DIB Bank Kenya

Job Purpose

To develop and implement the Bank’s performance management, rewards and recognition strategies and policies that attract, retain, and motivate talent, while ensuring alignment to business goals, regulatory compliance, and market competitiveness.

Key Responsibilities

Performance Management

<ul>
	<li>Lead the design, implementation, and continuous improvement of the performance management framework across the Bank.</li>
	<li>Coordinate the annual performance management cycle including goal setting, mid-year reviews, and year-end evaluations.</li>
	<li>Manage and coordinate organization-wide efforts to ensure that performance management and performance improvement programs are developed and managed using a data-driven approach that sets priorities for improvements in line with on-going strategic imperatives.</li>
	<li>Contribute to the design, implementation and management of effective leadership and employee development and talent management initiatives to address performance gaps related to capacity/knowledge gaps among staff and overall talent sourcing, management, and mobility programs.</li>
	<li>Provide training and support to line managers and staff on performance management improvement plan PIP goals are achieved.</li>
	<li>Create a high-performance culture through effective goal setting, performance reviews, and pay-for-performance initiatives.</li>
	<li>Ensure consistency, fairness, and transparency in performance ratings and feedback.</li>
	<li>Analyse performance data and generate insights to inform talent development, succession planning, and rewards decisions.</li>
	<li>Put in place organization wide programs to enhance a high-performance culture</li>
	<li>Implementing a process for tracking progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational performance.</li>
	<li>Ensure targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.</li>
	<li>Conduct periodic salary and compensation surveys to ensure the Bank’ remuneration packages always remain competitive and aligned with the market and industry standards.</li>
</ul>

Compensation and Benefits

<ul>
	<li>Develop and manage competitive compensation and benefits structures, including base pay, variable pay, incentives, and allowances.</li>
	<li>Conduct regular benchmarking and salary surveys in collaboration with various survey partners to ensure alignment with market trends, especially within the Kenyan banking sector.</li>
	<li>Administer the Bank’s salary review process, bonus payouts, and job grading systems.</li>
	<li>Review and ensure compliance with internal policies, CBK guidelines, and statutory requirements related to pay and benefits.</li>
	<li>Work with Finance and senior management to forecast and manage the remuneration budget.</li>
	<li>Spearhead the job evaluation exercise across the Bank to establish a fair and transparent compensation and design competitive salary structures.</li>
</ul>

Rewards Strategy and Recognition

<ul>
	<li>Develop and implement total rewards strategies and policies that support employee engagement and performance.</li>
	<li>Drive reward-based recognition programmes that reinforce organisational values and supports a high performance within the Bank.</li>
	<li>Advise leadership on reward-related matters including retention strategies, executive compensation, and reward risks.</li>
	<li>Regularly review the reward policy to ensure alignment with the Bank’s strategic objectives</li>
	<li>In liaison with the head of HR, contribute to the design, implementation, and management of effective Recognition Programs to reward staff contributions</li>
</ul>

Governance and Reporting

<ul>
	<li>Prepare management and regulatory reports as required (e.g., CBK).</li>
	<li>Ensure compliance with tax laws, labour laws, and financial regulations relating to compensation and benefits.</li>
	<li>Maintain accurate and secure records of compensation decisions and performance outcomes.</li>
</ul>

Job Requirements:

High Level of Judgement is required in the:

<ul>
	<li>Creativity and incisiveness to identify gaps in the rewards and compensation systems</li>
	<li>The ability to manage relationships across the Bank requires strong influencing skills and the Bank’s culture understanding.</li>
	<li>Achieving &amp; maintaining the position of a high-performance culture across the Bank.</li>
</ul>

Complexity arises from the:

<ul>
	<li>Rapid changes being and amendments on tax and Labor laws, and procedures in the banking industry.</li>
</ul>

Education

<ul>
	<li>Bachelor’s degree in human resources, Business Administration, Finance, or a related field.</li>
	<li>Professional certification in HR, Compensation, or Reward Management (e.g. CIPD, GRP, CHRP-K) is an added advantage</li>
</ul>

Work Experience

<ul>
	<li>Minimum of 6–8 years’ experience in HR with at least 3 years in performance and rewards management, preferably within the banking or financial services sector</li>
	<li>Knowledge of Kenyan labour laws, compensation structures, and CBK regulations is essential.</li>
</ul>

Competencies

<ul>
	<li>Strong analytical and data interpretation skills</li>
	<li>Solid understanding of performance and reward frameworks</li>
	<li>Excellent stakeholder management and communication skills</li>
	<li>High integrity, confidentiality, and professionalism</li>
	<li>Proficiency in HRIS and data analysis tools (Excel, Power BI, SAP, etc.)</li>
	<li>Strategic thinking with strong attention to detail</li>
</ul>

Manager, Performance & Rewards

Job Purpose
This role will support coordination and implementation of the Bank’s market, liquidity and risk management policies and processes. The role will also be expected to support the identification and evaluation of market and liquidity risks.&nbsp;

Key Responsibilities
<ul>
<li>Management of the Market and Liquidity Risk function.&nbsp;</li>
<li>Assisting in the planning and implementation of the liquidity risk, market&nbsp;</li>
<li>Risk and Profit Rate Risk in the Banking Book policies, Enterprise Risk&nbsp;</li>
<li>Management Framework and ensuring compliance by the different business units.&nbsp;</li>
<li>Participating in preparation of reports for the different committees.&nbsp;</li>
<li>Assisting in the liquidity, and market risk quantification under the ICAAP process.&nbsp;</li>
<li>Overseeing the daily capturing, monitoring, controlling, and reporting of the&nbsp;</li>
<li>Bank’s market and liquidity risks and ensuring these are reported accurately.&nbsp;</li>
<li>Ensuring detailed understanding of all P&amp;L and risk drivers and ensuring compliance levels against established risk appetite.&nbsp;</li>
<li>Suggesting, developing, and implementing measures leading to a better risk management framework and improvement of internal controls.&nbsp;</li>
<li>Ensuring adequate limits (VaR, sensitivities, stress testing) and risk framework are in place aligning with the Bank’s overall risk appetite and desk mandates.&nbsp;</li>
<li>Work closely with the Front Office and Back Office Operations to ensure key risk issues are highlighted and addressed prior to introduction of new products.&nbsp;</li>
<li>Recommending market risk limits (dealer limits, exposure limits etc.) in line with the approved market risk appetite of the Bank.&nbsp;</li>
<li>Gaining an understanding of the trading environment in which the different desks operate, including the trading strategies, products, markets, and liquidity and discussing and challenging the hedging strategies.&nbsp;</li>
<li>Investigating and explaining changes in the Trading Book Regulatory Capital.&nbsp;</li>
<li>Monitoring Counterparty Credit Risk in the Trading book and developing basic metrics used to capture and manage it (e.g., Expected Positive&nbsp;</li>
<li>Exposure, Potential Future Exposure).&nbsp;</li>
<li>Development of comprehensive stress test scenarios covering key market and Liquidity risks in the trading environment and ensuring periodic stress tests are done in line with regulatory requirements and for management decision purposes.&nbsp;</li>
<li>Responsible for the overall implementation of the Liquidity risk management framework in liaison with Treasury.&nbsp;</li>
</ul>
Job Specification:
Education:
<ul>
<li>Bachelor’s Degree in Economics, Finance, Mathematics, Actuarial Science</li>
<li>Certified Public Accountant (K) or its equivalent&nbsp;</li>
<li>Postgraduate qualifications such as CFA and MBA will be an added advantage&nbsp;</li>
<li>Training/Skills</li>
<li>Accounting &amp; Financial Capability;&nbsp;</li>
<li>Banking Operations, Treasury Front/ Back office, Products &amp; Processes Knowledge &amp; Skills; Relevant Product</li>
</ul>
Work Experience :
<ul>
<li>Minimum of five (5) years’ experience in a financial institution handling&nbsp;</li>
<li>Market and Liquidity Risk.&nbsp;</li>
</ul>
Competencies:
<ul>
<li>Leadership</li>
<li>Coaching &amp; Mentoring</li>
<li>Quantitative</li>
<li>Analytical Thinking</li>
<li>Innovative Thinking</li>
<li>Planning &amp; Organizing</li>
<li>Team Orientation; Initiative</li>
<li>Communication Skills&nbsp;</li>
</ul>
How to apply
Please send your CV and cover letter to careers@dibkenya.co.ke by 19th November 2022, quoting the role as the subject of the email application..

Market & Liquidity Risk Manager

Key Responsibilities
<ul>
<li>Develop and or establish Compliance framework comprising of Charter, Policies &amp; Procedures.</li>
<li>Establish a risk-based Compliance Program to identify, measure and assess Compliance risks in Products, activities &amp; processes of the Bank in accordance with the compliance risk management framework</li>
<li>Ensure adequacy, effectiveness &amp; efficiency of Compliance functions &amp; Compliance Controls (i.e., Regulatory Compliance, Data Privacy/Protection, Financial Security, Market abuse, Suitability, Deontology, Conflict of Interest etc.) in accordance with regulatory &amp; policy requirements.</li>
<li>Cause to increase Compliance knowledge of the organization through training and awareness programs..</li>
<li>Report material findings, anomalies &amp; recommendations pertaining to compliance risk related issues to senior management and Board Members..</li>
<li>Have oversight of all compliance monitoring activities.</li>
<li>Serve as the point of contact/liaison between the Bank, Regulators, and relevant external parties on compliance related matters/queries.</li>
<li>Provide guidance &amp; advice to relevant functions within the Bank towards strengthening regulatory compliance and mitigating Compliance risks.</li>
<li>Ensure participation in relevant committees, reviews, and preliminary investigations to consider &amp; highlight Compliance issues/ risks and make recommendations for enhancing compliance controls.</li>
<li>Procure tools &amp; systems as required for management of compliance risk.</li>
</ul>
Job Specification:
<ul>
<li>Minimum bachelor’s degree in Business or Accounting from a recognized university.</li>
<li>Professional qualifications in Risk &amp; Control professions, i.e., Audit, Compliance, Risk Management etc.</li>
<li>Minimum of 10 years in Risk &amp; Control professions, i.e., Audit, Compliance, Risk Management</li>
<li>Awareness and knowledge of Audit, Risk Management, Data privacy/Protection, Governance &amp; or Compliance in a banking environment.</li>
<li>Analytical, Communication &amp; Negotiation skills, Presentation skills</li>
<li>Good knowledge of Islamic banking operational process.</li>
</ul>

Manager – Compliance

Key Responsibilities
<ul>
<li>Customer Feedback/Complaints Management monitoring and tracking to check adherence to  service standards and compliance to the Consumer Protection Policy. </li>
<li>Create and implement feedback systems to check on service quality.</li>
<li>Take charge of scripting and conducting surveys through the various channels available in the  Bank, including telephone calls, online web-based tools, social media, SMSs, amongst others. </li>
<li>Continuously identify customer pain points and propose processes improvement to improve on ‘first line’ resolution of customer queries. </li>
<li>Work hand in hand with the Contact Centre Operations team on the contact centre process formulation and improvement. </li>
<li>Monitor adherence to service standards and business SLAs. </li>
<li>Monitoring random customer interactions across various channels &amp; rate service quality. </li>
<li>Compile service performance statistics across various customer touch points and channels. </li>
<li>Forecasting and analysing data on a daily, weekly, and monthly basis for reporting and decision making. </li>
<li>Charged with identifying training needs for all customer service touch points. </li>
<li>Compiling the Quarterly Complaints Report for submission to CBK.  </li>
<li>Liaise with other departments and prepare communication content on product information, updates, and business changes to the Contact Centre &amp; Branch Customer Service teams in a timely manner. </li>
<li>Any other task as may be assigned by the line Manager.  </li>
</ul>
Job Specification:
<ul>
<li>Minimum bachelor’s degree in Business related field from a recognized university. </li>
<li>Professional qualifications in quality Assurance will be an added advantage. </li>
<li>Minimum 3 years’ experience in contact centre/customer experience preferably in banking  industry </li>
<li>Good Statistical analysis and reporting skills </li>
<li>Good Communication and Presentation skills </li>
<li>Good knowledge of Islamic banking operational process.</li>
</ul>

Service Quality Officer

Job Purpose
The Job holder will be responsible for planning, analysis, designing, development,  testing, implementation, and maintenance of software on the bank’s platforms namely Windows, Linux and Unix platforms.
Key Responsibilities
<ul>
<li>Develop programs and reports using Java, Python, Nodejs, Spring and PostgreSQL.</li>
<li>To maintain and modify programs / reports by following the approved projects / applications development life cycle and change mgmt. process.</li>
<li>To perform required test on developed programs / reports (internally / externally) to ensure expected functionality is fulfilled and ensure required test reports are prepared or in place.</li>
<li>Integrate and implement services into banking system to allow bank to transact on different online channels.</li>
<li>Develop custom device to cloud protocols, RESTful APIs, Microservices as a backend platform.</li>
<li>Implement systems and data security and standardize on strong authentication methodologies across the application.</li>
<li>Develop back-end components to improve responsiveness and overall performance.</li>
<li>Improve functionality of existing systems.</li>
<li>To deliver solutions as per defined quality standard and provide required support to supervisor &amp; team mate as and when required.</li>
<li>To provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits.</li>
<li>To provide expertise in the Application Support Team.</li>
<li>To update the superiors as per the reporting structure on the status of the overall issues and resolutions.</li>
<li>To coordinate and provide on-call support assignment and problem resolution for applications maintained by Application Support Team.</li>
<li>To maintain updated knowledge with respect to relevant technology, equipment, and/or systems.</li>
<li>To track all pending issues and ensure the resolution of the same as per the agreed priority and timelines.</li>
<li>To provide on-call support and problem resolution for computer applications, including post office hours and holidays.</li>
<li>All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.</li>
</ul>
Job Specification:
<ul>
<li>Minimum bachelor’s degree in IT or Equivalent.</li>
<li>At least 3 years of experience using Java, Python or Nodejs</li>
<li>Knowledge in respective MVC frameworks, object-relational mapping (ORM), RDBMS and SQL.</li>
<li>Good experience in DevOps and containerization, front-end technologies (like JavaScript and HTML5).</li>
<li>Understanding of microservices architecture and background in RESTful API’s and WSDL webservices.</li>
<li>Working experience with the common Software Development Life-cycle methodologies such as Agile, Waterfall etc</li>
<li>Dependable and honest, with ability of maintaining confidentiality with high level of integrity and professional ethics.</li>
<li>A conceptual thinker with ability to organize, plan, coordinate, prioritize and deliver projects.</li>
</ul>
<h2 style="text-align:left;">Method of Application</h2>

To apply, please send your CV and cover letter to careers@dibkenya.co.ke by 10th November 2022, Quoting The role as the Subject of the email application. Canvassing will lead to automatic disqualification. Interviews will be conducted on a rolling basis.&nbsp;

Programmer/Application Support

Key Responsibilities
<ul>
<li>Drive the Branch sales targets.</li>
<li>Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets and business growth objectives.</li>
<li>Maintain relationships with customers including high net worth customers to assist in business growth.</li>
<li>Manage the product portfolio of each line of products and control the cost and profitability of the branch.</li>
<li>Ensure maintenance of high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry &amp; maintenance, sales, and after-sales by efficiently abiding by the process and by reducing customer waiting time and service time.</li>
<li>Promote a high level of customer service culture among the branch staff for potential acquisitions.</li>
<li>Attend all audit requirements and strive to have a null /low-risk audit rating and ensure that all the branch operations are by the established Bank’s policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk and report any deviation to the management.</li>
<li>To maintain a low-risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow and regular review of daily MIS reports, checking notes, denominations &amp; security items to ensure accurate delivery of cash to customers.</li>
<li>Monitor customer complaints and mystery shopping results continuously and recommend necessary measures and initiatives to improve the score and ensure high customer satisfaction.</li>
<li>To ensure a high level of safety &amp; security measures are in place at the Branch.</li>
<li>To lead any branch projects (Service Quality Programs, Process changes, sales, etc.) and support the launch of new products and services as per the business plan.</li>
<li>To maintain an accurate archives file for all branch transaction records, vouchers, and stationary reports.</li>
<li>Follow up on various cases with all the concerned stakeholders such as customers, and internal Bank departments to ensure 100% closing mandates.</li>
</ul>
Job Specification:
<ul>
<li>Bachelor’s degree in Business Management or related field from a recognized university. A Master’s degree will be an advantage.</li>
<li>Minimum of four (4) Years in the same or similar role.</li>
<li>Accounting &amp; Financial capability</li>
<li>Possession of Analytical Thinking skills.</li>
<li>Competencies on Coaching and Mentoring.</li>
<li>Good Communication Skills.</li>
<li>Sharia Foundations &amp; principles of Islamic finance.</li>
</ul>
<h2 style="text-align:left;">Method of Application</h2>

To apply, please send your CV and cover letter to careers@dibkenya.co.ke by Friday 28th October 2022, Quoting the Role as the Subject of the email application.&nbsp;

Branch Manager

Key Responsibilities
<ul>
<li>Deliver the revenue and balance sheet targets assigned by identifying and maintaining target customers/ customer segments within area of reach.</li>
<li>Manage the profitability of product portfolios and customers as well as improve the profitability through increased fee income generation.</li>
<li>Ensure the overall credit quality of the asset book within acceptable limits.</li>
<li>Review the overall portfolio in a timely manner and recommend appropriate credit facilities in line with the bank’s credit policy to maximize earnings while containing risks to an acceptable level.</li>
<li>Obtain audited financial statements, analyze, and recommend credit proposals of potential borrowers to the approving authority to meet financial objectives.</li>
<li>Maintain complete control aspects i.e., documentation, periodical customer visits / call reports, expires on monthly manner in order to monitor the assigned portfolio effectively and to ensure all statutory and controls for the business processes.</li>
<li>Manage assigned relationships to ensure satisfactory account conduct and early ratification of various credit related issues.</li>
<li>Undergo an annual review process on the assigned portfolio to maintain strict credit discipline.</li>
<li>Identify the segment target market to broad – base the portfolio and pursue growth opportunities towards on boarding of the new clients.</li>
<li>Ensure high performance culture and delivery of professional and quality customer service.</li>
<li>Monitor customer complaints, approaching complainant personally where required to ensure prompt resolution.</li>
<li>Ensure timely &amp; accurate submission of regular &amp; ad hoc management reports.</li>
<li>Ensuring all portfolio monitoring/management processes &amp; measures are undertaken regularly and on an on-going basis and all credit files are properly maintained with a view to achieving good audit rating.</li>
</ul>
Job Specification:
<ul>
<li>Minimum Bachelor’s Degree from a recognized university.</li>
<li>Minimum five (5) years’ experience in banking, with at least 2 years in managing SMEs portfolios.</li>
<li>Should have a good credit knowledge and marketing skills.</li>
<li>Possession of relevant Product Knowledge.</li>
<li>Knowledge of banking practice and theory and bank’s credit policy and operating systems.</li>
<li>Compliance and Regulatory requirements knowledge for each of the products.</li>
</ul>
<h2 style="text-align:left;">Method of Application</h2>

To apply, please send your CV and cover letter to careers@dibkenya.co.ke by Friday 28th October 2022, Quoting the Role as the Subject of the email application. &nbsp;

Relationship Manager – Business Banking

Key Responsibilities
<ul>
<li>To conceive, lead, manage, plan, coordinate and facilitate implementation of multiple initiatives related to enhancement of the Banks information systems and processes.</li>
<li>To apply project management knowledge, technical &amp; interpersonal skills and project management tools and techniques to meet the project requirements.</li>
<li>To manage the overall IT Projects and the activities therein while ensuring that resources are available and channeled to produce the planned deliverables on time and within the approved budget.</li>
<li>To communicate regularly with the reporting Manager regarding status of current project initiatives and/or on the tasks assigned.</li>
<li>To provide input to the Project Sponsor and Management on matters related to the Projects.</li>
<li>To prepare, provide and maintain management reports as required by management.</li>
<li>To provide adequate support, guidance &amp; motivation to his team members.</li>
<li>The project Manager will be responsible for the proper handover to the respective unit on the successful completion of the projects.</li>
</ul>
Job Specification:
<ul>
<li>Minimum bachelor’s degree in IT / Business from a recognized university.</li>
<li>At least five (5) years’ experience in handling IT projects.</li>
<li>Must have hands on experience in implementing banking applications.</li>
<li>Possession of professional course in Project Management and ITIL foundation will be an added advantage.</li>
<li>Good knowledge of process flow.</li>
<li>Certification in project management.</li>
</ul>
<h2 style="text-align:left;">Method of Application</h2>

To apply, please send your CV and cover letter to careers@dibkenya.co.ke by Friday 28th October 2022, Quoting the Role as the Subject of the email application. &nbsp;

Project Leader (Information Technology)

Key Responsibilities
<ul>
<li>To achieve the set sales targets monthly.</li>
<li>To achieve the set sales targets on a monthly basis.</li>
<li>To promote outdoor sales by visiting and exploiting new market opportunities.</li>
<li>To proactively call on showrooms and customers and promptly respond to calls from them in order to negotiate and finalize business deals within the targeted turnaround time and to ensure high customer satisfaction.</li>
<li>To analyze documents submitted by the customers and prepare credit proposals for submission to appropriate approval authorities based on Shariah.</li>
<li>To ensure portfolio quality by exercising sound credit judgment and by complying with credit and product parameters to complete all formalities and documentation in line with SOP manuals and Shariah principles.</li>
<li>To prepare regular Sales reports and obtain &amp; provide market, customer, and competitor information and feedback to management to facilitate decision making.</li>
<li>To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products.</li>
<li>To ensure a high level of portfolio credit quality is maintained across the sales activities.</li>
</ul>
All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the Line Manager.
Education:
<ul>
<li>Bachelor’s degree</li>
</ul>
Training/Skills
<ol>
<li>Banking Knowledge,</li>
<li>Computer Skills,</li>
<li>Functional Policies and Procedures,</li>
<li>Knowledge &amp; Skills,</li>
<li>Relevant Product Knowledge,</li>
<li>Foundations &amp; principles of Islamic finance.</li>
</ol>
Work Experience :
<ul>
<li>Minimum 2-3 years experience in Sales Function preferably in reputed banks &amp; Financial institution.</li>
</ul>
Competencies:
<ol>
<li>Selling Skills,</li>
<li>Customer Focus,</li>
<li>Communication Skills,</li>
<li>Foundations &amp; principles of Islamic finance,</li>
</ol>
<h2>Method of Application</h2>
To apply, send your CV and cover letter to careers@dibkenya.co.ke  by Friday, 04th February 2022, Quoting Ref. No. COP/PR-BO/004/22  as the Subject of the email application

Sales Officer (Nairobi)

Key Responsibilities
Business Growth
<ul>
<li>Ensure the achievement of targets assigned by the Branch Manager by conducting phone calls, cross-selling, and referrals.</li>
<li>Migrate customer transactions from the branches to low-cost electronic channels to ensure reduced cost for branch operations.</li>
</ul>
Customer Service
<ul>
<li>Provide customers with competent, timely, and error-free services in the area of account opening and account management (Assets &amp; Liability products, After sales…etc)  to ensure high levels of service and customer satisfaction.</li>
<li>Consistently meet and exceed service standards set for customer services.</li>
<li>Guide customers regarding the right product to meet their needs and promote &amp; cross-sell other Dubai Islamic Bank products &amp; services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.</li>
</ul>
Service Quality &amp; Business Operations Control
<ul>
<li>Adherence to all established Bank’s policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk.</li>
<li>Compiles various MIS reports and report any discrepancies to the immediate supervisor to ensure accurate service delivery to customers.</li>
</ul>
Internal Process
<ul>
<li>To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.</li>
<li>To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).</li>
<li>Follow up on various cases with all the concerned stakeholders such as customers, internal Bank departments in order to ensure 100% closing mandates.</li>
<li>Responsible for custodianship of securities as assigned by the Branch Manager</li>
</ul>
Training &amp; Development
<ul>
<li>Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.</li>
<li>Maintain effective relationships with supervisors and peers and provide support whenever it is required.</li>
</ul>
All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
Education:
<ul>
<li>Minimum Bachelor's Degree.</li>
</ul>
Training/Skills
<ul>
<li>Commercial Market knowledge</li>
<li>Relevant Product Knowledge</li>
<li>Computer skills</li>
</ul>
Work Experience :
<ul>
<li>Minimum 3 years’ Experience.</li>
</ul>
Competencies:
<ul>
<li>Communication Skills</li>
<li>Liaison Skills</li>
<li>Selling Skills</li>
<li>Team Orientation</li>
<li>Banking services (types and Sharia provisions)</li>
<li>Shariah, Foundations &amp; principles of Islamic finance.</li>
</ul>
<h2>Method of Application</h2>
To apply, send your CV and cover letter to careers@dibkenya.co.ke  by Friday, 04th February 2022, Quoting Ref. No. COP/PR-BO/004/22  as the Subject of the email application.