPLIT 10 % ▪ Work with Regional Sales Managers to unlock sales in companies through sales activations and financial trainings ▪ Work with the sales teams and Regional Sales Managers to bring leads on new company sign upsAccountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 10 %“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.” ▪ Ensure accuracy of each new account application, loan document, card application and all other customer documents. Lead Generators are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit. ▪ Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.Comply with general Absa operational risk &amp; rigour requirements e.g. Health &amp; Safety standards and security of premises, KYC and anti-money laundering regulations. ▪ Effective leave management of LGs in the team to manage branch costs ▪ Effective management of reporting of LGs and prompt notification of any unexplained absences ▪ Effective exit management ▪ Effective management of performance records and use of LG Management tools to monitor performance and sales activitiesAccountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM TIME SPLIT 5 %▪ Share knowledge and experience with other Sales Managers in the team. ▪ Provider cover for other Sales Managers in case of excessive workload or absence. ▪ Share knowledge and experience and best practice with team members, Lead Generators and the broader business Deputize for the Regional Sales Manager when required.Accountability: PERSONAL DEVELOPMENT TIME SPLIT 5 %▪ Agree annual performance objectives with the Regional Sales Manager, including specific sales targets. ▪ Pursue continued improvement in personal development by participating in development programs and trainingEducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Area Sales Manager - Bancassurance (Mt Kenya and Coast Region) Two Year Renewable Contract

<h3>Empowering Africa’s tomorrow, together…one story at a time.</h3>With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa.&nbsp;You are possibility.Job Summary To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance &amp; control requirements, keeping high level of bank standards.Job DescriptionKey Accountabilities/Deliverables/Outcomes and Approximate Time SplitBusiness Growth: Time split 60%<ul><li>Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.</li><li>Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.</li><li>Manage portfolio risks in line with banks' portfolio appetite.</li><li>Collaborate in the development and implementation of sales initiatives with other business functions i.e., Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.</li><li>In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.</li><li>Continuously conduct market intelligence to identify new markets, customer trends, new government /directives, and changes in policy by regulators.</li><li>Contribute to the development of branch sales strategy.</li><li>Plan and coordinate any marketing approaches for new business and actively develop existing relationships.</li><li>Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.</li><li>Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.</li><li>Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.</li><li>Continuously monitor own performance against targets agreed on, daily for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.</li><li>Operationalize campaigns as required with the Branch Manager and the business.</li><li>Always ensure excellent customer experience</li><li>Drive business targets through strict TAT observance and high-level service delivery standards.</li><li>Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.</li><li>Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.</li><li>Accounts re-streaming should be carried out in line with the Banks policy.</li><li>Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank's overall strategy- Growth, Transformation, and Returns.</li></ul>Internal Controls &amp; Risk Management: Time split 10%<ul><li>Ensure that Absa bank¡¦s policies and procedures are always adhered to when handling different products.</li><li>Ensure adherence to all KYC &amp; AML Processes regarding new and existing business and that proper documentation is in place.</li><li>Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.</li><li>Manage costs within your area of operation.</li><li>Effectively carry out branch snap checks as assigned by the assistant branch manager.</li><li>Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.</li><li>Accurate customer information is captured in the core banking system.</li></ul>Customer Experience: Time split 20%<ul><li>Ensure excellent customer experience is always maintained.</li><li>Ensure set TAT in account onboarding and loan processing is always achieved.</li><li>Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.</li><li>Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.</li><li>Ensure customer data is always up to date.</li><li>Ensure branch NPS scores are maintained as per the set standards.</li><li>In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.</li><li>Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.</li></ul>Capacity Building &amp; People Management: Time split 10%<ul><li>In conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.</li><li>Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.</li><li>Determine and manage Training Needs Analysis and own succession planning.</li><li>Manage your own leave by working closely with your Line Manager</li></ul>Role/person specificationQualification<ul><li>Business related degree</li></ul>Preferred Experience<ul><li>Familiarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.</li><li>A solid track record of achieving sales targets, &amp; the ability to drive sales and deliver excellent sales targets set by the bank.</li></ul>Knowledge and Skills<ul><li>High attention to detail &amp; high sense of urgency.</li><li>The need to be flexible and adaptable in order to meet the challenging demands of the job.</li><li>Ability to work under pressure to very tight timescales whilst producing an output of the highest quality.</li><li>Ability to deal with and relate well with staff of all levels.</li><li>High focus on internal customer service excellence.</li></ul>Behavioral Competencies Results and achievements oriented.Strives to achieve results, and enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes.Leadership and Management SkillsAbility to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment enables the development of open communication. Teamwork and trust are needed to support performance and customer service oriented.Communication &amp; Interpersonal SkillsWell-developed oral and report-writing skills, ability to work with, coach, and mentor staff.Negotiation &amp; Selling SkillsMust be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake.Personal EthicsMust be honest, fair, just but firm with self, and of high integrity.Relationship ManagementManaging colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.Conscious of banks' reputationProtect and enhance the banks' reputation.Technical CompetenciesTechnology SkillsKnowledge of banking applications and spreadsheetsConceptual and analytical skillsAbility to quickly grasp and understand systems and keen to details.Risk managementAbility to anticipate and mitigate risk by implementing appropriate risk management policies for the bank.Compliance and Regulatory FrameworkTop notch understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA etc.Basic Credit SkillsGood knowledge of personal and business credit underwriting and portfolio managementAudit Standards &amp; LegislationGood knowledge of International Accounting and Audit Standards, and Legislation.Knowledge of Banking and Business OperationsKnowledge of all the Banks' operations and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.<ul><li>Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.</li><li>Application deadline: July 21, 2026.</li></ul>EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

SME / Universal Banker - Embu

<h3>Empowering Africa’s tomorrow, together…one story at a time.</h3>With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa.&nbsp;You are possibility.Job Summary•	Reporting to the Head of Small and Medium Enterprises (SME), the jobholders will directly lead a relationship team managing a portfolio of Small &amp; Medium Enterprises (SMEs) with annual turnover of over Kshs 30 million in addition to their own portfolio in selected regions.•	Managing and coordinating Cluster SME Sales Management process for relationship managed clients •	The jobholder will also have a key role in championing and managing change as a result of initiatives/programmes impacting the SME Business segment within the cluster.•	The role holder will be responsible for the full SME Targets for their specified Cluster including the portfolio business.•	Grow SME Market Share in their cluster by Identifying opportunities for growth and executing.•	Manage SME NPS for the cluster &gt;60•	Maximize sustainable risk-adjusted portfolio contribution / EP on both an individual portfolio and aggregate team/Cluster basis•	To ensure there is sufficient focus on SME Enterprises, with overall responsibility for the delivery of regional sales and service targets, including product penetration.Job DescriptionKey accountabilities/Deliverables/OutcomesSales and Service - 35%<ul><li>Grow own and sub-team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.</li><li>Formulate SME business development strategies and objectives to meet changing market needs.</li><li>Create relationships with SME Relationship Managers/SME Bankers/Universal Bankers in assigned branches to ensure that any customer needs and service issues are communicated and followed up on timeously.</li><li>Proactively research competitive threats/opportunities within the cluster’s market and geographical area.</li><li>Increase product penetration for existing customer base by reviewing own and team’s portfolio to determine potential cross sells and proactively recommend new products to customers.</li><li>Conduct regular face-to-face customer visits and arrange focused social events and individual entertainment. Having primary responsibility of top Revenue generating clients for SME.</li><li>Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to SME credit for approval.</li><li>Conduct risk analysis on the customer base including financial statements and their current portfolio held with Absa. Submit proposals to SME Credit Risk for new loan applications including motivating interest rates based on the risk profile at the time.</li><li>Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.</li><li>In conjunction with the SME Head, organize SME meetings / conferences aimed at exploring ways of raising our game to beat competition.</li><li>Champion the culture of change needed to reinforce consistent sales and service performance</li><li>Establish and maintain excellent working relationships with key stakeholders and colleagues in own and other functions to deliver first class sales and service to customers.</li><li>Pro-actively support the Business Club/Women in Business proposition, providing input to seminars and trips arranged for customers, and ensuring a high level of customer retention.</li><li>Onboard Relationship Managed clients for assigned cluster</li></ul>People Management - 30%<ul><li>Lead the SME Relationship Managers in the cluster using a team-based management approach.</li><li>Coach the cluster team (LG, UBs, Bankers. ARMs RMs) members on SME, relationship development, service quality and risk.</li><li>Support team members to identify their strengths and weaknesses in their own skills and support development of personal development plans</li><li>Agree PM objectives and assess performance of SME Relationship Managers against agreed PM objectives.</li><li>Build and develop a high performing team through embedding performance development and coaching.</li><li>Regularly review patterns of staff performance based on the sales dashboard and balanced scorecard statistics</li><li>Sign off leave requests received from the team members.</li><li>Initiate discipline charges for the team as and when required, following the laid down Disciplinary, Capability &amp; Grievance processes discipline process on advise from HR. Also acts as first level escalation point for grievance</li><li>Act as the escalation point for their unresolved queries and complaints on SME received from the entire cluster.</li><li>Motivate staff to deliver, and ensure they are recognized through recognition schemes.</li></ul>Business Management - 35%<ul><li>Work with the cluster team to achieve sales targets in the cluster/region through business development activities. Ensure a proper sales discipline is in place i.e. each SME RM/Banker submits weekly sales plans, and reports on realization of the same.</li><li>Agree sales and services targets for the team against key financial, sales, service and operational targets.</li><li>Through regular client surveys (formally and informally) identify any broader issues in the customer base around pricing, product promotions and product features. Feed any identified trends back to the Head of SME Banking for further follow-up.</li><li>On a regular basis, interface with product specialists, in particular the Vehicle and Asset Finance team, to ensure that product knowledge is kept up to date and that all opportunities are followed up.</li><li>Disseminate SME policy, product, service quality and marketing information to branches in the allocated area and educate SME Relationship Managers/Branch Managers/SME Bankers/Universal Bankers in the cluster on SME campaigns and SME products.</li><li>Together with SME Credit, conduct annual reviews of existing facilities to check utilization and the continued health of the cluster SME portfolio.</li><li>Monitor conformance of team using new relationship development procedures.</li><li>Review excess reports and approve excesses within assigned limits.</li><li>Champion, manage and monitor implementation of change programs/initiatives impacting the cluster team</li><li>Consult customer owners/managers on financial/credit issues and general business practice/ideas.</li><li>Develop Customer Relationship Plans for selected customers in portfolio across the sub-team and provide a quality assurance role.</li><li>Assess quality of credit applications from the cluster through sampling credit applications</li></ul>Role/person specificationQualification<ul><li>A degree from a reputable institution</li></ul>Experience<ul><li>Minimum 3 years in SME sales management experience in a bank with good appreciation of Absa’ business culture, objectives, products and services.</li><li>Proven track record in SME sales, SME credit risk relationship and portfolio management</li><li>Role holder will be required to be able to travel to visit branches within their assigned region on a regular basis to support</li><li>People manager experience</li><li>Up to date knowledge of competitor and market activity in local area</li><li>High attention to detail &amp; high sense of urgency.</li><li>The need to be flexible and adaptable in order to meet the challenging demands of the job.</li><li>Ability to work under pressure to very tight timescales whilst producing output of the highest quality.</li><li>Ability to deal with and relate well with staff of all levels.</li><li>High focus on internal customer service excellence.</li></ul>***Application Deadline – 14th July 2026***Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank

Home Loan Specialist Nairobi Region

Absa Bank

Area Sales Manager Bancassurance (Mt Kenya And Coast Region) Two Year Renewable Contract

Absa Bank

SME / Universal Banker Embu

Absa Bank

SME Cluster Manager Western

Absa Bank