Account Manager Long Tail

THE JOURNEY

• Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
• Understand motives of inactive partners and churn and make plans to improve MoM.
• Define scalable processes, making sure long tail partners are self-sufficient in using our tools.
• Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets
• Identify new assets to sell to the long tail partners and implement the whole process.
• Review and propose partner communications, ensuring partner engagement and long-term relationships.
• Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
• Work on improving Kpis for the long tail partners through comms, tech releases, new features implementation, and different analysis and tests
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

WHAT YOU WILL BRING TO THE RIDE

• Experience in Account Management, Customer Service or Business Consultancy
• Preferably experience in FMCG, food-hospitality or on-demand delivery industry
• Effective English written and communication skills
• High level of excel skills required
• Mass communication tools skills will be valued
• Determined to get things done: no job is too big or too small
• Organized and detail-oriented
• Problem solver, data-driven with an analytical approach
• Great interpersonal and communication skills
• Comfortable working in a high growth and high-performance start-up with a fast pace