Glee Hotel

Job Summary
The ideal candidate will oversee the overall operations of all bars and have duties such as recruiting and training staff, maintaining stocks, storing drinks properly, enforcing health standards and resolving customer complaints.
Key Requirements:
<ul>
<li> To ensure that guests receive quality service by providing clear and understandable work direction for wait staff.</li>
<li> Customer oriented approach.</li>
<li> Excellent communication, interpersonal and leadership skills.</li>
<li> Critical thinker and problem-solving skills.</li>
<li> Team player.</li>
<li> Good organizational and time-management skills.</li>
<li> To supervise effectiveness of workflow, sequence of service during meal periods and provides constant hands-on support.</li>
<li> To conduct the pre-service shift briefing</li>
<li> To communicate new or amended procedures to relevant department/colleagues in a timely manner, ensuring they have been understood when instructed by Management.</li>
<li> Have great verbal and written communication skills.</li>
<li> Have a good understanding of inventory management systems.</li>
<li> Proven food and beverage management experience.</li>
<li> Working knowledge of various computer software programs (MS Office, restaurant management software, POS)</li>
<li> Ability to spot and resolve problems efficiently.</li>
<li> Mastery in delegating multiple tasks.</li>
</ul>
Job Overview 
Minimum Qualifications
<ul>
<li>Minimum education: Diploma / Certificate / Hospitality operations</li>
<li> Experience in Bars operations will be an added advantage.</li>
</ul>
Minimum experience:
<ul>
<li> Previous roles in Restaurants, Bars and Banqueting (hospitality- 5 or 4 star)</li>
<li> Computer literate in Microsoft Window applications and or relevant computer applications required.</li>
<li> Working knowledge of hotel system micros, Material Control. Fidelio, micros analytics and reporting</li>
</ul>
Language skills:
<ul>
<li>Very good command of written and spoken English, excellent listening skills, intelligence and Body Language</li>
</ul>
Required certificates:
<ul>
<li>Relevant F&amp;B Certificate from a recognized institution or Equivalent</li>
</ul>

Beverage Manager

Job Summary
<ul>
<li>Reporting to the Director of Sales and Marketing, the Sales Coordinator is responsible to support and assist the DOSM and Sales team members to achieve their set objectives and in their daily functions as well as to ensure the efficient functioning of the sales office.</li>
<li>The Sales Coordinator provides the highest quality of service by ensuring that coordination, administration, communication, procurement and guest service function of the sales department is carried out in a professional, discreet, exact and prompt manner in accordance with company policies</li>
<li>The function should focus on supporting business expansion, growth, and the necessary cultural evolution to support the business goals and objectives. The Sales Coordinator should be supportive, proactive, analytical and entrepreneurial;</li>
<li>creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results.</li>
<li>The Sales Coordinator acts as a brand ambassador for the hotel, reflecting the company culture and values. All work is carried out in accordance with company policies, procedures and service concepts according to local requirements and regulations.</li>
</ul>
Key Requirements:
<ul>
<li> An open, positive and communicative personality</li>
<li> Personal integrity, with the ability to work in an environment that demands excellence, time and energy</li>
<li> Commitment to exceptional guest service with a passion for the hospitality industry</li>
<li> Ability and skills to provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.</li>
<li> Should be highly organized and set up effective tracking reports for sales team members</li>
<li> Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.</li>
<li> Assists colleagues to perform similar or related jobs when necessary.</li>
<li> Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.</li>
<li> Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.</li>
<li> Continuously seeks to improve the department’s efficient operation, and knowledge of own job function.</li>
<li> Excellent report writing and guest communication ( both written and oral) skills</li>
<li> Demonstrated ability to manage multiple complex processes under pressure is essential</li>
<li> Must have an eye for detail and be logical</li>
<li> Ability to proactively plan and manage the communication and activities between sales team and other departments</li>
</ul>
Job Overview 
Minimum Qualifications
<ul>
<li>Minimum education:  Degree / Diploma in Business Management</li>
</ul>
Minimum experience:
<ul>
<li> revious sales or administrative experience in a busy sales &amp; marketing department (hospitality- 5 or 4 star)</li>
<li>  Computer literate in Microsoft Window applications and or relevant computer applications required</li>
<li> Working knowledge of hotel system ( including the property management system)</li>
</ul>
Language skills:
<ul>
<li>Very good command of written and spoken English, an active listener with high emotional intelligence to beable to discern and resolve issues or give consult where applicable</li>
</ul>
Required certificates: 
<ul>
<li>Relevant post-graduate continuous development programs in area of expertise</li>
</ul>

Sales Coordinator

Job Summary
Receives, Seats guests and manages the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Performs opening and closing duties, as needed.
Key Requirements:
<ul>
<li> Previous work experience as a Host/Hostess or Waiter/Waitress.</li>
<li> Clear Understanding of restaurant etiquette.</li>
<li> Knowledgeable in health and safety regulations.</li>
<li> Good command and experience in managing reservations.</li>
<li> Ability to Demonstrate customer-service skills and team player</li>
<li> Smart communication skills (via phone and in-person)</li>
</ul>
Minimum Qualifications 
Minimum education:
<ul>
<li>Diploma / Certificate in Food and Beverage Sales and services</li>
</ul>
Job Overview
Minimum experience:
<ul>
<li> Computer literate in Microsoft Window applications and or relevant computer applications required.</li>
<li> Working knowledge of hotel system micros and Material Control.</li>
</ul>
Language skills: 
<ul>
<li>Very good command of written and spoken English, an active listener with high emotional intelligence and Body Language</li>
</ul>
Required certificates:
<ul>
<li>Relevant F&amp;B Certificate from a recognized institution or Equivalent </li>
</ul>

Restaurant Hostess

Job Summary
<ul>
<li>The Learning and Development (L&amp;D) Manager is responsible for supporting the growth and development of our employees. This role plays a crucial role in helping employees enhance their skills and knowledge.</li>
<li>The L&amp;D Manager provides training and development opportunities, that contribute to Glee Hotel’s success and ensures that our employees are equipped with the necessary skills to excel in their roles. The job incumbent develops and implements learning strategies, designs, delivers and manages training programs, assesses development needs, and tracks learning effectiveness to ensure continuous development of employees’ skills and knowledge within Glee Hotel. The Learning &amp; Development Manager collaborates with employees and managers to support career growth and manage budgets and external vendor relationships (such as E Learning platform providers).</li>
<li>Glee Hotel focusses on fostering a culture of continuous learning and professional growth for all team members.</li>
<li>The Learning &amp; Development Manager will be responsible for the strategic initiatives of Talent tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, hands on methodical and people focused ; creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with Glee Hotel policies, standard operating procedures and service concepts.</li>
</ul>
Competencies &amp; Skills
<ul>
<li> Proven experience in a Learning &amp; Development management position</li>
<li> Proven knowledge of implementing &amp; Onboarding E Learning Platforms</li>
<li> Strong problem-solving capabilities with the ability to adapt to changing environments</li>
<li> Excellent leadership skills with a hands-on approach and lead-by-example work style</li>
<li> Commitment to exceptional guest service with a passion for the hospitality industry</li>
<li> Ability to find creative solutions, offering advice and recommendations</li>
<li> Personal integrity, with the ability to work in an environment that demands excellence, time and energy</li>
<li> Strong communication and listening skills, excellent speaking, reading and writing skills</li>
<li> Outstanding analytical and strategic skills improving the business from a financial perspective</li>
<li> Excellent ability to work collaboratively across functions and cultures in a global environment</li>
<li> Skilled with Microsoft Office software</li>
<li> Good IT skills</li>
<li> An open, positive and communicative personality</li>
<li> Pro-active with a hands-on approach</li>
<li> Passion for the hospitality industry</li>
<li> Ability to handle multiple challenging priorities and assignments</li>
<li> Excellent communication and negotiation skills; sharp business acumen</li>
<li> Ability to build rapport with employees and vendors</li>
</ul>
Minimum Qualifications
<ul>
<li>Minimum education:BSc/BA in Business. Organizational Psychology or a related field, qualifications in Learning &amp; Development</li>
<li>Minimum experience: 4+ years of relevant experience in Learning &amp; Development management preferably in a hotel environment</li>
<li> Proven experience as an L&amp;D Manager, Training Manager or similar</li>
<li> Current knowledge of effective learning and development methods</li>
<li> Experience in project management and budgeting</li>
<li> Proficient in MS Office and Learning Management Systems (LMS)</li>
<li> Outstanding ability to interact and communicate with all stakeholders</li>
<li> Outstanding ability to diagnose and resolve problems swiftly</li>
</ul>
Language skills:
<ul>
<li>Very good command of written and spoken English</li>
</ul>
Required certificates:
<ul>
<li>Train the Trainer certification, Professional certification (e.g. CPLP- Certified Professional in Learning and Performance or Certified Professional in Training Management) is an added advantage</li>
</ul>

Learning & Development (L&D) Manager

Job Summary
<ul>
<li>The Sales Account Manager is responsible for ensuring that revenue goals are achieved or exceeded by soliciting, developing, promoting and selling to individual and group sales. In essence, the Sales Account Manager will drive, manage and maintain robust positive relations with all key accounts and business partners of the Glee Hotel, so as to meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the Hotel’s revenues and profits across all revenue streams. At Glee we are a people centric community focused on building and maintaining lasting relationships through our exemplary authentic service in a 5 star luxury environment. Glee Hotel also aims to take customer centricity &amp; employee satisfaction to a new level in the industry.</li>
<li>The Sales Account Manager is responsible for managing assigned accounts, source for new accounts and source for business as well as following up to the materialization of all business on books. The Sales Account Manager’s mandate is to ensure that the revenue budgets are met. He/she is expected to support and work closely with the sales and marketing team to ensure that the company reaches its goals as defined in the budget plan</li>
<li>The function should be supportive, proactive, analytical and entrepreneurial; creating memorable experiences for our guests and fostering an empowered environment for the team. They should be able to work closely with all key business partners in order to achieve quality results.</li>
<li>The Sales Account Manager acts as a brand ambassador for the hotel, reflecting the company culture and values. All work is carried out in accordance with company policies, procedures and service concepts according to local requirements and regulations.</li>
</ul>
Key Requirements:
<ul>
<li> Personal integrity, with the ability to work in an environment that demands excellence, time and energy</li>
<li> Commitment to exceptional guest service with a passion for the hospitality industry</li>
<li> Possess high-level negotiation and interpersonal skills</li>
<li> Excellent time management with attention to deadlines</li>
<li> Must be a proactive thinker and planner</li>
<li> Engages in industry sales related activities and is aware of market trends both locally and internationally</li>
<li> Strong problem-solving capabilities with the ability to adapt to changing environments</li>
<li> Ability to find creative solutions, offering advice and recommendations</li>
<li> Outstanding analytical and strategic skills improving the business from a financial perspective</li>
<li> Excellent ability to work collaboratively across functions and cultures in a multicultural environment</li>
<li> An open, positive and communicative personality</li>
<li> Ability to handle multiple challenging priorities and assignments</li>
</ul>
Job Overview 
Minimum Qualifications
<ul>
<li>Minimum education: Bachelor’s Degree in Hospitality Management /Business management/ Sales or its equivalent,</li>
</ul>
 Minimum experience:
<ul>
<li> Proven experience 5+ years experience in a similar position, ideally within a luxury 5 star hotel environment</li>
<li> Must demonstrate a proven track record in this field</li>
<li> Experience working with IT systems on various platforms</li>
<li> Possess high-level negotiation and interpersonal skills</li>
<li> Must have an understanding RFP and contract negotiation processes.</li>
</ul>
Language skills:
<ul>
<li>Very good command of written and spoken English, an active listener with high emotional intelligence to beable to discern and resolve issues or give consult where applicable</li>
</ul>
Required certificates:
<ul>
<li>Relevant post-graduate continuous development programs in sales </li>
</ul>

Sales Account Manager

Job Summary
Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.
Key Requirements:
<ul>
<li> Excellent customer service skills.</li>
<li> The ability to work well with others.</li>
<li> The ability to accept criticism and work well under pressure.</li>
<li> Very attentive to details.</li>
<li> Excellent verbal communication skills.</li>
<li> A desire to help people.</li>
<li> Active listening skills.</li>
<li> Endurance to walk and stand for long hours.</li>
<li> Sharp and good memory</li>
<li> Ability to remain calm and professional with difficult customers.</li>
<li> Excellent interpersonal skills.</li>
</ul>
Minimum education:
<ul>
<li>Diploma / Certificate in Food and Beverage Sales and services</li>
</ul>
Job Overview
Minimum experience:
<ul>
<li> Computer literate in Microsoft Window applications and or relevant computer applications required.</li>
<li> Working knowledge of hotel system micros and Material Control.</li>
</ul>
Language skills:
<ul>
<li>Very good command of written and spoken English, an active listener with high emotional intelligence and Body Language</li>
</ul>
Required certificates:
<ul>
<li>Relevant F&amp;B Certificate from a recognized institution or Equivalent </li>
</ul>

Food & Beverage Service Waiters/Waitress

Job Summary
<ul>
<li>The Digital Marketing Specialist is responsible for all aspects of the hotel’s overall digital marketing strategy. In charge of managing and developing the digital marketing ecosystem of the Glee Hotel in order to achieve the communication strategy set up by the Business Development team (awareness, active consideration, lead to sale, retention and advocacy on both local and international markets). Responsible for creating &amp; managing all aspects of digital strategy and scheduling (owned media, paid medias)</li>
<li>He/she is expected to run the day-to-day management of digital marketing projects and ensure that the success metrics are set &amp; measured periodically to give direction/guidance. Digital Marketing Specialist in collaboration with the Director of Sales &amp;</li>
<li>Marketing and the Marketing Manager shall build, drive and manage brand communications,social media campaigns, content calendars, maintain the hotel's content, among many other tasks whilst supporting the other stakeholders in ensuring the brand strategy is achieved.</li>
<li>The function should focus on supporting business expansion, growth, and the necessary cultural evolution to support the business goals and objectives. The Digital Marketing Specialist should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results.</li>
<li>The Digital Marketing Manager acts as a brand ambassador for the hotel, reflecting the company culture and values. All work is carried out in accordance with company policies, procedures and service concepts according to local requirements and regulations.</li>
</ul>
Key Requirements:
<ul>
<li> Personal integrity, with the ability to work in an environment that demands excellence, time and energy</li>
<li> Commitment to exceptional guest service with a passion for the hospitality industry</li>
<li> Proven ability to see things differently with creative flair,  working in an inspiring, experiential, luxe/luxurious and fast-paced environment.</li>
<li> Ability to have and maintain effective relationship skills and the ability to build excellent relationships with stakeholders &amp; colleagues.</li>
<li> Excellent Microsoft Word/Excel/PowerPoint/Outlook skills, with competent use of other relevant applications. Photoshop, video editors, music purchase, Adobe Photoshop, Canva</li>
<li> Proven ability of successful creation of briefs for social media content</li>
<li> Creating story telling with existing content or imagining new opportunities of impactful content is our motto</li>
<li> Know how to speak to various communities: from corporate guests to leisure guests, but also key stakeholders and partners</li>
<li> Must have an overview of all relevant social media on local as well as international markets</li>
<li> Proven ability to successfully collaborate with a wide range of internal and external stakeholders – from junior to senior executive positions</li>
<li> In-depth understanding of social media platforms and have the ability to analyze their performance</li>
<li> Data and result oriented:</li>
<li> Must have an appetence for data and the reach of KPIs and engagement/conversion objectives</li>
</ul>
Job Overview 
Minimum Qualifications
<ul>
<li>Minimum education:  Degree in Marketing and Communications</li>
</ul>
 Minimum experience:
<ul>
<li> Proven experience 5+ years experience in a similar position, ideally within a luxury 5 star hotel environment</li>
<li> Must demonstrate a proven track record in this field</li>
<li> Experience working with IT systems on various platforms</li>
<li> Possess high-level negotiation and interpersonal skills</li>
<li> Must have an understanding of creation and managing budget for all digital marketing initiatives</li>
</ul>
Language skills: Very good command of written and spoken English, an active listener with high emotional intelligence to beable to discern and resolve issues or give consult where applicable 
Required certificates: Relevant post-graduate continuous development programs in area of expertise