Deep Africa

Responsibilities:
<ul>
<li>Develops software solutions by studying application needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.</li>
<li>Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.</li>
<li>Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.</li>
<li>Prepares and installs solutions by determining and designing system specifications, standards, and programming.</li>
<li>Improves operations by conducting systems analysis; recommending changes in policies and procedures.</li>
<li>Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.</li>
<li>Protects operations by keeping information confidential.</li>
<li>Provides information by collecting, analyzing, and summarizing development and service issues.</li>
<li>Accomplishes engineering and organization mission by completing related tasks and showing results as needed.</li>
<li>Supports and develops software engineers by providing advice, coaching and educational opportunities.`</li>
</ul>
Skills/Qualifications:
<ul>
<li>Laravel and flutter languages</li>
<li>In-depth knowledge of programming for diverse platforms ranging from Web,Mobile and API development.</li>
<li>Excellent understanding of software design and programming principles.</li>
<li>Analytical thinking and problem-solving capability.</li>
<li>Generally, these skills puts you at a better position of understanding the job requirements:</li>
<li>Analyzing Information</li>
<li>Software Design</li>
<li>Software Documentation</li>
<li>Software Testing, Teamwork</li>
<li>General Programming Skills</li>
<li>Software Development Fundamentals</li>
<li>Software Development Process</li>
<li>Software Requirements</li>
<li>Software Architecture</li>
<li>Coaching</li>
</ul>

Application Developer

Responsibilities
<ul>
<li>Ensure brand message consistency.</li>
<li>Generate, edit, publish and share engaging content.</li>
<li>Monitor key online marketing metrics to track success.</li>
<li>Coordinate with the sales team to create marketing campaigns.</li>
<li>Optimize paid advertising campaigns using SEO and other tools.</li>
<li>Scale campaigns to maximize ROI.</li>
<li>Report on the growth and analytics of campaigns to stakeholders.</li>
<li>Conduct social media audits to ensure best practices are being used.</li>
<li>Communicate with audiences in a timely manner and monitor reviews.</li>
<li>Suggest and implement new features to develop brand awareness.</li>
</ul>
Qualifications
<ul>
<li>2+ Years of experience in Digital Marketing.</li>
<li>Bachelor's degree in marketing, business or related field.</li>
<li>Full understanding of all social media platforms.</li>
<li>Experience executing paid social media campaigns.</li>
<li>Experience in content creation and management ie. text, image and video.</li>
<li>Solid knowledge of SEO and Google Analytics.</li>
<li>Excellent interpersonal and communication skills.</li>
<li>Incredible attention to detail.</li>
<li>Strong time management skills and the ability to multitask.</li>
</ul>

Digital Marketing Manager

Responsibilities
<ul>
<li>Conduct testing of sample applications, websites and software to Assess user experience and ease of design</li>
<li>Use recent studies and findings to establish the best overall design elements to include in UX design experiences</li>
<li>Build storyboards to conceptualize designs to accurately convey project plans to clients and senior management</li>
<li>Create surveys for research through various media platforms to gather feedback on user's ease of use and satisfaction interfacing on company websites and products</li>
<li>Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts allowing for interface edits as needed</li>
<li>Analyze customer responses and website data to examine high traffic web pages and determine why certain webpages perform better</li>
<li>Enhance user experience by creating seamless navigation through various digital programs and interfaces within the company</li>
<li>Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork</li>
</ul>
Qualifications
<ul>
<li>2+ years of demonstrated experience in creating and implementing UX design</li>
<li>Proficient with visual design programs such as Adobe Photoshop and others</li>
<li>Knowledge of wireframing tools ie. Figma and Adobe XD</li>
<li>Basic understanding of HTML, CSS and comparable languages</li>
<li>Continued education and research into UX trends and current design strategy and technologies</li>
<li>Professional written and interpersonal skills when communicating with customers and clients</li>
<li>Experience creating storyboards and website mapping</li>
</ul>

UI/UX Designer

The technical team takes care of the technical needs of our clients by troubleshooting issues on client accounts and providing solutions. This is a critical role within the company since our clients’ satisfaction hinges on the quality of technical support they receive.
DUTIES AND RESPONSIBILITIES :
1. Troubleshoot technical server challenges with the goal of resolving them in a timely and efficient manner.
2. Walk staff and clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
3. Respond in a timely manner to technical support issues and requests.
4. Assist in client onboarding by an assistant in setting up client email accounts.
5. Implementing and ensuring website security and data protection.
6. Maintaining, updating, and optimizing hosting accounts/servers.
7. Monitoring and analyzing site performance.
8. Contribute on ways to improve the performance of the department.
QUALIFICATIONS :
1. Excellent listening and troubleshooting skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
2. Possess a technical, logical thought process.
3. Ability to multitask and prioritize tasks based on severity and urgency
4. Problem-solving skills in a fast-paced environment
5. Ability to stick to strict deadlines.
6. Familiarity with web hosting environments and server management will be a strong advantage
7. Familiarity with Email Hosting Management and the errors around email management will be an advantage
8. Must be conversant with Linux.
9. Must be proficient with Control Panels such as cPanel, Virtualmin, Siteworx Plesk and Directadmin.
10. Should have knowledge of domain-based emails. (errors, setup, and management on an email client such as Outlook, Gmail, etc )
11. Must have knowledge of mail client configuration and security Protocols
12. Must understand and be familiar with common CMS's.
13. Web development e.g WordPress and Joomla and have knowledge of PHP and HTML.
14. They should understand web hosting databases and how to manage them.
15. Must understand how servers work in the web hosting environment. (common server issues and how to troubleshoot and fix errors)
16. Basic knowledge of PHP and HTML.
17. MUST have knowledge of how to use FTP clients.
How to Apply
To apply for this position, send your CV and Cover letter to hr@deepafrica.com with the subject starting with Web Hosting Specialist {Name} 21st June 2021

Web Hosting Specialist

The Customer Service Representative will assist the customer service team to maintain customer relationships by ensuring that clients’ needs are met to their satisfaction and ensure that deepAfrica.com maintains a good corporate image.
Responsibilities:
1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
2. Resolve complaints by enquiring about the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
3. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
4. Communicating with customers through various channels.: telephone calls, Skype, Live chat, Emails, whatsApp and any new developments in communication.
5. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
6. Improve quality of service by recommending improved processes; identifying new product and service applications.
7. Accomplish customer service responsibilities effectively and contribute to the achievement of the organization mission and vision by completing related tasks as needed.
Requirements :
1. Proven customer support experience
2. Have a good understanding of our products, services, and customer service processes.
3. Ability to maintain a positive, empathetic and professional attitude toward customers at all times.
4. Understand the professional use of the telephone and adequately handle, document, follow-up and give comprehensive reports for clients’ requests
5. Familiar with CRM systems and practices
6. Strong phone contact handling skills and active listening
7. Customer orientation and ability to adapt/respond to different types of characters
8. Excellent communication and presentation skills
9. Engage with clients professionally and with integrity and respect.
10. Ability to multitask, prioritize and manage time effectively
This position will report to the head of the customer service department.
How to Apply
To apply for this position, send your CV and Cover letter to hr@deepafrica.com with the subject starting with Customer Service Representative {Name} 21st June 2021

Customer Service Representative

Web Designer Responsibilities
Include:
● Executing all visual design stages from concept to final hand-off to engineering
● Conceptualizing original website design ideas that bring simplicity and user-friendliness to complex roadblocks
Job brief
We are looking for a talented Web Designer to create amazing user experiences.
The ideal candidate should have an eye for clean and artful web design. They should also have superior user interface design skills.
The successful candidate will be able to translate high-level requirements into interaction flows and artifacts. They will be able to transform them into beautiful, intuitive, and functional designs.
Responsibilities
● Execute all visual design stages from concept to final hand-off to engineering
● Conceptualize original website design ideas that bring simplicity and user-friendliness to complex roadblocks
● Create wireframes, storyboards, user flows, process flows and sitemaps to communicate interaction and design ideas
● Present and defend designs and key deliverables to peers and executive level stakeholders
● Establish and promote design guidelines, best practices and standards
Requirements
● Proven work experience as a web designer
● Demonstrable graphic design skills with a strong portfolio
● Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
● Proficiency in WordPress, themes and page builders
● Proficiency in Photoshop, Illustrator or other visual design tools
● Proficiency in HTML, CSS and JavaScript for rapid prototyping
● Excellent visual design skills with sensitivity to user-system interaction
● Ability to solve problems creatively and effectively
● Up-to-date with the latest Web trends, techniques and technologies
How to Apply
To apply for this position, send your CV, Portofolio, and Cover letter to hr@deepafrica.com with the subject starting with Web Designer {Name} 21st June 2021