Salix

Founded in 1999 by two brothers with a bold idea that good data can do great things, SALIX Data has grown into a trusted global partner serving more than 2,500 clients worldwide. Operating at the intersection of precision and purpose, we deliver Business Process Outsourcing, Forensic Collection, E-Discovery Processing, Cybersecurity, and Workflow Automation services, stepping in when the stakes are high and accuracy cannot be compromised. What truly distinguishes us is not just our technology, but our people. We do not hire to fill seats; we seek thinkers and builders who question, improve, and take ownership. By placing the right people in the right seats, we create the conditions where excellence follows naturally. Here, ideas are valued, growth is intentional, and roles are platforms for meaningful contribution rather than rigid boxes. The work is real, the expectations are high, and the impact is visible. SALIX stands for Service, Achievement, Leadership, Integrity, and eXpertise, principles that guide how we serve our clients and how we show up for one another every day.We are seeking a highly competent and exceptionally organized, tech-savvy, and proactive Executive Assistant to join our team. The successful candidate will be responsible for providing comprehensive administrative support to C-level executives, ensuring optimal operational efficiency and effective time management.<ul><li>Meticulously manage complex executive calendars and coordinate high-level meetings with internal and external stakeholders, ensuring optimal time utilization.</li><li>Orchestrate domestic and international travel arrangements with precision, including flights, accommodations, and detailed itineraries.</li><li>Craft and edit critical correspondence, presentations, and reports with impeccable accuracy and attention to detail.</li><li>Strategically plan and execute meetings, conferences, and events, overseeing all logistical aspects and catering requirements.</li><li>Serve as a primary liaison between executives and employees, clients, and other external partners, maintaining the highest standards of professionalism</li><li>Exercise utmost discretion in handling confidential and sensitive information, recognizing the critical nature of executive-level communications</li><li>Efficiently manage and prioritize incoming communications, including calls, emails, and correspondence, responding appropriately and expeditiously</li><li>Implement and maintain robust filing systems, ensuring meticulous organization of both digital and physical documents.</li><li>Undertake special projects and execute ad hoc tasks as assigned by executives, demonstrating adaptability and commitment to organizational goals.</li><li>Bachelor's degree in Business Administration or related field preferred, with 1-2 years of experience as an Executive Assistant or in a similar role supporting C-level executives</li><li>Exceptional verbal and written communication skills, strong organizational abilities, and excellent interpersonal skills</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Demonstrated ability to handle multiple priorities, solve problems, and adapt to changing environments</li><li>Discretion and ability to handle confidential information with integrity</li><li>Experience with travel arrangements and calendar management</li><li>Familiarity with Nairobi's business environment and local customs is a plus</li></ul>To join us on this incredible journey, kindly submit your resume and cover letter highlighting your interest in the position and showcasing your relevant qualifications. Applications will be considered on a rolling basis. Please note that only shortlisted candidates will be contacted. We eagerly anticipate receiving your applications and embarking on this rewarding journey together, making a difference as we make the data meaningful.

Executive Assistant

SALIX is an award-winning small business that has been at the forefront of addressing critical data challenges since 1999. Founded by two visionary brothers, SALIX now serves over 2,500 clients globally. Our comprehensive suite of technical services includes Business Process Outsourcing, Forensic Collection, E-Discovery Processing, and Cyber Security. At SALIX, processors are integral members of the team, expected to contribute insights and innovative solutions to our clients' challenges. Join us and embark on a journey of real-world experience in a dynamic, entrepreneurial environment.We are looking for a dedicated and customer-focused Customer Service Trainee/Processor to join our team. The role begins with an intensive 6-8 week training program to equip candidates with the skills needed to deliver exceptional customer support. Upon successful completion of training, successful candidates will transition into full-time employment.The ideal candidate is an excellent communicator, problem-solver, and team player with a strong ability to handle customer inquiries and resolve issues efficiently.During Training (6-8 Weeks of Customer Service Training):<ul><li>Master customer service best practices and company policies.</li><li>Develop proficiency in call handling techniques and troubleshooting procedures.</li><li>Participate in customer interaction simulations to enhance practical skills.</li><li>Improve communication and problem-solving abilities through structured role-playing exercises.</li><li>Attend daily training sessions and team meetings to track progress and receive feedback.</li><li>Gain expertise in customer service software, CRM tools, and phone systems.</li><li>Complete trainer-assigned tasks and practical challenges.</li><li>Adhere to training guidelines, maintain excellent attendance, and meet performance benchmarks.</li></ul>Upon Employment:<ul><li>Consistently deliver high-quality customer service through phone calls and web-based interactions, maintaining integrity and ethical standards.</li><li>Efficiently complete assigned tasks and proactively seek additional responsibilities.</li><li>Strictly follow processing guidelines, incorporate Quality Control feedback, and minimize errors.</li><li>Actively engage in feedback sessions with QC teams and leadership to improve performance and prevent errors.</li><li>Promptly communicate any attendance issues to the Team Leader.</li><li>Participate in shadowing sessions to assist in training new team members.</li><li>Attend all company and project-related meetings as required.</li><li>Be prepared to undertake additional tasks as assigned by the Team Leader.</li></ul>Requirements:<ul><li>Location: Must be living or willing to relocate to Naivasha Road, Kawangware 46, Wanyee Road, Kabiria, Satellite, Ngong Road (up to Racecourse). </li><li>Must possess a valid Certificate of Good Conduct taken within the past 6 months (certificates older than 6 months will be considered expired).</li><li>Smartphone: Ability to host Duo Mobile and Microsoft Authenticator apps (Android version 12 and above or iOS version 8 and above).</li><li>Training Duration: 6-8 weeks (Stipends are provided at the end of the month).</li><li>Employment Type: Full-time upon successful completion of training</li><li>Shift: EST Shift – 3:00 PM to 12:00 AM, Monday to Friday (including public holidays in Kenya)</li><li>Possession of a Degree, Diploma, or Certificate from an accredited institution is mandatory.</li><li>Prior customer service experience, while advantageous, is not a prerequisite for this position.</li><li>Bilingual capability in English and Spanish is highly valued and will be considered a significant asset.</li><li>Demonstrable excellence in both verbal and written English communication is essential.</li><li>Superior problem-solving skills and the ability to practice active listening are critical for this role.</li><li>A demonstrated commitment to continuous learning, adaptability, and the application of constructive feedback is required throughout the training period and subsequent employment.</li><li>The capacity to effectively manage multiple tasks simultaneously and excel in a high-pressure, fast-paced environment is crucial.</li><li>Demonstrated competence in utilizing CRM systems, managing email communications, and operating call-handling equipment is essential.</li><li>Adherence to the highest standards of ethics, empathy, and customer service orientation is non-negotiable.</li><li>An impeccable record of attendance and punctuality is required, both during the training phase and throughout employment.</li></ul>To join us on this incredible journey, kindly submit your resume and a cover letter highlighting your interest in the position and showcasing your relevant qualifications. Applications will be considered on a rolling basis. Please note that only shortlisted candidates will be contacted.We eagerly anticipate receiving your applications and embarking on this rewarding journey together, making a difference as we make the data meaningful.

Salix

Executive Assistant

Salix

Customer Service Trainee/ Processor

Salix