United States International University USIU

In line with our commitment to providing quality, affordable education through world-class service delivery platforms, USIU-Africa is seeking to recruit suitable and qualified candidates for the following position:<ol><li>ICT Officer Service Delivery – 2 Positions </li><li>ICT Officer Multimedia – 3 Positions</li></ol>Job Summary: The ideal candidate should have a Bachelor’s Degree in IT, Computer Science, or a related field with 1-2 years of experience in an ICT support or system administration role. A strong technical background and a commitment to service excellence are desired to provide the necessary support required to ensure the availability, security, and efficiency of the university’s ICT infrastructure.This position will report to the ICT Manager, and the primary emphasis will be on technical support, infrastructure monitoring, and security compliance.Job Purpose:The selected candidate will have a responsibility to provide first-level technical support and administrative assistance to ensure the availability, security, and efficiency of the university’s ICT infrastructure. The role supports the CIO’s strategic goal of 99.5% infrastructure availability and 90% user satisfaction.Key Responsibilities/Tasks/Duties:<ol><li>Service Desk &amp; User Support</li></ol><ul><li>To serve as the first point of contact for ICT support requests (walk-in, phone, email, ticketing system).</li><li>To resolve Level 1 incidents (password resets, software installation, connectivity issues) within agreed SLAs (target: 95% of high-priority tickets resolved within 4 hours).</li><li>To conduct user onboarding/offboarding (creating accounts, disabling access) to ensure audit compliance.</li><li>To assist academic and administrative staff in navigating the new ERP system (Finance/Staff/Student modules) and security protocols.</li></ul>2. Infrastructure Monitoring &amp; Resilience<ul><li>To monitor core ICT infrastructure (network, power, data center) dashboards to ensure 99.5% availability during peak academic periods.</li><li>To perform daily health checks on servers, printers, PCs, and AV equipment in classrooms and boardrooms.</li><li>To escalate critical infrastructure alerts to senior engineers within 30 minutes of detection to support business continuity.</li><li>To assist in the maintenance of backup systems and disaster recovery logs.</li></ul><ol><li> Security &amp; Compliance Support</li></ol><ul><li>To monitor Security Operations Center (SOC) alerts for suspicious activity and escalate potential security incidents per the incident response plan.</li><li>To ensure all staff PCs and servers have updated antivirus definitions and security patches.</li><li>To support the implementation of data protection controls (encryption, access logging) to comply with research funding regulations and the Kenya Data Protection Act.</li><li>To enforce the physical security of ICT assets (locking cabinets, cable locks) in labs and offices.</li></ul><ol><li> Asset &amp; Inventory Management</li></ol><ul><li>To maintain an up-to-date ICT Asset Registry, ensuring 100% of equipment (laptops, projectors, switches) is tagged and accounted for.</li><li>To assist in the annual ICT renewal cycle by identifying end-of-life equipment for replacement planning.</li><li>To track software licenses (e.g., Zoom, Microsoft 365) to ensure compliance and optimal utilization.</li></ul><ol><li> Innovation &amp; Teaching Support</li></ol><ul><li>To provide technical setup support for innovation hub activities, hackathons, and student startup demos (high-speed internet, cloud access).</li><li>To assist in preparing training venues and AV equipment for faculty development sessions on ERP and security protocols.</li><li>To support the digitization of procurement processes by troubleshooting user issues on the paperless requisition-to-payment system.</li></ul><ol><li> Documentation &amp; Reporting</li></ol>To maintain accurate logs of all support tickets, incidents, and resolutions for audit trail purposes.<ul><li>To contribute data to the semesterly “ICT Resource Utilization Report” (bandwidth usage, system access).</li><li>To document standard operating procedures (SOPs) for common technical issues to build the knowledge base.</li></ul>Key RelationshipsKey Internal Stakeholders<ul><li>ICT Manager and Senior Engineers;</li><li>Chief Information Officer (CIO);</li><li>Academic and Administrative Staff (Faculty, Finance, HR, Registrar’s Office);</li><li>Students;</li><li>Innovation Hub Coordinator.</li></ul>Knowledge: Skills and Experience Required for the Role<ul><li>Minimum 1–2 years of experience in an ICT support or system administration role.</li><li>Minimum of a Bachelor’s Degree in Information Technology, Computer Science, Business Information Technology, or equivalent from a recognized institution.</li><li>Proficiency in Windows 10/11 &amp; Microsoft 365 Admin Center.</li><li>Basic understanding of Networking (TCP/IP, DNS, DHCP, VLANs).</li><li>Familiarity with Ticketing Systems (e.g., Jira, ServiceDesk, Zendesk).</li><li>Basic knowledge of ERP systems (e.g., Dynamics, SAP, Oracle) is an added advantage.</li><li>Understanding of Cybersecurity basics (Firewalls, Antivirus, Phishing detection).</li></ul>Competencies required for this role<ul><li>Ability to work unsupervised, prioritize effectively, and handle multiple deadlines.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to handle confidential and sensitive information with the appropriate discretion and ethics.</li><li>Detail-Oriented approach needed to maintain accurate records and logs.</li><li>Planning and organizational skills.</li><li>Learning and researching.</li><li>Ability to work collaboratively within a team.</li></ul>Salary ScaleThe consolidated pay for this position is commensurate with qualifications and experience and includes other prevailing University benefits.If you have the requisite qualifications and experience and desire to work as a team member in a modern, progressive, international, and multicultural institution where you can make a difference, please apply indicating in the subject line of the email address ICT Officer. Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees (two of whom must be your current and previous employer), current salary and benefits, telephone and e-mail contacts by 5:00PM, Monday, September 14, 2026 to;Director Human Resource,United States International University – Africa,P. O. Box 14634-00800, Nairobi, KenyaEmail: jobs-ict@usiu.ac.ke Disclaimer: Only shortlisted candidates will be contacted.

ICT Officers

In line with our commitment to providing quality, affordable education through world-class service delivery platforms, USIU-Africa is seeking to recruit a suitable and qualified candidate for the following position:Manager, Maintenance and Auxiliary ServicesJob Purpose: Reporting to Deputy Vice Chancellor, Finance &amp; Operations, the Manager, Maintenance and auxiliary services is responsible for the efficient management and delivery of Maintenance and Auxiliary services operations across the University. The role ensures that all facilities, utilities, and support services are well-maintained, safe, functional, and conducive to learning, teaching, research, and residential life.The position oversees maintenance planning, service delivery, vendor management, and compliance with health, safety, and environmental standards while ensuring optimal utilization of resources and high-quality service delivery to the University community.Key Responsibilities<ol><li> Facilities Maintenance and Operations</li></ol><ul><li>Oversee preventive and corrective maintenance of university buildings, infrastructure, and equipment.</li><li>Ensure timely response to maintenance requests across academic, administrative, and residential facilities.</li><li>Develop and implement maintenance schedules to minimize downtime and extend asset life.</li></ul><ol><li> Auxiliary Services Management</li></ol><ul><li>Manage auxiliary services such as cleaning, waste management, landscaping, transport, catering support, and other campus support services.</li><li>Ensure high standards of service delivery to support a conducive learning and working environment.</li><li>Monitor performance of outsourced service providers to ensure compliance with service level agreements.</li></ul><ol><li> Infrastructure and Utilities Management</li></ol><ul><li>Oversee the efficient operation of utilities including water, electricity, HVAC systems, and other essential services.</li><li>Monitor utility usage and implement cost-control and sustainability initiatives.</li></ul><ol><li> Health, Safety, and Compliance</li></ol><ul><li>Ensure compliance with occupational health and safety standards, environmental regulations, and university policies.</li><li>Conduct regular inspections and risk assessments to identify and mitigate hazards.</li><li>Support emergency preparedness and response initiatives in collaboration with security and safety teams.</li></ul><ol><li> Project Coordination and Improvements</li></ol><ul><li>Coordinate minor construction, refurbishment, and renovation projects within the University.</li><li>Liaise with consultants, contractors, and relevant stakeholders to ensure timely and quality project delivery.</li><li>Support planning and execution of infrastructure improvement initiatives.</li></ul><ol><li> Vendor and Contract Management</li></ol><ul><li>Oversee procurement and management of service providers and contractors related to maintenance and auxiliary services.</li><li>Ensure proper contracting, performance monitoring, and evaluation of vendors.</li><li>Maintain effective relationships with suppliers to ensure continuity and quality of services.</li></ul><ol><li> Budgeting and Resource Management</li></ol><ul><li>Develop and manage budgets for maintenance and auxiliary services.</li><li>Ensure cost-effective utilization of resources while maintaining service quality.</li><li>Monitor expenditures and provide regular financial and operational reports.</li></ul><ol><li> Asset Management</li></ol><ul><li>Maintain an updated inventory of facilities, equipment, and assets under maintenance.</li><li>Ensure proper lifecycle management, including maintenance, repair, and replacement planning.</li></ul><ol><li> Stakeholder Engagement</li></ol><ul><li>Work closely with academic departments, student services, housing, and administration to address facility and service needs.</li><li>Provide timely communication and updates on maintenance schedules, disruptions, and improvements.</li></ul><ol><li> Continuous Improvement and Innovation</li></ol><ul><li>Identify opportunities to improve efficiency, sustainability, and service delivery within maintenance and auxiliary services.</li><li>Promote adoption of best practices, including green initiatives and smart facility management systems.</li></ul>Academic &amp; Professional Qualifications<ul><li>Master’s Degree in Facilities / Real Estate Management, Business Administration, or a related field</li><li>Bachelor’s Degree in civil Engineering, Construction management and Quantity survey or related fields.</li><li>Professional certification in Facilities /Real Estate Management or Project Management is desirable.</li><li>Membership in a relevant professional body.</li><li>Proficiency in computer applications and facilities management systems.</li></ul>Experience<ul><li>Minimum of five (5) years’ relevant experience in facilities management, maintenance operations, auxiliary services management, and real estate management, within a large institution or similar environment.</li><li>Experience in managing outsourced services and contractors.</li><li>Demonstrated experience in maintenance planning, budgeting, and project coordination.</li></ul>Core Competencies<ul><li>Strong leadership and supervisory skills</li><li>Planning and organizational skills</li><li>Technical knowledge of facilities and maintenance systems</li><li>Financial and resource management skills</li><li>Problem-solving and decision-making ability</li><li>Communication and interpersonal skills</li><li>Attention to detail and quality orientation</li><li>Risk management and compliance awareness</li></ul>If you have the requisite qualifications and experience and desire to work as a team member in a modern, progressive, international, and multicultural institution where you can make a difference, please apply indicating in the subject line of the email address: ‘Manager, Maintenance and Auxiliary Services.’ Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees (two of whom must be your current and previous employer), current salary and benefits, telephone and e-mail contacts by 5:00PM, Tuesday, September 8, 2026 to;Director Human Resource,United States International University – Africa,P. O. Box 14634-00800, Nairobi, KenyaEmail: jobs-finance@usiu.ac.ke Disclaimer: Only shortlisted candidates will be contacted.

United States International University USIU

ICT Officers

United States International University USIU

Manager, Maintenance And Auxiliary Services

United States International University USIU