CIC group

<h2>About Us</h2>CIC Insurance Group is a leading cooperative-based insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. You will be part of a team that is shaping the future of financial protection across Africa.About the RoleReporting to the Regional Manager – Metropolitan, the role holder will be tasked to drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.Key Responsibilities<ul><li>Management of Intermediary relationships (broker, banks &amp; independent agents), clients to deliver targeted premium outputs across all subsidiaries.</li><li>Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives</li><li>Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff</li><li>Pipeline business management, quotation processing and transmitting them to the intermediaries &amp; clients within set TATs.</li><li>Enforcing of credit control compliance and debt management standard.</li><li>Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.</li><li>Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.</li><li>Renewal follow-up to achieve the renewal retention ratios</li><li>Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life</li><li>Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department</li><li>Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning</li><li>Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.</li><li>Ensure compliance with all regulatory requirements.</li></ul>Generic Duties<ul><li>Carry out performance appraisal, coaching and mentoring staff;</li><li>Participate in planning and budgeting for the department.</li></ul>Who We’re Looking ForQualifications<ul><li>Bachelor’s Degree in a relevant field</li><li>Relevant Professional Qualification</li><li>Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level</li></ul>Key competencies<ul><li>Customer focussed and have strong business acumen</li><li>Strong leadership skills to drive business performance</li><li>Effective collaborator with excellent communication skills.</li><li>Organized, detail-oriented, and able to work under tight timelines.</li><li>Committed to professional growth and continuous learning.</li><li>Effective stakeholder management and conflict management</li></ul>If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply clearly indicating the position being applied for.The application should reach us by close of business on 6th August 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st August 2026 consider your application unsuccessful.N/B: This job advert is open to both internal and external candidates.

BRANCH MANAGER – TOWN OFFICE

<h2>About Us</h2>CIC Insurance Group is a leading cooperative-based insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. You will be part of a team that is shaping the future of financial protection across Africa.About the RoleReporting to the Regional Manager – Metropolitan, the role holder will be tasked to drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.Key Responsibilities<ul><li>Management of Intermediary relationships (broker, banks &amp; independent agents), clients to deliver targeted premium outputs across all subsidiaries.</li><li>Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives</li><li>Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff</li><li>Pipeline business management, quotation processing and transmitting them to the intermediaries &amp; clients within set TATs.</li><li>Enforcing of credit control compliance and debt management standard.</li><li>Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.</li><li>Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.</li><li>Renewal follow-up to achieve the renewal retention ratios</li><li>Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life</li><li>Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department</li><li>Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning</li><li>Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.</li><li>Ensure compliance with all regulatory requirements.</li></ul>Generic Duties<ul><li>Carry out performance appraisal, coaching and mentoring staff;</li><li>Participate in planning and budgeting for the department.</li></ul>Who We’re Looking ForQualifications<ul><li>Bachelor’s Degree in a relevant field</li><li>Relevant Professional Qualification</li><li>Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level</li></ul>Key competencies<ul><li>Customer focussed and have strong business acumen</li><li>Strong leadership skills to drive business performance</li><li>Effective collaborator with excellent communication skills.</li><li>Organized, detail-oriented, and able to work under tight timelines.</li><li>Committed to professional growth and continuous learning.</li><li>Effective stakeholder management and conflict management</li></ul>If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply clearly indicating the position being applied for.The application should reach us by close of business on 6th August 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st August 2026 consider your application unsuccessful.N/B: This job advert is open to both internal and external candidates. .

BRANCH MANAGER – KIAMBU

<h2>About Us</h2>CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.About the RoleReporting to the Data and Analytics Manager, the Senior Data Engineer is responsible for designing, building, and maintaining scalable data infrastructure and pipelines to support analytics, reporting, and machine learning initiatives. Their main objective is to ensure high-quality data is efficiently extracted, transformed, and loaded, making it readily accessible for analytics, machine learning, and business applications. It plays a critical role in enabling data-driven decision-making by making high-quality data accessible and usable across the organization.Key Responsibilities<ul><li>Design, build, and maintain robust data pipelines and ETL processes.</li><li>Leverage technologies such as Apache Airflow, dbt, Kafka, Spark, and cloud-native ETL tools (e.g., AWS Glue, Azure Data Factory, GCP Dataflow) to ensure reliability and fault tolerance.</li><li>Develop and manage data models and data warehouse architecture.</li><li>Build and maintain modern cloud data warehouse platforms (e.g., Snowflake, Redshift, BigQuery, Azure Synapse) following dimensional modeling and data vault methodologies.</li><li>Ensure data quality, integrity, and governance across all data systems.</li><li>Establish data quality checks, validation rules, and anomaly detection frameworks to maintain high standards of data trustworthiness.</li><li>Contribute to and enforce data governance policies, metadata management, and data lineage documentation to support regulatory compliance and transparency.</li><li>Collaborate with data scientists, analysts, and business units to understand data needs.</li><li>Co-design data solutions that align with stakeholder goals, streamline experimentation, and enable self-service analytics while minimizing data silos.</li><li>Continuously monitor system performance and pipeline health using observability tools (e.g., Datadog, Prometheus, OpenTelemetry).</li><li>Rapidly diagnose and resolve issues in production environments to ensure uninterrupted data flow and availability.</li><li>Implement data security, access controls, and compliance standards.</li><li>Promote best practices in coding standards, CI/CD pipelines, version control (e.g., Git), and DevOps for data infrastructure using tools like Terraform or Kubernetes.</li><li>Stay ahead of the curve by investigating emerging data engineering technologies, open-source frameworks, and cloud-native capabilities.</li></ul> <h4>Who We’re Looking For</h4>Qualifications<ul><li>Bachelor’s degree in computer science, engineering, or a related field.</li><li>4+ years of experience in data engineering.</li><li>Advanced proficiency in SQL and data modeling</li><li>Strong knowledge of ETL/ELT development and orchestration tools</li><li>Experience with big data technologies</li><li>Proficiency in programming languages such as Python, Scala, or Java</li><li>Hands-on experience with cloud platforms (e.g., AWS, Azure, GCP) for data engineering workloads</li><li>Understanding of data warehouse and lakehouse architectures</li><li>Familiarity with DevOps and CI/CD practices for data pipelines</li><li>Strong grasp of data governance, security, and privacy standards</li><li>Ability to design scalable and efficient data pipelines for large, complex datasets</li><li>Ability to interpret business requirements and translate them into data engineering solutions</li><li>Excellent communication skills for cross-functional collaboration with data scientists, analysts, and business stakeholders</li></ul><h4>Why Join Us?</h4>Joining CIC Insurance Group in this data engineering role offers the opportunity to build the modern data infrastructure that powers innovation, advanced analytics, and enterprise decision-making across a leading regional financial services group. You will work with cutting-edge cloud technologies and data engineering tools to develop scalable data pipelines, architect high-performance data platforms, and enable trusted, real-time insights for business and technology teams. Collaborating with analysts and business leaders, you will help shape a robust, secure, and future-ready data ecosystem while championing engineering best practices and continuous innovation.If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.The application should reach us by close of business on 4th August, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st August, 2026 consider your application unsuccessful.CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.N/B: This job advert is open to both internal and external candidates. .

SENIOR DATA ENGINEER

<h2>About Us</h2>CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.About the RoleReporting to the Head of Digital and Innovation, the Data and Analytics Manager is responsible for leading the CIC Group’s data strategy and ensuring high-quality data collection, management, and analysis. They oversee a team of data professionals, ensuring data quality and accessibility, and developing analytical solutions that directly inform strategic decision-making and drive CIC Group’s organizational value. Their core objective is to leverage data as a strategic asset to enable data-driven growth and operational excellence.Key Responsibilities<ul><li>Develop and implement the organization’s data and analytics strategy aligned with business goals.</li><li>Establish data governance frameworks, policies, and standards.</li><li>Translate business problems into data-driven insights and analytics solutions.</li><li>Promote self-service analytics capabilities for business teams.</li><li>Oversee the design and management of data platforms, databases, and data warehouses/lakes.</li><li>Ensure proper data integration from multiple internal and external sources.</li><li>Ensure scalability and performance of data infrastructure.</li><li>Ensure compliance with data protection regulations and internal policies.</li><li>Implement controls to protect sensitive and confidential data.</li><li>Manage risks related to data usage, privacy, and analytics outputs.</li><li>Partner with business units to identify analytics needs and priorities.</li><li>Translate technical findings into clear insights for executives and business leaders.</li><li>Lead and mentor data analysts, data scientists, and data engineers.</li><li>Define team priorities, performance targets, and delivery standards.</li><li>Build analytics capability and best practices within the organization.</li><li>Manage vendor relationships where applicable.</li><li>Collaborate with business teams to operationalize analytics outcomes.</li></ul> <h4>Who We’re Looking For</h4>Qualifications<ul><li>Bachelor’s degree in computer science, engineering, or a related field.</li><li>7+ years of experience in data analytics, data science, or data engineering.</li><li>Team leadership experience.</li></ul><h4>Why Join Us?</h4>Joining CIC Insurance Group in this data and analytics leadership role offers the opportunity to shape how a leading regional financial services organization leverages data to drive strategic growth, innovation, and operational excellence. You will lead the development of enterprise-wide data strategy, governance, and advanced analytics capabilities, transforming complex data into actionable insights that influence executive decision-making. Working alongside business and technology leaders, you will build modern data platforms, champion a data-driven culture, and mentor high-performing analytics teams while ensuring the highest standards of data security and compliance.If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.The application should reach us by close of business on 4th August, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st August, 2026 consider your application unsuccessful.CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.N/B: This job advert is open to both internal and external candidates.

DATA AND ANALYTICS MANAGER

<h2>About Us</h2>CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.About the RoleThe role is accountable for the day to day execution of creation, purchase, receipting, withdrawal, and reconciliation of clients’ accounts on a daily basis. The role will deliver operational effectiveness ensuring TAT on client account creation. The role sits in CIC Asset Management.Key Responsibilities<ul><li>Timely and accurate execution of account opening requests.</li><li>Verification of know your customer supporting documents.</li><li>Converting and generating of account opening from web registration portal</li><li>Manage and respond to emails from new business and static folder</li><li>Receive and manage calls from customers.</li><li>Review documents on death claims and lien request.</li><li>Generate reports on daily account creations.</li><li>Receive and ensure banking of cheques</li><li>Carrying out due diligence on the documents received to change static information on bio data.</li><li>Receive and serve customers</li><li>Review KYC on new applications and death claims and advise clients accordingly</li><li>Forward all sales leads queries are acted on appropriated and forwarded to sales Team leaders</li><li>Manage queries emanating from campaigns</li><li>Maintain the SLA and TATs for customer service</li></ul><h4> </h4><h4>Who We’re Looking For</h4>Qualifications<ul><li>Bachelors Degree in Business Related Studies</li><li>Minimum of 1-year relevant experience.</li></ul><h4>Why Join Us?</h4>Joining CIC Insurance Group in this role offers the opportunity to be at the heart of delivering seamless and efficient customer operations within a leading financial services organization. You will play a critical role in ensuring the timely creation, maintenance, reconciliation, and administration of client accounts, directly contributing to exceptional customer experiences and operational excellence. Working in a fast-paced, technology-driven environment, you will collaborate with cross-functional teams to enhance process efficiency, uphold high standards of accuracy and compliance, and support the delivery of service excellence.If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply clearly indicating the position being applied for.The application should reach us by close of business on 23rd July, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st August, 2026 consider your application unsuccessful. CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.N/B: This job advert is open to both internal and external candidates.

CLIENT SERVICE ASSISTANT

<h2>About Us</h2>CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.About the RoleReporting to the Head of Investments Operations, the role involves managing proper trade settlement with custodian custodians, settlement of corporate actions across portfolios as well as daily reconciliations of unit trust purchase transactions, cash and assetsKey Responsibilities<ul><li>Ensuring trades, allocations and settlements are executed accurately on custodian statements.</li><li>Review all daily entries to verify the correctness of the captured data and advise on required actions.</li><li>Update NSE prices and exchange rates in our core Fund management system.</li><li>Identify and follow up on un matched transactions and make follow ups with the custodian and inform fund administrators (retail transactions) as well as the dealers</li><li>Reconcile daily m-pesa purchases and list the unmatched accounts and notify the Fund Administrators of amounts to be remitted to the suspense accounts and any discrepancies;</li><li>Reconcile daily bank purchases and list the unmatched accounts and notify the Fund Administrators of amounts to be remitted to the suspense accounts and any discrepancies;</li><li>Prepare and record monthly reconciliation reports of all the unit trust purchases</li><li>Tracking and processing of Corporate Actions</li><li>Monthly portfolio holdings reconciliation of funds</li><li>Portfolio performance computation</li><li>Agent commission population and reconciliation</li><li>Preparation of payments of Custody and Trustee fee invoices and keep records for finance payments of VAT withheld</li><li>Resolve queries/complaints on interest, commission, valuation, tax</li><li>Assist in process improvements and System tests for new updates.</li><li>Creating products-Creating and onboarding new clients upon successful tenders and RFPs in the fund management system</li><li>Files the monthly portfolio valuation reports from CICAM and Custody.</li></ul> <h4>Who We’re Looking For</h4>Qualifications<ul><li>Bachelors Degree in Business Related Studies</li><li>CPA, CIFA ,CISI</li><li>Minimum of 3-years relevant experience.</li><li>Candidates with experience in fund management and banking sector are highly preferred</li></ul><h4>Why Join Us?</h4>Joining CIC Insurance Group as an Investments Operations Officer offers the opportunity to be at the core of investment operations, ensuring the accuracy, integrity, and efficiency of transactions that support the Group’s investment portfolio. In this role, you will gain hands-on experience in trade settlements, corporate actions, unit trust operations, and portfolio reconciliations while working closely with custodians, fund managers, and internal stakeholders to maintain seamless investment processes. Your work will directly contribute to operational excellence, regulatory compliance, and the safeguarding of client assets. If you are analytical, detail-oriented, and passionate about capital markets and investment operations, CIC provides a dynamic environment where you can deepen your expertise and play a key role in delivering trusted investment solutions.If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.The application should reach us by close of business on 23rd July, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st August, 2026 consider your application unsuccessful.CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.N/B: This job advert is open to both internal and external candidates.

INVESTMENTS OPERATIONS OFFICER

<h2>About Us</h2>CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.About the RoleReporting to the Software Engineering Manager, the role holder will lead the design and development of modern, scalable, and user-centric web applications with a strong focus on frontend engineering. The ideal candidate should have hands-on expertise in React.js and Next.js, experience building responsive and high-performance user interfaces, and a solid understanding of backend integrations and full stack development practices.Experience leveraging AI-assisted development tools to improve productivity, code quality, and delivery speed is highly desirable. The role also requires experience developing conversational solutions using Dialogflow and Twilio across web, mobile, and messaging channels.Key Responsibilities<ul><li>Design, develop, and maintain responsive web applications using React.js, Next.js, TypeScript, and modern frontend frameworks.</li><li> • Build reusable UI components, design systems, and frontend architectures that support scalability and maintainability.</li><li> • Develop and integrate backend APIs and services to deliver seamless end-to-end user experiences.</li><li> • Design and implement chatbot and conversational AI solutions using Dialogflow, Twilio, and related technologies.</li><li> • Leverage AI-powered development tools and coding assistants to improve software delivery, code quality, testing, and developer productivity.</li><li> • Optimize applications for performance, accessibility, SEO, responsiveness, and cross-browser compatibility.</li><li> • Integrate with internal and third-party systems using REST APIs, GraphQL, Webhooks, and other modern integration approaches.</li><li> • Implement frontend security best practices and ensure compliance with organizational standards.</li><li> • Collaborate with UX/UI designers, product teams, backend engineers, QA teams, and DevOps engineers to deliver high-quality digital solutions.</li><li> • Participate in code reviews, technical design discussions, and architecture decisions.</li><li> • Own the full software development lifecycle from requirements gathering to deployment and production support.</li><li> • Mentor junior engineers and contribute to engineering best practices and standards.</li></ul>Who We’re Looking ForEssential Knowledge/Skills and Experience Required:<ul><li>Bachelor’s Degree in Computer Science, Software Engineering or in a related field</li><li>Minimum of 4 years of experience in full stack software development with strong expertise in React.js and Next.js.</li><li>Strong knowledge of JavaScript, TypeScript, HTML5, CSS3, and modern frontend development practices.</li><li>Experience building scalable frontend architectures, reusable component libraries, and responsive web applications.</li><li>Experience integrating frontend applications with REST APIs, GraphQL services, and enterprise systems.</li><li>Practical experience with backend technologies such as Node.js, Java Spring Boot or similar frameworks.</li><li>Experience developing and deploying chatbot solutions using Dialogflow, Twilio, WhatsApp, SMS, Voice, or related conversational platforms.</li><li>Familiarity with AI-assisted software development tools such as GitHub Copilot, Claude, or similar platforms.</li><li>Strong understanding of application performance optimization, accessibility standards, and web security principles.</li><li>Experience working with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, or Redis.</li><li>Familiarity with CI/CD pipelines, source control, automated testing, and modern DevOps practices.</li><li>Excellent problem-solving skills and ability to work in a fast-paced, agile environment.</li><li>Strong communication skills and ability to collaborate across technical and business teams.</li></ul>Desirable Competencies:<ul><li>Extensive experience with state management libraries such as Redux, Zustand, or React Query.</li><li>Familiarity with server-side rendering (SSR), static site generation (SSG), and Next.js optimization techniques.</li><li>Experience with conversational AI, Generative AI, Large Language Models (LLMs), Retrieval Augmented Generation (RAG), or AI-powered customer engagement solutions.</li><li>Exposure to frontend observability and monitoring tools such as Sentry or Grafana</li><li>Experience building Progressive Web Applications (PWAs) and mobile-responsive digital platforms.</li></ul>If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, apply clearly indicating the position being applied for.The application should reach us by close of business on 22nd July, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st August, 2026 consider your application unsuccessful.CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.N/B: This job advert is open to both internal and external candidates.

CIC group

BRANCH MANAGER – TOWN OFFICE

CIC group

BRANCH MANAGER – KIAMBU

CIC group

SENIOR DATA ENGINEER

CIC group

DATA AND ANALYTICS MANAGER

CIC group

CLIENT SERVICE ASSISTANT

CIC group

INVESTMENTS OPERATIONS OFFICER

CIC group

SENIOR SOFTWARE ENGINEER

CIC group