Username

Job Description

Accountabilities &amp; Functional Responsibilities

<ul>
	<li>Driving the company vehicle(s) to designated and pre-authorized points.</li>
	<li>Ensure the mechanical soundness of the vehicle by alerting the administrator of the due date for service.</li>
	<li>Maintain cleanliness of vehicles.</li>
	<li>Maintain and secure tools and accessories related to the vehicle (including first aid kits, fire extinguishers, life savers, spare wheels etc,)</li>
	<li>Ensure timely picking and delivery of parcels from the company offices and other assigned destinations.</li>
	<li>Take clients for special site visits as requested by management.</li>
	<li>Handle pre-authorized errands and other logistical duties as assigned by management.</li>
	<li>Adhere to traffic laws and ensure the safety of yourself, your passengers and other road users.</li>
	<li>Maintain a log of trips, mileage, and any vehicle maintenance performed.</li>
	<li>Follow company policies and safety procedures at all times.</li>
</ul>

Requirements:

<ul>
	<li>Valid Kenyan driving license, Class B, C, E (or other relevant categories).</li>
	<li>Minimum of 4 years of professional driving experience.</li>
	<li>Familiarity with Nairobi and major routes across Kenya</li>
	<li>Willingness to work flexible hours</li>
	<li>Clean driving record with no major accidents or traffic violations.</li>
	<li>Ability to carry out basic vehicle maintenance and repairs.</li>
	<li>Good communication skills and professionalism when dealing with clients or team members.</li>
	<li>Good Knowledge of Kenyan Traffic rules and regulations.</li>
</ul>

Driver/Office Messenger

Job Description
<ul>
<li>HR service delivery, including managing the day-to-day Human Resources and Administration operations. This function reports to the Human Resource Manager.</li>
</ul>
Duties and responsibilities:
<ul>
<li>Onboarding of new staff.</li>
<li>Filing. Ensuring all employee files are updated &amp; well-kept both in hard/soft copies.</li>
<li>Fleet Management.</li>
<li>Events organization &amp;Management/Employee Activities Management.</li>
<li>Support all Field Sales Agents in their HR related issues.</li>
<li>Plan/Manage company meetings and work schedules.</li>
<li>Manage staff welfare.</li>
<li>Support Username staff in any HR related issues.</li>
<li>Assist the HRM in ensuring all staff JDs are in place.</li>
<li>Assist the HRM identifying &amp; coordinating trainings for staff.</li>
<li>Payroll Management.</li>
<li>Daily, weekly and monthly reporting on HR processes and activities to the HRM.</li>
</ul>
Requirements:
<ul>
<li>Bachelor’s Degree in Human Resource Management.</li>
<li>Candidates with a degree in a business related course but with a higher diploma in Human Resource Management will also be considered.</li>
<li>At least 4 years’ experience in a similar role in a busy work environment.</li>
<li>Membership to IHRM.</li>
<li>Experience in the real estate industry will be an added advantage.</li>
</ul>
Other Requirements:
<ul>
<li>Proficiency in MS office Suite.</li>
<li>Soft Skills.</li>
</ul>

Human Resource Executive

Job Description
In this role, you will be responsible for Search Engine Optimization for all platforms as well as Website Management. The person is required to have a deep understanding of search engine algorithms, industry best practices and the ability to develop and implement effective SEO strategies to drive organic traffic and improve website performance.
<ul>
<li>Develop an SEO Strategy and implementation of the strategy.</li>
<li>Handle on-page and off-page SEO activities.</li>
<li>Generate content for guest posting as well as identify best channels to use for link building.</li>
<li>Conduct on regular basis key word search and ranking strategies.</li>
<li>Optimization of content for all channels necessary for ranking.</li>
<li>Generate reports for all activities done and measure the return on investment.</li>
<li>Regular reviews and updates of the website.</li>
<li>Identify and apply best practices on website functionalities.</li>
</ul>
Requirements:
<ul>
<li>Previous working experience as an SEO &amp; Web Specialist for 3-5 years.</li>
<li>Degree in IT, Computer science, BBIT or similar relevant field.</li>
<li>A proven track record of successful SEO work.</li>
<li>Excellent communication, writing, presentation and leadership skills.</li>
<li>Outstanding organizational and time management skills.</li>
<li>Attention to details.</li>
<li>Be a team player.</li>
<li>Creativity and problem-solving aptitude.</li>
<li>Understanding of Google Advertising and Digital Environment.</li>
<li>Google SEO Fundamentals.</li>
<li>Google’s Fundamentals Of Digital Marketing Certification.</li>
<li>PHP skills and knowledge will be an added advantage.</li>
</ul>
Salary Scale
Salary is competitive depending on experience

SEO & Web Management Specialist

Job Description
In this role, you will be responsible for developing a Content Strategy for all social Media platforms and its implementation, as well as spread the Username brand further for continuous growth.
<ul>
<li>Brainstorm and come up with creative content for all social media platforms.</li>
<li>Timely updates of content.</li>
<li>Effectively conduct different campaigns.</li>
<li>Grow the social media platforms through different strategies.</li>
<li>Engage external parties for collaborations.</li>
<li>Research and come up with new ideas according to Industry standards.</li>
<li>To keep tabs with emerging news, new trends and viral content.</li>
<li>Analyzing data of various platforms and come up with reports for continuous growth.</li>
<li>Advertising products on different platforms.</li>
</ul>
Requirements:
<ul>
<li>At least 3 years previous working experience as a Social Media and Content Specialist.</li>
<li>Degree in Communications, Marketing, Media, Journalism or similar relevant field.</li>
<li>Creativity is a must for this position.</li>
<li>A proven track record of successful Social Media management success.</li>
<li>Excellent communication, writing, presentation and leadership skills.</li>
<li>Outstanding organizational and time management skills.</li>
<li>Attention to details, be a team player and have a problem-solving aptitude.</li>
<li>A good understanding of online and Digital Environment.</li>
</ul>
Salary Scale
Salary is competitive depending on experience

Content Specialist - Social Media

Job Description
Username Investment Ltd. is seeking to recruit competent, passionate Field Sales Executives with a bold personality and excellent interpersonal skills who will be based in Nairobi. Experience in sales/promotions is an added advantage.
Duties and Responsibilities
<ul>
<li>Develop and cultivate new leads within the assigned territory, brief clients about products, follow up on them, the location, benefits, prices and payment methods and plans.</li>
<li>Maintain records of all sales leads and/or customer accounts</li>
<li>Represent the brand during all customer and prospect interactions</li>
<li>Educate customers on how products or services can benefit them financially and professionally</li>
<li>Keep in touch with clients to build a good relationship and strengthen the image of the company</li>
<li>In liaison with Client Relationship Managers, book and confirm clients going to site for site visits.</li>
<li>In liaison with Client Relationship Manager, facilitate the plot booking process for clients and all other documents</li>
<li>Come up with personal initiatives to promote sale of products. </li>
<li>Give daily report on leads collected, sales made, achievements and challenges to the Supervisor</li>
<li>Perform any other duties as may be prescribed from time to time by your Supervisor</li>
<li>Prepare a monthly report detailing the month’s activities, leads collected, sales, challenges faced and recommendations and send to the Supervisor.</li>
</ul>
Requirements:
<ul>
<li>Any minimum of a Bachelor’s Degree/Diploma, preferably in business, real estate or communication related fields. </li>
<li>Fresh graduates encouraged to apply. However, having a proven sales record in Real Estate, Motor Industry, Insurance or any other industry is an added advantage.</li>
<li>An excellent natural communicator with superb negotiation, persuasive, presentation and interpersonal skills.</li>
<li>Strong planning, organizing, reporting and networking skills.</li>
<li>Self-driven professionals with enthusiasm to meet high sales targets and to cope under demanding pressure.</li>
<li>Trustworthy, professional and reliable when dealing with confidential information.</li>
<li>Proficiency in computer skills MS Word, Excel.</li>
</ul>

Field Sales Executives

Job Description
Username Investment Ltd. is seeking to recruit competent, passionate Field Sales Executives with a bold personality and excellent interpersonal skills who will be based in Nairobi or Nakuru. Experience in sales/promotions is an added advantage.
<ol>
<li>Develop and cultivate new leads within the assigned territory, brief clients about products, follow up on them, the location, benefits, prices and payment methods and plans.</li>
<li>Maintain records of all sales leads and/or customer accounts.</li>
<li>Represent the brand during all customer and prospect interactions.</li>
<li>Educate customers on how products or services can benefit them financially and professionally.</li>
<li>Keep in touch with clients to build a good relationship and strengthen the image of the company.</li>
<li>In liaison with Client Relationship Managers, book and confirm clients going to site for site visits.</li>
<li>In liaison with Client Relationship Manager, facilitate the plot booking process for clients and all other documents.</li>
<li>Come up with personal initiatives to promote sale of products.</li>
<li>Preparation of daily, weekly and monthly report detailing the activities, leads collected, sales, challenges faced and recommendations and send to the Supervisor.</li>
<li>Perform any other duties as may be prescribed from time to time by your Supervisor.</li>
</ol>
Requirements:
<ul>
<li>A minimum of a Bachelor’s Degree/Diploma, preferably in business, real estate or communication related fields.  </li>
<li>Fresh graduates encouraged to apply. However, having a proven sales record in Real Estate, Motor Industry, Insurance or any other industry is an added advantage. </li>
<li>An excellent natural communicator with superb negotiation, persuasive, presentation and interpersonal skills. </li>
<li>Strong planning, organizing, reporting and networking skills. </li>
<li>Self-driven professionals with enthusiasm to meet high sales targets and to cope under demanding pressure. </li>
<li>Trustworthy, professional and reliable when dealing with confidential information. </li>
<li>Proficiency in computer skills MS Word, Excel.</li>
</ul>
Salary Scale
Salary is competitive depending on experience

Job Description
<ul>
<li>Ensure the creation of sale agreements, consent forms, and other necessary documentation for land purchase by working with the company's lawyer.</li>
<li>Follow up on all documentation with appropriate government agencies to make sure title deed processing is completed within the allotted timeframes and in strict accordance to the law.</li>
<li>Process all customer documents and conduct transfer of title deeds on behalf of Username Investment Ltd with designated company lawyers.</li>
<li>Confirm accuracy of all legal company documents before filing.</li>
<li>Maintain positive relationships with clients by offering assistance, knowledge and direction regarding the status of their documents.</li>
<li>Accurately track and keep an eye on the progress of every client document being handled.</li>
<li> Ensure that all conveyance-related regulations and legal requirements are followed by the company. Make sure all transfers have the necessary documents attached.</li>
</ul>
<h3>Requirements:</h3>
<ul>
<li>Minimum education level: Diploma in Land/Property Law, Real estate, Land Economics or related field from a reputable institution.</li>
<li>At least two years’ experience in Real Estate documentation in relation to Title processing.</li>
<li>High degree of accuracy and attention to detail when handling company and clients’ documents.</li>
<li>Strong analytical, planning, communication and interpersonal abilities.</li>
<li>Highly motivated and enthusiastic to maintain great services for both internal and external clients.</li>
<li>Team player.</li>
<li>Possession of a driver’s license is an added advantage.</li>
<li>Proficiency in computer skills.</li>
</ul>

Conveyance Officer

Job Description
Principal Duties and Responsibilities
<ol>
<li>To provide and promote First Class Customer Experience throughout the company by managing the customer experience team and making sure that service standards are being met.</li>
<li>To provide superb customer experience by leading and motivating the customer experience team and creating customer satisfaction goals.</li>
<li>Develop and implement customer experience policies, procedures and SLA’s</li>
<li>Supervising the daily operations of the customer service department</li>
<li>Define and communicate customer experience standards</li>
<li>Oversee the achievement and maintenance of agreed customer service levels and standards</li>
<li>Review and assess customer experience contracts</li>
<li>Setting customer service goals for team members and helping them reach those goals</li>
<li>Plan, prioritize and delegate work tasks to ensure proper functioning of the department</li>
<li>Ensure the necessary resources and tools are available for quality customer experience delivery</li>
<li>Review customer complaints and track customer complaint resolution</li>
<li>Monitor accuracy of reporting and data base information</li>
<li>Analyze relevant data to determine customer experience outputs</li>
<li>Identify and implement strategies to improve quality of service, productivity and profitability</li>
<li>Liaise with company management to support and implement growth strategies</li>
<li>Co-ordinate and manage customer experience projects and initiatives</li>
<li>Ensure budget requirements are met</li>
<li>Identify and address staff training and coaching need</li>
</ol>
Key Competencies
<ol>
<li>Demonstrated leadership skills and ability to taking independent charge of Customer Experience Department functions</li>
<li>Ability to act as a team player who can coach, support and train staff and colleagues</li>
<li>Well-developed written and oral communication skills. Able to communicate clearly and sensitively with internal and external stakeholders as a confident representative of Username Investment Limited.</li>
<li>Works with trustworthiness and integrity and has a clear commitment to Username’s core values and principles.</li>
<li>Awareness and sensitivity of self and others.</li>
<li>Well planned and organized.</li>
<li>Capacity for taking initiative and making decisions, with competent analytical and problem- solving skills.</li>
</ol>
Responsibility:
<ol>
<li>This role reports to the Head of Finance &amp; Customer Experience</li>
<li>This role has a team of direct reports in Customer Experience Department.</li>
</ol>
Requirements:
<ol>
<li>Bachelor’s Degree in related field required and from a recognized institution.</li>
<li>Competence in the use of varied computer systems</li>
<li>4 years working experience with at least 2 years in a Customer Service Management or Team Leader Position.</li>
<li>Proficiency in Microsoft Office (Excel, MS Word, PowerPoint mandatory)</li>
<li>Expertise in strategic management, project planning and budgeting, implementation as well as monitoring and evaluation.</li>
<li>Excellent leadership and interpersonal skills.</li>
</ol>
Salary Scale
Kshs. 105,000 – Kshs. 150,000
Interested candidates should submit their applications, which include a clear detailed CV, cover letter stating the candidate’s suitability and motivation for pursuing the position to recruitment@username.co.ke The subject of the email and cover letter should indicate the job title ‘Customer Experience Manager’. Applications to be sent by 26th October 2021.

Customer Experience Manager

<h2>Job Description</h2>
Username Investment ltd is a real estate company seeking to hire a competent Accounts Assistant who will be tasked with undertaking all accounts duties as instructed, authorized and directed by the immediate Supervisor.
Responsibilities
<ul>
<li>Reconciling Customer Accounts Daily and Weekly</li>
<li>Perform daily, weekly and monthly reconciliations.</li>
<li>Timely filing of taxes including VAT, Excise duty, STD Levy, Withholding Tax and Withholding VAT</li>
<li>Preparation of Monthly Expenses Schedule and Monthly Schedules for all Control Accounts</li>
<li>Daily posting of credit notes for all returns.</li>
<li>Maintain an up to date customer database that consists of the customers contacts with Daily Update and Client Relationship management.</li>
<li>Generating and Sending statements (Monthly-or on Request) to the sales team and customers when following up on payments</li>
<li>Posting of all transactions relating to Accounts Receivables and carrying out reconciliations where there are variances.</li>
<li>Preparing the AR Ageing Report</li>
<li>Collections update Report &amp; banked cheques, weekly &amp; monthly collection update Per Sales Representative.</li>
<li>Monitoring and reporting on accounts payables and receivables as per agreed timelines.</li>
<li>Maintain a working filing system on all accounts documents</li>
<li>To ensure petty cash payments are properly posted in the system on a timely basis.</li>
<li>To upload payments that which have been reviewed to the bank for payment processing.</li>
<li>To process supplier, internal payments in the system accurately capturing proper documents referencing and proper ledger accounts.</li>
</ul>
<h3>Requirements:</h3>
<ul>
<li>Bachelor of Commerce (Accounting option) or a Degree in a business related field</li>
<li>Minimum CPA Section IV or equivalent</li>
<li>A Minimum of 3-year experience in a similar role.</li>
<li>Must have experience in SAGE Evolution ERP</li>
<li>Advanced Excel with strong analytical skills.</li>
<li>Knowledge of Accounting Best Practice</li>
<li>Experience in a real estate industry would be an added advantage</li>
</ul>
<h3>Salary Scale</h3>
Kshs. 50,000 - Kshs. 60,000
<h3>How to apply</h3>
If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject (Accounts Assistant) to recruitment@username.co.ke on or before 4th Oct 2021. *Only shortlisted candidates will be contacted

Accounts Assistant – Real Estate Company

Principle Duties and Responsibilities:
<ol>
<li>Maintains organization staff by establishing a recruiting, testing, and interviewing programs; counselling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.</li>
<li>Prepares employees for assignments by establishing and conducting orientation and training programs.</li>
<li>Maintains the work structure by updating job requirements and job descriptions for all positions.</li>
<li>Payroll Management.</li>
<li>Maintains employee rewards programs and informs employees of rewards by studying and assessing rewards needs and trends; recommending reward programs to management.</li>
<li>Planning, scheduling and management of company wide team building programs.</li>
<li>Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.</li>
<li>Maintains human resource staff job results by counselling and disciplining employees, planning, monitoring, and appraising job results.</li>
<li>Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.</li>
<li>Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.</li>
<li>Ensures legal compliance by monitoring and implementing applicable human resource country requirements; conducting investigations; maintaining records; representing the organization at hearings.</li>
<li>Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.</li>
<li>Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.</li>
<li>Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.</li>
<li>Completes human resource operational requirements by scheduling and assigning employees; following up on work results.</li>
<li>Maintains human resource staff by recruiting, selecting, orienting, and training employees.</li>
</ol>
Contributes to team effort by accomplishing related results as needed.
<h3>Requirements:</h3>
<ul>
<li>A minimum of a Bachelors Degree.</li>
<li>Qualifications in Human Resources will be an added advantage.</li>
<li>Self-driven and Proactive.</li>
<li>At least 5 years experience in HR 2 of which is in management.</li>
<li>Experience in the real estate industry will be an added advantage.</li>
<li>Knowledge and expertise in Human resources.</li>
<li>Proficiency in Microsoft Office is a must.</li>
<li>Strong communication and interpersonal skills</li>
<li>Must be pleasant and passionate about work patient, polite and friendly</li>
<li>Ability to work in a fast-paced and highly growing organization.</li>
</ul>
Responsibility:
<ul>
<li>This role reports to the Head of Human Resources.</li>
</ul>
Username Values: Key Performance Drivers
Trust
We continue to develop long-standing relationships through trust with our clients and build cooperative relationships with our competitors. We will never compromise our ethics, reputation, or values to get results.
Professionalism
We make it our culture to do business by applying the best industry practices and enhance integrity in all our transactions. We use our skills, relationships, and ethics to better our communities.
Innovation
We continuously look for ways of making life easier for our customers, employees, suppliers and investors by applying the most effective approaches to challenges in the Industry. Our products are always well researched and deliberately affordable. We are always looking for ways to positively change the real estate industry in Kenya and the region.
Customer Service
We strive to put our customers first by giving first class customer experience, communicate often, and continually improve our services through training, technology and customer feedback.
Relationships
We achieve results through building relationships with customers, local business leaders, competitors, and community leaders.
<h3>Salary Scale</h3>
Kshs. 150,000 - Kshs. 200,000
<h3>How to apply</h3>
Send your CV/resume for consideration and shortlisting to recruitment@username.co.ke on or before Tuesday 23rd February 2021. Only shortlisted candidates shall be contacted.