CBRE Excellerate

Role Overview

<ul>
	<li>As an Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of our data center facility. Your primary responsibility is to ensure the seamless and uninterrupted operation of all engineering systems while maintaining the highest standards of safety and compliance.</li>
</ul>

Key Responsibilities:

Strategic Leadership:

<ul>
	<li>Develop and implement comprehensive maintenance strategies to optimize system performance and minimize downtime.</li>
	<li>Oversee the execution of preventive maintenance programs and corrective actions.</li>
	<li>Collaborate with cross-functional teams to identify and implement continuous improvement initiatives.</li>
</ul>

Technical Expertise:

<ul>
	<li>Possess in-depth knowledge of critical engineering systems, including HVAC, electrical, and plumbing.</li>
	<li>Conduct regular system audits and inspections to identify potential issues and proactively address them.</li>
	<li>Stay up-to-date with industry best practices and emerging technologies to drive innovation.</li>
</ul>

Team Management:

<ul>
	<li>Lead and mentor a team of skilled technicians to foster a culture of excellence and high performance.</li>
	<li>Provide clear direction, support, and training to empower team members.</li>
	<li>Foster a positive and collaborative work environment that prioritizes safety and efficiency.</li>
</ul>

Client Relationship Management:

<ul>
	<li>Build strong relationships with clients and stakeholders to understand their specific needs and exceed expectations.</li>
	<li>Proactively communicate with clients regarding system performance, maintenance activities, and potential issues.</li>
	<li>Resolve client concerns promptly and effectively.</li>
</ul>

Risk Management:

<ul>
	<li>Identify, assess, and mitigate potential risks to ensure business continuity.</li>
	<li>Implement robust safety protocols and emergency response plans.</li>
	<li>Conduct regular safety audits and training sessions to maintain a safe working environment.</li>
</ul>

Qualifications and Experience:

Essential:

<ul>
	<li>Trade certification or equivalent qualification in a relevant field (e.g., HVAC, electrical, mechanical)</li>
	<li>Proven experience in data center operations and maintenance</li>
	<li>Strong leadership and interpersonal skills</li>
	<li>Excellent problem-solving and decision-making abilities</li>
</ul>

Desirable:

<ul>
	<li>Bachelor's degree in engineering or a related field</li>
	<li>Project management certification</li>
	<li>Experience with building automation systems (BAS)</li>
	<li>Knowledge of industry standards and regulations (e.g., ASHRAE, TIA-942)</li>
</ul>

Operations Manager Data Centre Kenya

Role Overview:

Performs a variety of asset and site monitoring plant checks, basic repair, basic installation, and/or modification services or machine servicing under supervision.

 Key objectives of the role (Not exhaustive or necessarily in order of importance):

<ul>
	<li>Undertake maintenance procedures, regular checks and routine inspections on equipment in conjunction with the maintenance team.</li>
	<li>Ensure the continuous operation of the installed system.</li>
	<li>Undertake repair and minor works associated with the installed services relevant to their job designation.</li>
	<li>Assist and enhance service delivery through best practice and the effective use of site systems and equipment.</li>
	<li>Carry out personal risk assessments of maintenance and repair activities.</li>
	<li>Maintain Plant room condition is to best practice with support with the Plant Cleaner and Shift Team.</li>
	<li>Ensure all self delivery work and contractor activities are carried out in accordance to CBRE site Health &amp; Safety procedures.</li>
	<li>Direct any out of lines to appropriate channels to address out of line situations.</li>
</ul>

The successful candidate will have the following background:

<ul>
	<li>Minimum of 3 years’ experience in a related field. Supervisory Training Certificates</li>
	<li>Recognized Apprenticeship</li>
	<li>Previous experience working in a similar building environment/business.</li>
	<li>Prefer experience relevant experience within the Data Centre       </li>
</ul>

Shift Plant Operator

Key Tasks:

Operational Oversight

<ul>
	<li>Facility Operations: Manage daily operations across multiple sites/countries, ensuring all facilities are fully functional and meet organizational standards.</li>
	<li>Vendor Coordination: Negotiate and manage contracts with service providers, ensuring quality service delivery and compliance with service level agreements (SLAs) through stakeholder’s support.</li>
</ul>

Financial Management

<ul>
	<li>Ensure timely submission of change requests for all client-side service modifications, scope adjustments, and portfolio changes, capturing all associated financial data in coordination with Country and Global Finance and Procurement teams.</li>
	<li>Budget Development: Prepare and manage operating budgets for each facility, ensuring cost-effective operations.</li>
	<li>Cost Control: Monitor expenditures, identify cost-saving opportunities, and implement efficiency initiatives.</li>
	<li>Financial Reporting: Provide regular financial reports to senior management, highlighting variances and corrective actions.</li>
</ul>

Managing Body Shop Operations:

Standardization of Operations:

<ul>
	<li>Ensure uniformity in processes, quality standards, and customer service across all body shop locations.</li>
	<li>Implement standardized operating procedures (SOPs) for repairs, inventory management, and customer interactions.</li>
	<li>Conduct regular audits to assess adherence to these standards.</li>
	<li>Facilitate cross-location training sessions to maintain consistency.</li>
</ul>

Performance Monitoring and Reporting:

<ul>
	<li>Establish key performance indicators (KPIs) such as repair turnaround time, customer satisfaction scores, and profitability margins.</li>
	<li>Utilize shop management software to collect and analyse performance data.</li>
	<li>Prepare and present regular performance reports to senior management.</li>
</ul>

Compliance and Safety Oversight:

<ul>
	<li>Ensure all body shop operations comply with industry regulations and safety standards.</li>
	<li>Stay updated on local and international regulations affecting body shop operations.</li>
	<li>Conduct regular safety audits and risk assessments.</li>
	<li>Implement corrective actions for any identified compliance or safety issues.</li>
</ul>

Planned Preventive Maintenance:

<ul>
	<li>Develop and implement preventative and corrective maintenance schedules to minimize downtime and extend asset life.</li>
	<li>Ensure that all Planned Preventive Maintenance (PPM) for critical facilities infrastructure is proactively scheduled well in advance through the approved client change request platforms, involving the appropriate stakeholders.</li>
	<li>Verify that all PPM activities for critical facilities infrastructure are executed in accordance with the approved change requests, ensuring compliance and proper documentation</li>
	<li>All findings from Planned Preventative Maintenance (PPM) activities are raised through the designated incident platforms, with corrective action plans developed and implemented in accordance with CBRE's agreed contract procedures</li>
</ul>

Capital Investment Plan (Asset/s):

<ul>
	<li>Identify asset conditions, and determine compliance needs.</li>
	<li>Align projects with organizational goals and gather departmental input.</li>
	<li>Evaluate risks using RPN, plan for safety and regulatory compliance.</li>
	<li>Develop budget, perform ROI analysis, and explore funding options.</li>
	<li>Execute projects, monitor progress, and evaluate outcomes.</li>
</ul>

 Compliance &amp; Safety

<ul>
	<li>Regulatory Adherence: Ensure facilities comply with local, state, and federal regulations, including health, safety, and environmental standards.</li>
	<li>Safety Programs: Develop and implement safety programs, conduct regular safety audits, and ensure staff are trained in emergency procedures.</li>
	<li>Risk Management: Identify potential risks and implement mitigation strategies to safeguard assets and personnel.</li>
</ul>

Team Leadership

<ul>
	<li>Staff Management: Recruit, train, and supervise facilities staff, fostering a collaborative and high-performance culture.</li>
	<li>Onboarding and offboarding of site-based team members are conducted through the client's platform, adhering to predefined client procedures.</li>
	<li>All site-based staff undergo site-specific training, toolbox talks, and related training sessions, with records maintained and readily accessible</li>
	<li>Conduct regular performance evaluations and provide feedback to enhance team effectiveness.</li>
	<li>Adhering to Client side and company trainings are completed within due date for self and team assigned.</li>
</ul>

Stakeholder Management (Client side and company training):

<ul>
	<li>Continuous Learning: Engage in training and development opportunities focused on communication, negotiation, and conflict resolution.</li>
	<li>Feedback Mechanisms: Regularly seek feedback from stakeholders to understand their perspectives and improve engagement strategies.</li>
	<li>Networking: Build a diverse network of contacts across different departments and organizations to enhance collaboration and information sharing.</li>
	<li>Scenario Planning: Conduct role-playing exercises or simulations to prepare for challenging stakeholder interactions and refine response strategies.</li>
</ul>

Move Management (in line with contractual threshold):

Project Planning &amp; Execution:

<ul>
	<li>Lead and manage office relocations, refurbishments, and space optimization projects from inception to completion.</li>
	<li>Develop detailed project plans, including timelines, budgets, and resource allocation.</li>
	<li>Coordinate with internal teams and external vendors to ensure timely and within-budget delivery.</li>
</ul>

Stakeholder Engagement &amp; Communication:

<ul>
	<li>Act as the primary point of contact for all move-related communications.</li>
	<li>Collaborate with department heads, HR, IT, and other stakeholders to understand requirements and address concerns.</li>
	<li>Provide regular updates to senior management on project status and outcomes.</li>
</ul>

Space Planning &amp; Design:

<ul>
	<li>Assess current and future space needs to inform design and layout decisions.</li>
	<li>Work with architects and designers to create functional and efficient workspace layouts.</li>
	<li>Ensure designs align with organizational culture and operational requirements</li>
</ul>

Vendor &amp; Contract Management:

<ul>
	<li>Select and manage external contractors and service providers involved in the move process.</li>
	<li>Negotiate contracts and service level agreements to ensure quality and cost-effectiveness.</li>
	<li>Monitor vendor performance and address any issues promptly</li>
</ul>

Budget &amp; Resource Management

<ul>
	<li>Develop and manage budgets for move projects, ensuring cost control and financial accountability.</li>
	<li>Allocate resources efficiently to meet project requirements.</li>
	<li>Identify and implement cost-saving opportunities without compromising quality.</li>
</ul>

Compliance &amp; Risk Management

<ul>
	<li>Ensure all move activities comply with health, safety, and environmental regulations.</li>
	<li>Conduct risk assessments and develop mitigation strategies.</li>
	<li>Maintain documentation for audits and future reference.</li>
</ul>

Landlord Interaction: (For the Client occupied Buildings):

<ul>
	<li>Maintain regular communication with property owners or their representatives to discuss operational issues, lease obligations, and property performance.</li>
	<li>Landlord Coordination</li>
</ul>

Health &amp; Safety Compliance

<ul>
	<li>Regulatory Adherence: Ensure that the property and facility services are complies with all relevant health and safety regulations, including fire safety and emergency procedures.</li>
	<li>Risk Assessments: Conduct regular risk assessments and implement mitigation strategies to address potential hazards.</li>
	<li>Emergency Planning: Develop and maintain emergency response plans, coordinating with both tenants and landlords to ensure preparedness.</li>
</ul>

Sustainability - Strategic Planning &amp; Implementation

<ul>
	<li>Develop Net Zero Roadmaps: Craft long-term strategies to align facilities with carbon neutrality goals.</li>
	<li>Integrate Sustainability into Operations: Embed sustainability practices into daily operations and long-term planning.</li>
	<li>Monitor Energy Consumption: Utilize Building Management Systems (BMS) to track and analyse energy use.</li>
	<li>Implement Energy-Efficient Solutions: Upgrade lighting, HVAC, and other systems to reduce energy consumption.</li>
	<li>Adopt Renewable Energy Sources: Transition to renewable energy options where feasible.</li>
	<li>Collect and Analyse Data: Gather data on energy usage, emissions, and system performance.</li>
	<li>Report Progress: Regularly update stakeholders on sustainability metrics and achievements.</li>
	<li>Educate and Involve Employees: Promote sustainable practices among staff and tenants.</li>
	<li>Collaborate with Suppliers: Work with vendors to source sustainable materials and services.</li>
	<li>Engage with External Partners: Partner with external organizations to share best practices and resources.</li>
	<li>Ensure Regulatory Compliance: Stay informed about environmental regulations and ensure adherence.</li>
	<li>Manage Sustainability Risks: Identify and mitigate risks related to sustainability goals.</li>
</ul>

Facility Management Audits

<ul>
	<li>Conducting Regular Inspections Perform routine inspections to assess the physical condition, cleanliness, and functionality of the facility.</li>
	<li>This includes evaluating building systems such as HVAC, electrical, plumbing, and security to identify any maintenance or repair needs. Documenting and reporting observed issues is crucial for timely resolution.</li>
	<li>Ensuring Compliance with Safety Regulations A core aspect of the audit role is to ensure that the facility adheres to health and safety regulations and industry standards.</li>
	<li>This involves identifying and reporting safety hazards, monitoring compliance with applicable codes and policies, and implementing corrective actions when necessary.</li>
	<li>Utilizing Audit Scoring Systems and Checklists Implementing a structured approach through audit scoring systems and detailed checklists helps in systematically evaluating various aspects of facility operations. This method aids in identifying areas of improvement, tracking compliance, and ensuring consistency across audits.</li>
	<li>Collaborating with Stakeholders Effective communication with stakeholders, should engage with relevant parties to develop corrective action plans, share audit findings, and ensure that identified issues are addressed promptly.</li>
	<li>Reporting and Documentation After conducting audits, Facility Managers are responsible for preparing detailed reports that include the scope and objectives of the audit, findings, analysis, and recommendations for corrective actions. These reports should be clear, concise, and supported by relevant data to facilitate informed decision-making.</li>
	<li>Monitoring and Follow-Up Post-audit, it's crucial to monitor the implementation of corrective actions and verify that improvements are sustained over time. Regular follow-up ensures that the facility continues to operate efficiently and safely.</li>
</ul>

Job Specifications:

Education:

<ul>
	<li>Bachelor’s degree in Facilities Management, Electrical/Mechanical Engineering (Bachelor), or a related field.</li>
	<li>Professional certifications (e.g., Certified Facility Manager (CFM), Facility Management Professional (FMP) are advantageous.</li>
</ul>

Regional Facilities Manager - Sub Saharan Africa

Main purpose / objective of the position:

<ul>
	<li>To receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the office.  General administrative tasks will also form part of this position as part of support to the entire team.</li>
</ul>

Decision making authority:

<ul>
	<li>Per approval framework. Training would be required to take decisions of a general nature from which specific judgment can be made to meet a new situation not yet encountered.</li>
</ul>

Experience / Education:

<ul>
	<li>GR12 or equivalent and at least 2 years relevant experience.</li>
</ul>

Skills required:

<ul>
	<li>Telephone skills; General Administrative skills; computer literacy (MS Office, particularly Outlook and Word); Ability to Multi-task; Interpersonal skills.</li>
</ul>

Knowledge required:

<ul>
	<li>Switchboard</li>
	<li>Policies &amp; Procedure</li>
	<li>Basic SHE experiences</li>
	<li>Managing access control</li>
	<li>Multi lingual – English a pre requisite</li>
	<li>Background in working within the heavy industrial manufacturing industry is advantageous</li>
	<li>Drivers license code 8 </li>
</ul>

Competencies required:

<ul>
	<li>Communication, Customer &amp; Quality Focus, Methodical, Teamwork &amp; co-operation, Self Confidence; Tolerance for Routine.</li>
</ul>

Major drivers of work volume:

<ul>
	<li>Sophistication of switchboard equipment; number and complexity of incoming calls.</li>
</ul>

Receptionist - Nairobi

Key Performance Areas:

Team Development and Client Liaison:

<ul>
	<li>Overseeing a large onsite team this role will be responsible for developing a safe, ethical, inclusive and collaborative culture</li>
	<li>Responsible for developing and maintaining of the staff structure including recruitment and ensure any vacancies are filled timeously</li>
	<li>Team development through goal setting, performance management, training and development and incentivized remuneration plans.</li>
	<li>Establish a strong and collaborative working relationship with client</li>
</ul>

Leasing:

<ul>
	<li>Act as the face of the development in public events.</li>
	<li>Oversee and assist with Development of leasing plans in conjunction with the leasing team to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan</li>
	<li>Oversee and manage the leasing process and tenant mix</li>
	<li>Ensure that renewals are completed within determined timeframes as per client requirements</li>
	<li>Negotiation of leases both new and renewals across all asset classes.</li>
	<li>Follow up on the collection of monies owed from tenants and implementation of contractual terms</li>
</ul>

Marketing &amp; Liaison:

<ul>
	<li>Oversee Development, implementation and the upkeep of the precinct identity - ensure adherences to corporate brand guidelines</li>
	<li>Oversee reparation and development of marketing and annual event plans/calendar</li>
	<li>Responsible for community public relations</li>
	<li>Market research</li>
	<li>Liaison with key stakeholders</li>
	<li>Develop and maintain a long-term beneficial relationship with all existing tenants, associations and Retail Groups to ensure continued and future business</li>
	<li>Ensure smooth and positive relationship with the tenants, suppliers and contractors</li>
	<li>Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations</li>
</ul>

Facilities &amp; Property Management:

<ul>
	<li>Management of the strategic and operational aspects of both soft and hard service delivery</li>
	<li>Develop, implement and maintain approved procedures and systems across all functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences</li>
	<li>Optimal management of infrastructure and buildings throughout lifecycle. Oversee preparation of plans and schedules for planned/preventative/emergency maintenance in conjunction with relevant department heads and follow up on quality and execution</li>
	<li>Oversee and manage the property maintenance (Hard &amp; Soft FM services) together with the relevant technical teams</li>
	<li>Ensure on-boarding of contractors and vendors is carried out in a smooth and timely fashion and that performance is managed.</li>
	<li>Implements day-today risk controls</li>
	<li>Implement controls and programs for overall adherence to relevant legislation, including Health &amp; Safety Act</li>
</ul>

Financial Management:

<ul>
	<li>Oversee the annual preparation of a business plan.</li>
	<li>To prepare, review and adjust financial budgets, forecasts, systems and processes</li>
	<li>monitor performance against budget and forecast</li>
	<li>Ongoing reporting and monitoring of key budget aspects with the Finance team</li>
	<li>Oversee and ensure the timeous submission of the monthly management report packs to the client</li>
	<li>Implementation and management of debt collection strategies</li>
</ul>

Qualification, Experience and Competencies:

<ul>
	<li>Candidate must have proven experience in property/facilities management for a Grade A mixed use development with a track record of 10 years+ in this field.</li>
	<li>A Bachelor’s degree and relevant professional qualifications will also be expected.</li>
	<li>The successful candidate will have a track record in delivering superior financial returns, operational efficiency, tenant management and client satisfaction.</li>
	<li>It will be favourable if the candidate has worked on a new build asset.</li>
	<li>Candidate must demonstrate leadership skills including vision setting, team building, strong public speaking skills and stakeholder engagement.</li>
	<li>It would be advantageous to have Hospitality industry experience.</li>
	<li>Strong decision-making capabilities with the ability to motivate and lead teams and hold employees accountable</li>
</ul>

General Manager

We are seeking a highly experienced and dynamic Senior Regional Facilities Manager to oversee the delivery of facilities management services across the West African region, with a base in Kenya. In this leadership role, you will be responsible for managing a diverse team to ensure the seamless and efficient operation of facilities within our client’s portfolio, maintaining the highest standards of service delivery, and ensuring full contract compliance.

As the Senior Regional Facilities Manager, you will drive initiatives focused on optimizing operational efficiency, reducing costs, and implementing key regional programs, including sustainability and energy management. A key aspect of your role will be fostering strong client relationships while strategically managing budgets, supplier partnerships, and performance reporting.

You will also be responsible for upholding the highest health, safety, security, and environmental standards across multiple countries in the region, ensuring a safe and compliant working environment. This is an exciting opportunity to make a significant impact on the regional operations, contributing to both the strategic and operational success of our facilities management services.

What you will bring

<ul>
	<li>At least 6-8 years’ relevant experience within Facilities Management, preferably in a regional or multi-site capacity, with a proven track record of managing facility portfolios across diverse geographic areas.</li>
	<li>Engineering, or business-related degree or equivalent</li>
	<li>Recognised qualification in facilities management a strong recommendation.</li>
	<li>Member of a recognized facilities management professional body a recommendation.</li>
	<li>Willingness to travel and oversee operations across various countries within the West African region.</li>
	<li>Strong leadership skills with a track record of managing and developing high-performing teams.</li>
	<li>Expertise in overseeing facilities operations, ensuring high standards of service delivery and contract compliance.</li>
	<li>Strategic focus on cost optimization, sustainability, and energy management initiatives.</li>
	<li>Strong ability to build and maintain client relationships, fostering trust and satisfaction.</li>
	<li>In-depth experience in budget management, supplier relationship management, and performance reporting.</li>
	<li>Deep knowledge of health, safety, security, and environmental standards and their implementation across regions.</li>
	<li>Ability to drive regional programs and ensure alignment with organizational goals.</li>
	<li>Excellent communication, problem-solving, and decision-making skills.</li>
</ul>

What you will be doing

<ul>
	<li>Overseeing the management and operational performance of facilities across the West African region.</li>
	<li>Ensuring service delivery meets client expectations, contract compliance, and KPIs.</li>
	<li>Managing technical operations across multiple sites to maintain high quality and efficiency standards.</li>
	<li>Approving and managing regional budgets, while ensuring adherence to financial targets.</li>
	<li>Leading cost-saving initiatives, optimizing financial performance through effective procurement and vendor management.</li>
	<li>Building and maintaining strong relationships with client stakeholders, ensuring customer satisfaction.</li>
	<li>Acting as a trusted advisor for facilities management solutions and continuous improvement.</li>
	<li>Leading, developing, and motivating a geographically dispersed team to achieve performance targets.</li>
	<li>Implementing training, succession planning, and career development programs to enhance team capabilities.</li>
	<li>Ensuring all activities comply with local and international health, safety, security, and environmental regulations.</li>
	<li>Promoting a culture of safety and sustainability, driving regional energy efficiency and environmental programs.</li>
	<li>Leading regional initiatives such as energy management, sustainability programs, and process improvements.</li>
	<li>Fostering innovation in service delivery to continuously improve operational processes and drive value.</li>
</ul>

Regional Facilities Manager

About the role

<ul>
	<li>We are looking for a reliable and dedicated Driver / Messenger to join our team and support the smooth operation of our mailroom services. In this role, you will be responsible for providing efficient and timely transportation of internal and external mail and packages, ensuring that all deliveries and collections are handled professionally and in line with company procedures. You will play a key part in maintaining accurate mail records and supporting the team in managing day-to-day mailroom activities.</li>
</ul>

What you will bring

<ul>
	<li>At least 2 years of relevant driving experience with a clean driving record.</li>
	<li>A valid Kenyan driver’s license. A PSV license will be a strong recommendation.</li>
	<li>Excellent driving skills.</li>
	<li>Ability to communicate effectively with internal teams, clients, and external service providers.</li>
	<li>Accurate handling and documentation of mail and delivery records.</li>
	<li>Knowledge of general health and safety regulations, and safe driving practices.</li>
	<li>Ability to collaborate and assist colleagues in a fast-paced environment.</li>
	<li>Dependability in completing tasks on time and maintaining vehicle readiness.</li>
	<li>Ability to lift and carry heavy items and walk for extended periods as required.</li>
	<li>Strong customer service orientation.</li>
</ul>

What you will be doing

<ul>
	<li>Efficiently deliver and collect internal and external mail to designated locations.</li>
	<li>Assist with sorting, recording, and organizing mail and parcels.</li>
	<li>Ensure the vehicle is safe, clean, and well-maintained, performing basic checks and reporting issues.</li>
	<li>Maintain accurate delivery logs and records for all mail and vehicle-related activities.</li>
	<li>Communicate and coordinate deliveries with clients, suppliers, and other external service providers.</li>
	<li>Transportation of employees and clients, or visitors as required.</li>
	<li>Adhere to safety regulations and practices while driving and handling mail.</li>
	<li>Provide additional support to the Facilities Management team, including filing, labeling, and sorting documents as needed.</li>
</ul>

Driver

About the role

<ul>
	<li>We are looking for a highly organized and customer-focused Receptionist to be the first point of contact for all individuals entering the facility. In this position, you will play a crucial part in ensuring smooth daily operations by providing essential administrative support and facilities coordination.</li>
	<li>You will greet visitors, manage incoming calls, and assist with a variety of administrative tasks, while also supporting the facilities team with coordination duties. By effectively managing these responsibilities, you will help create a welcoming environment for clients, employees, and visitors, contributing to a positive experience and the overall efficiency of the site.</li>
</ul>

What you will bring

Education and Experience:

<ul>
	<li>Grade 12 (Secondary School Certificate)</li>
	<li>Additional certifications in office administration or facilities management are an advantage</li>
	<li>At least 2 years of relevant experience in a receptionist, administrative, or customer service role, ideally in a facilities management or corporate environment</li>
	<li>Experience in a client-facing or front-desk role is highly desirable</li>
</ul>

Skills Required:

<ul>
	<li>Strong administration skills with attention to detail</li>
	<li>Professional telephone etiquette and communication skills</li>
	<li>Excellent verbal communication skills, with the ability to interact at all management levels</li>
	<li>Proficient in standard office software (Microsoft Office Suite, email, and scheduling software)</li>
</ul>

Knowledge Required:

<ul>
	<li>Basic understanding of health and safety protocols, including emergency procedures</li>
	<li>Knowledge of basic facilities management tasks, including handling maintenance requests and coordinating office logistics</li>
	<li>Familiarity with security procedures, visitor registration, access control systems, and confidentiality</li>
</ul>

Competencies Required:

<ul>
	<li>Strong communication skills</li>
	<li>High drive and productivity levels</li>
	<li>Customer and quality-focused mindset</li>
	<li>Accuracy and attention to detail</li>
	<li>Problem-solving and decision-making abilities</li>
</ul>

What you will be doing

You will be responsible for the following:

Reception and Front Desk Duties

<ul>
	<li>Greet visitors, employees, and contractors in a professional and welcoming manner</li>
	<li>Manage visitor sign-ins and direct them to the correct location, keeping accurate visitor logs</li>
	<li>Answer and route phone calls to the appropriate departments, taking messages when necessary</li>
	<li>Receive, sort, and distribute mail, packages, and deliveries to the relevant parties</li>
</ul>

Administrative Support

<ul>
	<li>Schedule appointments, meetings, and events, ensuring no scheduling conflicts</li>
	<li>Input and update data such as visitor logs, incident reports, and site-related information</li>
	<li>Organize and file documents (both physical and electronic) for easy access and retrieval</li>
	<li>Draft emails, letters, and other documents as required</li>
</ul>

Facilities Coordination

<ul>
	<li>Serve as the main point of contact for facility-related issues or maintenance requests</li>
	<li>Oversee meeting room bookings and ensure they are fully equipped with necessary materials and technology</li>
	<li>Monitor and order office supplies, including stationery, printer cartridges, and cleaning materials</li>
	<li>Ensure safety procedures are communicated to visitors and assist with emergency protocols when needed</li>
	<li>Coordinate with third-party contractors, vendors, and suppliers for repairs or installations</li>
	<li>Assist in organizing company events, meetings, or conferences held at the site</li>
	<li>Ensure office equipment (e.g., copiers, printers) is functioning and well-maintained</li>
	<li>Support facilities managers with generating regular reports on building performance and office utilization</li>
</ul>

Receptionist

What You Will Bring
<ul>
<li>A BSc in Mechanical or Electrical Engineering.</li>
<li>Certification and current practice as a mechanical/electrical engineer.</li>
<li>A minimum of 5 years in a similar role.</li>
<li>Proficiency in building maintenance across Mechanical, Electrical, Plumbing, HVAC, and Civil disciplines.</li>
<li>Strong knowledge of QHSE (Quality, Health, Safety, and Environment) standards and implementation.</li>
<li>Computer literacy (MS Office and system related reporting tools).</li>
<li>Fluent in English (speaking, reading, and writing); French language skills are an added advantage.</li>
<li>Excellent internal and external communication abilities, with a focus on clarity and effectiveness.</li>
<li>Your expertise and skills will be vital in managing and optimizing maintenance services and ensuring the highest standards across all locations.</li>
</ul>
What You Will Be Doing 
As the Cluster Technical Manager, you will oversee the comprehensive management of both hard and soft services across multiple locations in Eastern Africa. Your role will involve:
<ul>
<li>Maintenance Management: Supervise maintenance services provided by consultants and contractors, ensuring alignment with client interests and compliance with statutory QHSE and local regulations.</li>
<li>Budget Oversight: Contribute to annual maintenance budgets, monitor expenditures, and obtain approval for any overages.</li>
<li>Project Support: Assist with client projects as needed.</li>
<li>Service Implementation: Ensure timely execution of Planned Preventative Maintenance and reactive repairs across all locations.</li>
<li>Hard Services Oversight: Manage technical aspects such as electrical, mechanical, civil works, and systems including BMS, UPS, and generators.</li>
<li>Soft Services Oversight: Supervise general and deep cleaning, waste management, landscaping, and business center operations.</li>
<li>Technical Evaluation: Assess solutions proposed by consultants or contractors to ensure they meet client needs.</li>
<li>Stakeholder Management: Communicate and coordinate with clients, contractors, and staff.</li>
<li>Repair and Maintenance: Assist with the inspection, cleaning, and repair of electrical equipment and generators.</li>
<li>Safety and Compliance: Ensure adherence to safety legislation and contract obligations, and promote energy efficiency.</li>
</ul>

Cluster Technical Manager

What You Will Bring
<ul>
<li>A BSc in Mechanical or Electrical Engineering.</li>
<li>Certification and current practice as a mechanical/electrical engineer.</li>
<li>A minimum of 5 years in a similar role.</li>
<li>Proficiency in building maintenance across Mechanical, Electrical, Plumbing, HVAC, and Civil disciplines.</li>
<li>Strong knowledge of QHSE (Quality, Health, Safety, and Environment) standards and implementation.</li>
<li>Computer literacy (MS Office and system related reporting tools).</li>
<li>Fluent in English (speaking, reading, and writing); French language skills are an added advantage.</li>
<li>Excellent internal and external communication abilities, with a focus on clarity and effectiveness.</li>
<li>Your expertise and skills will be vital in managing and optimizing maintenance services and ensuring the highest standards across all locations.</li>
</ul>
What You Will Be Doing
<ul>
<li>As the Cluster Technical Manager, you will oversee the comprehensive management of both hard and soft services across multiple locations in Eastern Africa. Your role will involve:</li>
<li>Maintenance Management: Supervise maintenance services provided by consultants and contractors, ensuring alignment with client interests and compliance with statutory QHSE and local regulations.</li>
<li>Budget Oversight: Contribute to annual maintenance budgets, monitor expenditures, and obtain approval for any overages.</li>
<li>Project Support: Assist with client projects as needed.</li>
<li>Service Implementation: Ensure timely execution of Planned Preventative Maintenance and reactive repairs across all locations.</li>
<li>Hard Services Oversight: Manage technical aspects such as electrical, mechanical, civil works, and systems including BMS, UPS, and generators.</li>
<li>Soft Services Oversight: Supervise general and deep cleaning, waste management, landscaping, and business center operations.</li>
<li>Technical Evaluation: Assess solutions proposed by consultants or contractors to ensure they meet client needs.</li>
<li>Stakeholder Management: Communicate and coordinate with clients, contractors, and staff.</li>
<li>Repair and Maintenance: Assist with the inspection, cleaning, and repair of electrical equipment and generators.</li>
<li>Safety and Compliance: Ensure adherence to safety legislation and contract obligations, and promote energy efficiency.</li>
</ul>