International Organization for Migration (IOM)

<h2>Background and purpose</h2>The ILO's M4I programme is supporting the development of inclusive labour market systems for refugees and vulnerable host communities in Kenya. In Kenya, M4I mainly targets the beauty and construction sectors within urban labour markets, including Nairobi, Mombasa, and Nakuru. Many urban refugees and other vulnerable workers are already active in the beauty and construction sectors, but often remain trapped in informal, low-income markets due to legal, social and geographic barriers.M4I aims to create commercially viable pathways for labour market participation through collaboration with digital labour platforms, private sector, sector associations, BDS providers, and refugee-serving organisations.M4I aims to go beyond traditional direct-delivery livelihoods approaches by enhancing inclusive market systems and creating commercially viable labourmarket pathways. The adaptation of the IYB is part of a larger effort to improve workforce readiness, service quality, entrepreneurship skills, and sustainable participation within evolving urban labour markets.The ILO’s SIYB programme is one of the world’s largest entrepreneurship and business management training initiatives globally. The Improve Your Business (IYB) component helps both existing and aspiring entrepreneurs strengthen practical business management systems through modular, participatory learning. The M4I intends to utilise and adapt the IYB to support refugees and vulnerable host community engaged in beauty and personal care services, construction and artisan work, platform-based labour markets, self-employment and other urban income-generation pathways linked to programme-supported market actors.Recognising the operational realities of platform economies and urban service markets, the programme requires context-specific adaptation of the IYB methodology to align with digital labour platform requirements and onboarding systems, customer trust and quality standards, opportunities to extend social protection, labour market integration, specific realities facing the target group.It aims to engage an ILO-certified SIYB Master Trainer to assist with the adaptation and phased implementation of IYB-based entrepreneurship training system under the M4I, involving implementing a full ToT cycle of IYB with selected partners.<h2>Scope of work</h2>The assignment is to support the adaptation, contextualisation, and phased rollout of ILO IYB-based entrepreneurship and business management training, tailored to the operational realities of platform-based labour markets, urban service sectors, and inclusive labour market integration pathways for refugees and vulnerable host communities.The assignment is expected to implement the IYB programme that can subsequently be delivered through selected AIMS ecosystem partners, implementing organisations and service providers over the programme implementation period. The assignment is expected to be implemented through three interrelated workstreams aligned with the AIMS operational framework and budget structure:<ul><li>Development of context-specific IYB Systems</li><li>Organization and delivery of a training of trainers’ workshop</li><li>Early Roll-Out Support, Technical Oversight and Quality Assurance</li></ul><h2>Detailed tasks</h2>1: Development of context-specific IYB<ul><li>Review the programme design, target sectors and approach</li><li>Engage with relevant actors, digital platforms and partners to better understand onboarding requirements, workforce quality expectations, customer service standards, market demand realities, operational realities</li><li> within target sectors, and practical implementation considerations under the programme</li><li>Engage with ILO Experts on Social Protection to understand relevant social protection frameworks and policies in Kenya and ensure integration of relevant information in SIYB trainings</li><li>Align IYB modules and training content with needs of relevant market actors, for example by focusing on particularly relevant IYB modules and/or developing additional facilitator guidance notes to ensure relevant information and content, including on social protection, can be integrated in IYB trainings.</li><li>An adaptation of the IYB entrepreneur-level manuals is not foreseen, but additional add-ons, leaflets and brochures may be developed</li></ul><h3>2: ToT and partner development</h3><ul><li>Provide guidance on selection of trainer candidates from partner</li><li> organizations, and advice on cohort structuring, delivery sequencing and posttraining</li><li> follow-up systems</li><li>Design and deliver a ToT workshop for a minimum of 20 trainer candidates of</li><li> selected partner organisations</li><li>Support the development of practical implementation and coordination</li><li> systems for future delivery</li><li>The ToT process is expected to create a pool of trained partner facilitators who will</li><li> subsequently support implementation under the M4I programme and beyond.</li></ul><h3>3: Roll-out, technical oversight and quality assurance</h3><ul><li>Provide technical oversight and quality assurance during the training roll-out of candidate Trainers to entrepreneurs and certification phase</li><li>Support refinement of training approaches and delivery models based on operational feedback and learning</li><li>Participate in selected monitoring, review and learning engagements</li><li>Contribute to documentation of emerging lessons and implementation insights</li></ul><h2>Expected deliverables</h2>The service provider will be expected to deliver the following:Deliverable 1: Inception report and assignment workplanIndicative Timeline: Within 2 weeks of contract commencementDeliverable 2: Output for Workstream 1: Adaptation Short report on contextualization and needed adaptions of IYB content, together with:<ul><li>Adapted training content and implementation framework</li><li>All developed facilitator guidance materials</li><li>Full ToT curriculum and delivery plan Indicative Timeline: 6 weeks after signature</li></ul>Deliverable 3: Output for Workstream 2: ToT workshop Full training results report after delivery of full ToT workshop for at least 20 trainer candidatesIndicative Timeline: 12 weeks after signatureDeliverable 4: Output for Workstream 3: Roll-out support and technical oversight Final report with details on training roll-out, certification, lessons learnt and implementation recommendationsIndicative Timeline: 36 weeks after signature at the latest<h2>Reporting arrangements</h2>The service provider will work under the overall coordination of the National Project Coordinator of the ILO M4I programme in Kenya and the Global M4I Programme team. The assignment will require close collaboration with participating digital labour platforms and market actors, selected implementing partners and service providers, refugee-serving organisations, training institutions, and other relevant ecosystem stakeholders engaged under the programme. The ILO will facilitate strategic coordination and provide relevant programme documentation and technical guidance required for implementation.<h2>Indicators for evaluation of outputs</h2>Indicators for evaluation of outputs are primarily the timing, achievement of goals, and quality of work. The deliverables are expected within the above stated timeframes. Quality expectations include practical applicability, contextual relevance to refugees and vulnerable host communities, alignment with platform quality standards and urban service-sector realities, and responsiveness to implementation feedback and learning.<h2>Payment terms</h2>The daily fee shall be established within the fee range corresponding to the complexity of assignment and the external collaborator’s country of residence, as per the ILO Daily Fee Range Table. Payment schedule will be as follows:<ul><li>1st payment to be processed upon the delivery of deliverable 1 to the satisfaction of the ILO</li><li>2nd payment to be processed upon the delivery of deliverable 2 to the satisfaction of the ILO</li><li>3rd and final payment to be processed upon the delivery of deliverable 3 and 4 to the satisfaction of the ILO</li></ul><h2> </h2>

Individual Consultant for development and roll-out support of ILO Improve Your Business

<h2>Job Description</h2>IntroductionEstablished in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration.Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.For the purpose of this vacancy, the following are considered first-tier candidates:<ol><li>Internal candidates</li><li>Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories:</li></ol>Bahamas, Barbados, Cabo Verde, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Trinidad and Tobago, Tuvalu, VanuatuSecond tier candidates include:All external candidates, except candidates from non-represented member states of IOM.Organizational Context and ScopeThe Office of the Ombudsperson (OOM) serves as an independent function to address employment-related problems of staff members. It operates in accordance with the standards of practice and code of ethics of the International Ombudsman Association: “independence, neutrality, and impartiality, confidentiality, and informality.” The role of the Ombudsperson is to mediate in conflicts of any nature related to conditions of employment, administration of benefits, managerial practices, as well as professional and staff relations matters. As a dispute resolution practitioner, the Ombudsperson provides assistance in the informal resolution of conflicts and other issues and monitors trends and emerging issues. The Ombudsperson office acts as an Alternative Dispute Resolution (ADR) resource for staff members who may also wish assistance with respectful workplace environment issues. The purpose of the Ombudsperson function is to be a mechanism that helps IOM staff to be treated fairly, advocating civility and mutual respect as the most appropriate avenue to successful problem-solving, preventing conflict from escalating and improving staff productivity and morale.Under the direct supervision of the Deputy Ombudsperson, the Conflict Resolution Officer will provide technical support to the Ombudsperson programme; in particular, in a specific region, including but not limited to case management, research, preparation of statistics, reports and presentations.<h2>Responsibilities</h2><ol><li>Oversee case management and provide assistance to colleagues in the designated region (or as assigned) with the intake and follow-up of cases, including the compilation of statistics and the preparation of regular bi-monthly and annual reports. Utilize OOM’s internal and independent case management practices and system.</li><li>Research and identify systemic issues with a view to advising OOM leadership on possible preventive actions and contribute to overall feedback to be shared by OOM leadership, following OOM’s feedback practices.</li><li>Prepare reports on trends and activities by identifying patterns or problem areas in the Organization’s policies and practices and consult with supervisor on recommendations, revisions or improvements.</li><li>Research topics related to the Ombudsperson function such as staff regulations and rules, administrative instructions, policies, etc. In addition, prepare draft policies, administrative procedures, and other operational documents related to the Ombudsperson function.</li><li>Conduct outreach activities such as preparing and editing texts, brochures, articles, presentations, handbooks, speeches, talking points, and other documents as requested.</li><li>Implement training programmes in conflict prevention, dispute and conflict resolution, and other related topics aiming at creating a trusting environment in which conflict is minimized, and a respectful working environment is privileged. This includes organizing and supporting meetings and trainings to this effect. In addition, help organize meetings with other international organizations.</li><li>Provide substantive support to the work of the OOM on issues related to equity and fair treatment, e.g., gender issues, to prevent discrimination and harassment and ensure equal treatment and the equal participation of women and men in all areas of work.</li><li>Perform other duties as may be assigned.</li></ol><h2>Qualifications</h2>Required Qualifications and ExperienceEducation<ul><li>Master’s degree in Behavioural Sciences, Conflict Resolution, Law, Social Sciences, Human Resources, or a related field from an accredited academic institution with five years of relevant professional experience; or,</li><li>University degree in the above fields with seven years of relevant professional experience.</li><li>Ombuds Certification is desirable.</li></ul>Accredited Universities are those listed in the UNESCO World Higher Education Database.Experience<ul><li>Experience in professional conflict management practice, such as mediation, ombuds, conflict prevention and awareness in the workplace, working with people in conflict situations;</li><li>Experience in case management, from intake to closure;</li><li>Experience working in a multi-cultural setting and in regional contexts;</li><li>Experience in providing and explaining information about policies and rules, and about the context of a concern;</li><li>Experience building trust, doing outreach and providing feedback; and,</li><li>Experience helping staff to develop options, and then assisting them to evaluate the pros and cons of all the choices for the issues at hand.</li></ul>Skills<ul><li>Computer/software literate, preferably knowledgeable in Microsoft Office, Adobe Acrobat and Photoshop with experience in maintaining a website;</li><li>Knowledge of current and emerging practices in mediation and dispute resolution, particularly in the Ombudsperson function under IOA Standards of Practice;</li><li>Ability to keep matters strictly confidential and exercise good discretion in using information;</li><li>Has the skill for delivering respect by affirming the feelings of each person involved in a concern, while staying explicitly neutral on the facts of a case;</li><li>Willing to act with courage;</li><li>Capacity to respond as quickly as possible, endeavoring to build rapport;</li><li>Ability to master active listening;</li><li>Capacity for earning trust, reframing issues, enlightening the context, and facts and feelings that might have been overlooked;</li><li>Excellence in communication and a willingness to grow; and,</li><li>Ability to offer the option of referrals to other relevant units.</li></ul>LanguagesFor this position, fluency in English is required (oral and written).Working knowledge of another official UN languages (Arabic, Chinese, French, Russian, and Spanish) is an advantage.Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.Required CompetenciesIOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.Values - all IOM staff members must abide by and demonstrate these five values:<ul><li>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage: Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul>Core Competencies – behavioural indicators Level 2<ul><li>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul>NotesInternationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.Appointment will be subject to all clearances, including medical and security, as well as accreditation, and any residency or visa requirements. Vacancies close at 23:59 local time in Geneva, Switzerland on the respective closing date. No late applications will be accepted.IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.IOM conducts reference checks and background verification, including through system-wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.IOM does not charge any fees at any stage of the recruitment process—whether for application, interview, processing, training, or otherwise—and does not request any information related to bank accounts.IOM only accepts duly completed applications submitted through the IOM WAVE system (for internal candidates, link here ). The online tool also allows candidates to track the status of their application. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.

Conflict Resolution Officer (P)

<h2>Job Description</h2>Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Programme coordinator (Migration Management), and in collaboration with relevant units at Headquarters (HQ) and the Administrative Centres, the National Programme Officer – Protection and Gender will be responsible and accountable for supporting the coordination and implementation of the migrant protection and gender mainstreaming programme portfolio of the IOM Kenya Mission.<h2>Responsibilities</h2>1. Assist in the coordination and monitoring of the operational, administrative and financial aspects of the migrant protection programme portfolio in accordance with IOM policies and practices as well as donor requirements.2. Keep the supervisor informed on the status of migrant protection and gender programme portfolio implementation; identify gaps and suggest actions to improve implementation. 3. Participate in the development and adjustment of work plans, project budgets, Monitoring and Evaluation (M&amp;E) tools and standard operating procedures (SOPs), including those supporting gender mainstreaming. 4. Coordinate the collection, verification and analysis of data and background information; update information management systems and social media platforms on activities related to the migrant protection and gender programme portfolio, including project awareness and visibility, summaries, press releases and other relevant materials.5. Coordinate timely preparation and dissemination of migrant protection programme portfolio reports in accordance with IOM procedures and donor requirements. 6. Liaise and coordinate with donors, partners, United Nations (UN) agencies, local authorities, stakeholders and government counterparts. 7. Contribute to the planning, development, organization and delivery of capacity building activities targeting IOM staff, government and civil society partners, implementing partners and communities. 8. Attend relevant conferences, workshops, working groups, interagency coordination meetings, and other forums.9. Participate in the preparation of project proposals and a diverse range of communication products, concept notes and other planning documents.10. Supervise the assigned staff member and provide training and technical guidance to relevant staff supporting the migrant protection and gender portfolio.11. Undertake duty travel relating to project implementation, monitoring visits, project assessments, liaison with counterparts, etc. 12. Perform such other relevant duties as may be assigned.<h2>Qualifications</h2>Required Qualifications and ExperienceEducation<ul><li>Master’s degree in Political Science, Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field from an accredited academic institution; or,</li><li>Bachelor’s degree in the above fields with two years of relevant professional experience.</li></ul>Experience<ul><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations;</li><li>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,</li><li>Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.</li></ul>Skills<ul><li>Knowledge of migrant protection and gender mainstreaming;</li><li>Knowledge of M&amp;E tools and methodologies;</li><li>Knowledge of donor programming and reporting requirements;</li><li>Strong writing and analytical skills;</li><li>Strong stakeholder coordination and partnership-building skills; and,</li><li>Proficiency in Microsoft Office applications and information management systems.</li></ul>LanguagesAll IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).For this position, for this position, fluency in English and Swahili is required (oral and written).Required CompetenciesIOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.Values - all IOM staff members must abide by and demonstrate these five values:<ul><li>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage: Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul>Core Competencies – behavioural indicators Level 2<ul><li>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul>Managerial Competencies – behavioural indicators Level 2, if with direct reports<ul><li>Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.</li><li>Humility: Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>NotesPlease refer to this link for guidance on IOM Job Category.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application.No late applications will be accepted. Only shortlisted candidates will be contacted.For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

National Programme Officer – Protection and Gender

IntroductionEstablished in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration Project Context and ScopeThe Better Regional Migration Management (BRMM) programme, funded by the Foreign, Commonwealth and Development Office (FCDO) of the Government of the United Kingdom, Better Regional Migration Management (BRMM) Programme, aims to advance safe, orderly, and regular labour migration across the East and Horn of Africa (EHoA). It seeks to do so by strengthening skills-to-employment systems, promoting fair and ethical recruitment in line with international labour standards, and enhancing the protection of migrant workers throughout the migration cycle.Youth in Kenya continue to seek migration opportunities amid limited access to reliable, timely, and verified information on safe and regular pathways. Existing support points—such as hotlines, migrant resource centers, and digital platforms—are underutilized or constrained by fragmented referral systems, weak feedback mechanisms, and inconsistent case management procedures.To address these gaps, this consultancy will strengthen the availability and quality of migration information and services at points where young people already seek support, by enhancing hotline systems, feedback loops, and coordinated referral pathways.The consultancy will support the strengthening access to safe and regular migration pathways for vulnerable youth by improving the effectiveness, responsiveness, and coordination of hotline, feedback, and referral systems. Organizational Department / Unit to which the Consultant is contributingThis assignment falls under the Labour Mobility Division at IOM Kenya, particularly under the (BRMM) Programme. Under the overall guidance of the Chief of Mission and direct supervision of the Head of Programme and Policy Development, and coordination with the National Programme Officer, the consultant will work closely with the Ministry of Labour and Social Protection, National Employment Authority (NEA), and any other relevant stakeholders involved.<h2>Responsibilities</h2>Tasks to be performed under this contractThe consultant will be responsible for:<ul><li>Developing the SOPs and response channels for the feedback mechanism</li><li>Organize workshop to Upgrade or refine distress forms and hotline forms to capture key information (case type, location, urgency, referral needs etc)</li><li>Develop SOP on Feedback and Case Closure Mechanisms</li><li>Capacity Building for Hotline and Case Management Staff</li><li>Establish regular coordination channels between hotline managers and referral partners to ensure timely responses</li><li>Capacity building of the officers at KLMRC, TVETs etc on labour migration policies, procedures, Ethical recruitment and rights-based counselling</li><li>Development and Dissemination of IEC Materials</li></ul><ol><li>Performance indicators for the evaluation of resultsInception Report outlining the consultancy approach, work plan within 2 weeks of the contract start.</li><li>Review existing hotline and distress reporting mechanisms (forms, digital tools, workflows) with recommendations</li><li>Comprehensive Mapping Report Map current referral pathways, response actors, and service gaps</li><li>Developed Standard Operating Procedures (SOPs) for: Case intake, triage, and prioritization; Referral and escalation processes; Feedback provision to beneficiaries; Case tracking and closure mechanisms (ensuring that the SOPs are aligned with safeguarding, data protection, and ethical standards)</li><li>Organizing and facilitation of multi-stakeholder workshop to refine existing distress and hotline forms</li><li>Capacity building of the KLMRC/NEA officers on Design and deliver training for hotline operators and case management staff on: SOP implementation; Case handling and documentation; Referral coordination and follow-up; Safeguarding and ethical communication</li><li>Develop protocols for information-sharing and timely response management between hotline teams and referral partners (e.g. government agencies, service providers, NGOs)</li><li>Final Consultancy Report summarizing findings, referral pathways, key recommendations, and an implementation roadmap for strengthening enhancing hotline systems, feedback loops, and coordinated referral pathways.</li></ol><h2>Qualifications</h2>Required Qualifications and ExperienceEducation<ul><li>Advanced degree in migration, development, social sciences, or related field.</li><li>Proven experience in migration programming, hotline systems, or case management/referral mechanisms.</li><li>Demonstrated expertise in SOP development and capacity building.</li><li>Strong understanding of safeguarding, data protection, and ethical service delivery.</li><li>Experience in Kenya or the East and Horn of Africa region is highly desirable.</li><li>Fluency in English and Swahili</li></ul>Experience<ul><li>S trong management capability and experience</li><li>Proven ability to establish and maintain strong working relations with relevant Government counterparts, international organizations, and private sector entities</li><li>Excellent communication and negotiation skills.</li><li>Excellent report writing skills</li><li>Excellent computer skills</li></ul>Skills<ul><li>Strong management capability and experience</li><li>Proven ability to establish and maintain strong working relations with relevant Government counterparts, international organizations, and private sector entities</li><li>Excellent communication and negotiation skills.</li><li>Excellent report writing skills</li><li>Excellent computer skills</li></ul>Required CompetenciesIOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.Values - all IOM staff members must abide by and demonstrate these five values:<ul><li>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage: Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li><li>Core Competencies – behavioural indicators</li><li>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul>Application ProcessInterested candidates should submit the following:<ul><li>Technical proposal outlining approach and methodology.</li><li>Financial proposal.</li><li>CV of proposed consultant</li><li>Samples of similar work</li></ul>NotesIOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application.No late applications will be accepted. Only shortlisted candidates will be contacted.For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

International Organization for Migration (IOM)

Individual Consultant For Development And Roll Out Support Of ILO Improve Your Business

International Organization for Migration (IOM)

Conflict Resolution Officer (P)

International Organization for Migration (IOM)

National Programme Officer – Protection And Gender

International Organization for Migration (IOM)

Consultant Strengthening NEA Distress Reporting Mechanisms BRMM Project

International Organization for Migration (IOM)