Kwara

Kwara is a B2B fintech startup in Nairobi and Berlin with a unique mission, exceptional team and a global market. Our mission is to digitize Savings and Credit Unions in emerging markets that serve the 3 billion un- and underbanked population.<h2>AI Prototyping &amp; Automation Intern</h2>On a daily basis you will:<ul><li>Rapidly Prototype Features:&nbsp;Build beautiful, interactive AI-powered prototypes (using tools like Lovable/Bolt/Make/N8N) — think smart loan recommenders, personalized dashboards, automated KYC assistants, or fraud alert systems.</li><li>Automate Internal Magic:&nbsp;Spot repetitive tasks (report generation, data reconciliation, support triage, compliance checks) and create no/low-code automations that save hours — turning manual work into intelligent, reliable flows.</li><li>Explore Core Banking Superpowers:&nbsp;Experiment with integrating AI models into our platform: real-time credit scoring, transaction anomaly detection, customer behavior insights, dashboards — all while learning secure, scalable fintech engineering.</li><li>Collaborate &amp; Ship Fast:&nbsp;Work in a small, energetic team with a product manager, engineer and operators. Run quick experiments, demo prototypes weekly, and iterate based on real feedback.</li><li>Grow &amp; Learn Out Loud:&nbsp;Document your wins, present to the team, and absorb best practices in AI for fintech — from prompt engineering to ethical AI in financial services.</li></ul>Requirements<ul><li>Eager to create:&nbsp;you immediately spot areas that can be improved, and you have ideas on how to bring that into practice</li><li>Perseverance:&nbsp;what you’ll do is new and hard, so you should be willing to continue to try until the result is great, even when there are setbacks</li><li>Excitement for prototyping tools&nbsp;(Lovable.dev, Make.com etc.): no expert level needed, just eagerness to learn</li><li>Passionate&nbsp;about AI and fintech’s power to change lives in Africa</li><li>Coding skills:&nbsp;Studying / recently graduated in Computer Science, Data Science, AI, Engineering, or similar</li><li>Our interviews and case studies are designed to test you actively for this. You should only apply if you are ready for an intense interview process, including a take-home assessment and an in-person session at the Kwara House in Lavington, which requires preparation, role play and active engagement with our Managing Director and COO.</li></ul>We also care about the below secondary requirements:<ul><li>Strong problem-solving skills (you identify problems and can break them down into bite-sized chunks)</li><li>Excellent communication skills (you can explain tech to non-tech folks)</li><li>Bonus superpowers: Experience with generative AI, APIs, cloud basics (AWS/GCP), or no-code/low-code tools</li><li>Self-starter who thrives in a fast-paced, supportive startup vibe</li></ul><h3> </h3>

AI Prototyping & Automation Intern

We are seeking a highly driven Growth Associate to join our ambitious team. This role is ideal for someone who is driven by reaching goals and building customer relations, and is passionate about making a change in the fin-tech sector.&nbsp;
You will be responsible for growing online member activity at SACCOs using Kwara, working both with the SACCOs (B2B) as well as taking actions directly aimed at the SACCO members (B2B2C). The value of the features that are member-facing has been proven, and now it’s your responsibility to grow the adoption of those features as rapidly as possible. If this is successful, the company’s revenue from member activity can far outgrow the revenue from SaaS fees, and hence this work is one of the key pillars of the company’s strategy for the next couple of years.&nbsp;
On a daily basis you will:&nbsp;&nbsp;
<ul>
<li>Chase your targets&nbsp;</li>
<li>Build trusted relationships with clients, both at SACCO staff as well as board level&nbsp;</li>
<li>Pitch the member-facing features and get the SACCO’s buy-in to launch them&nbsp;</li>
<li>Negotiate fees for the member-facing features and get contracts signed&nbsp;</li>
<li>Develop strategies to increase member adoption of the launched features&nbsp;</li>
<li>Analyze the impact of your actions on the targets&nbsp;</li>
<li>Engage with the Kwara Customer Success and Product teams to ensure the best possible value delivery to our customers&nbsp;</li>
</ul>
Requirements 
We only select candidates that fit our primary criteria for growth team success at Kwara:&nbsp;&nbsp;
<ul>
<li>Hungry: you relentlessly push yourself (and the clients) to hit your targets, and you focus on highest-impact areas&nbsp;</li>
<li>Wins trust: you build trusted relationships with key clients quickly (incl. at senior level) and you leverage that to achieve your goals&nbsp;</li>
<li>Analytical: you review past actions and the results that led to, in order to inform the best chances of success going forward&nbsp;</li>
<li>Our interviews and case studies are designed to test you actively for this. You should only apply if you are ready for an intense interview process, including a take-home assessment and an in-person session at the Kwara House in Lavington, which requires preparation, role play and active engagement with our Managing Director and COO.&nbsp;</li>
</ul>
We also care about the below secondary requirements:&nbsp;&nbsp;
<ul>
<li>Bachelor's degree&nbsp;</li>
<li>At least 4 years of work experience&nbsp;</li>
<li>Strong data analysis skills&nbsp;</li>
<li>Intrinsic desire to learn about SACCOs and fin-tech&nbsp;</li>
<li>Excellent verbal and written communication skills, English and Swahili&nbsp;</li>
<li>Ability to multi-task, organize, and consistently deliver high-quality work</li>
</ul>

Growth Associate

We are seeking a highly driven Customer Support Associate to join our operations team. This role is ideal for someone who is driven by owning a process end-to-end and gets excited to do this as excellently and efficiently as possible.

We have support tooling and initial processes in place, but the efforts are currently dispersed across team members. We are looking for someone who will own support end-to-end, incl. determining the KPIs, how to triage tickets, implementing automation, and much more. On top of actioning on the tickets (together with relevant team mates). As a customer-facing team member, we expect you to understand the company’s wider goals and adjust our support efforts to be in line with that.

On a daily basis you will:

<ul>
	<li>Own the ticket resolution time</li>
	<li>Solve customer issues &amp; communicate with them</li>
	<li>Help customers help themselves</li>
	<li>Triage tickets, taking into account customer needs &amp; company goals</li>
	<li>Analyze data about our tickets to come to actionable insights to improve customer support</li>
	<li>Research &amp; implement automation opportunities</li>
	<li>Work closely with other operations team members to improve the customer experience</li>
</ul>

Requirements

We only select candidates that fit our primary criteria for success as a Customer Support Associate at Kwara:

<ul>
	<li>Ownership: you don’t wait for a line-manager to give you instructions; rather, you dive right in and take end-to-end ownership over your work</li>
	<li>Eager to learn: you are curious, you identify the gaps in your knowledge, and you take initiative in filling those gaps</li>
	<li>Lover of process: you get excited about running a tight ship, with as much automation as possible</li>
	<li>Maturity: you are confident about your capabilities, communicate clearly, and come across cool and collected</li>
</ul>

Our interviews and case studies are designed to test you actively for this. You should only apply if you are ready for an intense interview process, including a take-home assessment and an in-person session at the Kwara House in Lavington, which requires preparation, roleplay and active engagement with our Leadership team.

We also care about the below secondary requirements:

<ul>
	<li>Bachelor's degree</li>
	<li>At least 3 years of work experience</li>
	<li>Experience with Customer Support and/or automation tooling</li>
	<li>Excellent verbal and written communication skills, English and Swahili</li>
	<li>Detail-oriented, even in repetitive processes</li>
	<li>Strong data analytics skills</li>
</ul>

Customer Support Associate

We are looking for self-driven team members who learn with speed, have a high accountability mindset and focus on diligence and customer care. In this role, you will work closely with our Strategic Growth Manager, Customer Engagement team and Product team to deliver exceptional customer support to our clients.
Responsibilities
<ul>
<li>Provide customer support to clients, acting as the primary point of contact for any technical issues or questions that arise.</li>
<li>Troubleshoot technical issues related to financial systems, such as payment processing, product configuration, and account reconciliation, working with the Product and Engineering team to identify root causes and develop long-term solutions that address the underlying problem.</li>
<li>Conduct training sessions for clients on Kwara Core &amp; Connect systems, ensuring that they have the knowledge and tools needed to successfully use our products.</li>
<li>Monitor the post-implementation support process, identifying areas for improvement and implementing changes to streamline the process and improve the customer experience.</li>
<li>Develop and maintain a deep understanding of our Kwara Core Banking systems, staying up-to-date on new features and updates, and incorporating customer feedback into the ongoing development process.</li>
<li>Collaborate with cross-functional teams, including sales, product development, and customer success, to ensure a seamless and positive experience for our clients.</li>
<li>Embrace an ownership mindset and take responsibility for the success of each client's implementation account, going above and beyond to ensure that they receive the support they need to be successful.</li>
</ul>
Your profile
Kwara lives and breath the startup ecosystem and composes its team to improve the financial sector.
For Support Trainee profiles, we expect a holistic view and few specific skills:
<ul>
<li>Strong customer service skills and a passion for helping others.</li>
<li>Excellent troubleshooting skills and a strong understanding of financial institutions, e.g. general ledgers.</li>
<li>Ability to communicate complex financial and technical information in a clear and concise manner to non-technical users.</li>
<li>A growth mindset, with a desire to learn and continuously improve.</li>
<li>Excellent problem-solving skills and the ability to think creatively to develop solutions.</li>
<li>A strong sense of ownership and responsibility for the success of each client's implementation.</li>
</ul>

Customer Support Trainee

YOUR MISSION
We are looking for Account Executive capable of generating a proper pipeline and sustainable relationship in order to impact Revenue.  
 
The main mission of an Account Executive is to:
<ul>
<li>Help to achieve to $2M ARR in 6 months</li>
<li>Get consistent pipeline and relationship performance</li>
<li>Plan and Organise Activities to Align Budget</li>
<li>Build consultant partnerships</li>
<li>Helping product team through feedback</li>
<li>Knowledge transfer</li>
</ul>
YOUR PROFILE
The ideal profile for an Account Executive would consist in few attributes and skills, such as:
<ul>
<li>Developing and implementing commercial strategy for revenue</li>
<li>Overseeing performance commercial team</li>
<li>Coming up w pricing</li>
<li>Hiring and scaling of commercial team</li>
<li>Financial and revenue support</li>
<li>Developing and curating partnerships</li>
</ul>

Sales Account Executive

You will be working on our native app, ensuring the mobile banking application is functioning at it’s best capacity across iOS and Android.
Your responsibilities
<ul>
<li>Development of a new cross platform React Native mobile application from the ground up</li>
<li>Release new versions of the app to App Store and Google play frequently</li>
<li>Develop high-quality software design and architecture</li>
<li>Ensure new features can be implemented without continuous re-work of existing functionality</li>
<li>Propose and implement solutions that ensure the users have a delightful experience</li>
<li>Liaise with Product Managers, Designers and Backend Developers to ensure features are implemented</li>
<li>Code review thoroughly and be open to receive feedback from your peers on code you deliver</li>
</ul>
Requirements
What we expect
<ul>
<li>You have 5+ years working on production level code, and enjoyed using React Native for 3+ years</li>
<li>Familiar with XCode/Android Studio and have built, maintained and released in App Store/Google Play</li>
<li>You have experience testing and debugging React Native apps</li>
<li>You have a scalability mindset and care about the security implications of your choices</li>
<li>You are user-focused and can liaise with Design teams to achieve the best UX for the app</li>
<li>You test your code and follow TDD principles to ensure critical features are working as expected</li>
</ul>

Senior Frontend Engineer (React Native)

We are the first player in the market to provide a modern banking backoffice for credit unions as as well as a shared neobanking app for credit union members.
We are the first player in the market to deliver a trio of products to credit unions/Saccos ie: Core Banking, Mobile, USSD and Web App; Open (Restful API). We are on a mission to provide a digital banking platform to these institutions to enable their member access financial services using the latest technology
We have seen an influx of Saccos that are seeking for effective solutions that will enable them offer efficient services to their members. In this regard we require a person who has a deep understanding of the Sacco sector and can front our solutions to the Saccos in the country and specifically within regions
<h3>Responsibilities</h3>
<ul>
<li>Excellent communications regarding issues timeline, both internally and externally towards customers</li>
<li>Prioritising and categorising issues accordingly and reacting accordingly to SLAs</li>
<li>Properly escalate unresolved issues to appropriate internal teams</li>
<li>Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue</li>
<li>Full ownership of issues and following through until issue is solved</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Experienced of Ruby and Ruby on Rails</li>
<li>Ability to diagnose and troubleshoot issues and prioritise accordingly</li>
<li>Excellent problem-solving and communication skills</li>
<li>Ability to provide step-by-step technical help, both written and verbal</li>
<li>Bonus: previous experience on technical support</li>
</ul>
<h4>Benefits</h4>
What there is for you
HQ and Remote Work
Kwara HQ is in Nairobi, Kenya. Remote team members will have the opportunity to visit our beautiful city regularly. We work both in-person and remotely. and...team lunches every day! 🍜 With friends, family, pets - everyone's invited!
Culture &amp; Values
Kwara has a culture that emphasizes sustainable processes, kindness, and work-life balance. We value diversity in all its forms and believe that a broad range of lived experiences makes our team and product stronger. This is especially important to us as our leadership team includes diverse racial backgrounds and members of the LGBTQ+ community.
Our Investors
Kwara is a well-funded venture-backed startup by Softbank, Finparx, Google, Norrsken, FINCA Ventures, Catalyst Fund and Kepple.
Care for the Kwaran!
We care deeply about Kwaran's experience and aim to provide tools and systems that software engineers will rave about. The team has collectively had a great deal of experience building fintech and developer-facing products in Africa and other emerging markets.

Customer Solutions Engineer

Welcome to Kwara! We are the first player in the market to provide a modern banking backoffice for credit unions as as well as a shared neobanking app for credit union members. We need to grow the SaaS-part of the business to unlock weekly transacting users on our neobank app. We need to try different ways to grow our credit union clients month over month, and double down on the most scalable ways. We can learn from SaaS best practices, but also require someone who has a deep understanding of the market and purchasing process We are looking for a Talent Acquisition Specialist to join our People team and oversee our full-cycle recruiting. Talent Acquisition responsibilities include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events. To be successful in this role, you should be able to develop long-term recruiting strategies and nurture trusting relationships with potential hires. Ultimately, you will create strong talent pipelines for our company’s current and future hiring needs.
<h3>Responsibilities</h3>
<ul>
<li>Coordinate with hiring managers to identify staffing needs</li>
<li>Determine selection criteria</li>
<li>Source potential candidates through online channels (e.g. social platforms and professional networks)</li>
<li>Plan interview and selection procedures, including screening calls, assessments and in-person interviews</li>
<li>Assess candidate information, including resumes and contact details, using our Applicant Tracking System</li>
<li>Design job descriptions and interview questions that reflect each position’s requirements</li>
<li>Lead employer branding initiatives</li>
<li>Organize and attend job fairs and recruitment events</li>
<li>Forecast quarterly and annual hiring needs by department</li>
<li>Foster long-term relationships with past applicants and potential candidates</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Proven work experience as a Talent Acquisition Specialist or similar role</li>
<li>Familiarity with social media, resume databases and professional networks (e.g. Stack Overflow and Github)</li>
<li>Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods</li>
<li>Knowledge of Applicant Tracking Systems (ATSs)</li>
<li>Excellent verbal and written communication skills</li>
<li>A keen understanding of the differences between various roles within organizations</li>
<li>BSc in Human Resources Management or relevant field</li>
</ul>
<h4>Benefits</h4>
What there is for you
HQ and Remote Work
Kwara HQ is in Nairobi, Kenya. Remote team members will have the opportunity to visit our beautiful city regularly. We work (hybrid) both in-person and remotely.
Culture &amp; Values
Kwara has a culture that emphasizes sustainable processes, open communication, and work-life balance. We value diversity and believe that a broad range of experiences makes us stronger. This is especially important including diverse racial backgrounds and members of the LGBTQ+ community.
Our Investors
Kwara is a well-funded venture-backed startup by Softbank, Finparx, Google, Norrsken, FINCA Ventures, Catalyst Fund and Kepple.
Care for the Kwaran!
We care deeply about Kwaran's experience and aim to provide tools and systems that Sales Reps will rave about. The team has collectively had a great deal of experience building fintech and developer-facing products in Africa and other emerging markets.

Talent Acquisition Specialist

Kwara is a cloud-based core banking platform designed to help Credit Unions grow. We aim to be the leading SaaS platform for Credit Unions in Africa, growing from just 1 market to 3 markets in a span of 2 years. We currently have an urgent requirement for a data analyst with a minimum of 3 years experience in financial services to join our product team.
The Data Analyst will use their passion for big data and analytics to provide insights to the business covering a range of topics. You’re a data nerd that loves getting deep into mobile app usage data, extracting nuggets of insight. You can differentiate between vanity metrics and identifying KPIs that truly drive a business forward. You have strong communication skills and can translate data into concise summaries and recommendations for key stakeholders. You can navigate funnels, cohorts and can identify trends. You also know your position is key to leading the product team to making informed, data-driven decisions.
<h3>Your responsibilities:</h3>
<ul>
<li>Support the Product team with proactive reporting to feed decision making and to assist with new product initiatives.</li>
<li>Leverage data to deliver actionable product recommendations; data analysis would include understanding usage funnels, conducting cohort analyses, identifying long-term trends, building user segmentation, etc.</li>
<li>Be involved throughout the product development cycle to define what/how data should be tracked and produce dashboards with the required tracking.</li>
<li>Set up and analyze A/B tests when launching new product features, and defining the key performance metrics to measure the impact.</li>
<li>Assist the product team with quantifying the size and impact of new product features and provide recommendations for prioritisation.</li>
<li>Assist with establishing a comprehensive, efficient and focused process for reporting on key performance metrics.</li>
<li>Prepare impactful presentations that tell the data story for various stakeholder groups, including senior executive teams.</li>
</ul>
<h3>Your mindset:</h3>
Having technical knowledge and a technical mindset will allow you to design analytical solutions which solve complex diagnostic, predictive and prescriptive questions at scale, ergo we want to see:
<ul>
<li>You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well</li>
<li>You're as comfortable getting hands-on as taking a step back and thinking strategically</li>
<li>You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so</li>
<li>You're a team player whom your colleagues can rely on</li>
<li>You have experience in data analytics, preferably in a fast moving tech company</li>
<li>You have experience of using a BI tools to provide dashboards and self-serve analysis tools to stakeholders</li>
</ul>
<h4>Requirements</h4>
<h3>What we expect:</h3>
<ul>
<li>You are a self-starter that can jump in and make an impact quickly.</li>
<li>3 to 5 years of work experience in an analytical role.</li>
<li>Strong problem-solving skills, with an ability to think critically, and provide recommendations.</li>
<li>Highly proficient in Google Sheets, Google Slides, Microsoft Excel and PowerPoint.</li>
<li>Extensive experience with web analytics tools such as Google Analytics, Omniture/Adobe Analytics, Heap Analytics, Pendo, etc.</li>
<li>Experience with various BI visualisation tools such as Tableau, Looker, etc</li>
<li>Knowledge of MySQL</li>
<li>Strong interpersonal, presentation and organisational skills</li>
<li>Comfortable presenting to senior executive teams</li>
<li>Ability to multi-task and meet deadlines under pressure</li>
<li>Development background is an asset</li>
</ul>
<h4>Benefits</h4>
What there is for you
HQ and Remote Work
Kwara HQ is in Nairobi, Kenya. Remote team members will have the opportunity to visit our beautiful city regularly. We work (hybrid) both in-person and remotely.
Culture &amp; Values
Kwara has a culture that emphasizes sustainable processes, open communication, and work-life balance. We value diversity and believe that a broad range of experiences makes us stronger. This is especially important including diverse racial backgrounds and members of the LGBTQ+ community.
Our Investors
Kwara is a well-funded venture-backed startup by Softbank, Finparx, Google, Norrsken, FINCA Ventures, Catalyst Fund and Kepple.
Care for the Kwaran!
We care deeply about Kwaran's experience and aim to provide tools and systems that software engineers will rave about. The team has collectively had a great deal of experience building fintech and developer-facing products in Africa and other emerging markets.

Data Analyst

We are looking for a driven, experienced frontend engineer to join our Engineering Team. You will be part of our Core Squad, ensuring our digital banking platform is fine-tuned to the best user experience.
Your Responsibilities
<ul>
<li>Develop high-quality software design and architecture</li>
<li>Ensure new features can be implemented without continuous re-work of existing functionality</li>
<li>Propose and implement solutions that ensure the users have a delightful experience</li>
<li>Liaise with both Product Managers, Designers and Backend Developers to ensure features are implemented following a shared vision</li>
<li>Mentor and support junior and mid-level engineers in producing clean and efficient code</li>
<li>Code review thoroughly and be open to receive feedback from your peers on code you deliver</li>
</ul>
Requirements
What we Expect
<ul>
<li>You have enjoyed using React for 4+ years</li>
<li>You have a scalability mindset</li>
<li>You are user-focused and can liaise with Design teams</li>
<li>You write tests and ensure critical features are always working as expected.</li>
<li>You care about the security implications of your choices</li>
<li>You have a product mindset</li>
</ul>