Agent Welfare Lead - ESA

Job Location: Nairobi, Kenya

About the role

The Agent Welfare Lead for East and Southern Africa at Sun King will provide strategic guidance to the Agent Welfare Associates, ensuring alignment with HR and broader company goals. The role will ensure the collation and review of agent and field data to uncover root causes of issues and areas for improvement, as well as the preparation of monthly and quarterly dashboards for HR, sales, and business stakeholders.

These insights will highlight incident prevalence and potential risks, while working closely with cross-functional teams to ensure corrective action plans are developed and implemented across departments.

• At least 5 years of professional experience in human resources management, with a strong focus on employee welfare, relations, and engagement.
• A minimum of 2 years’ experience guiding or coordinating a team.
• A professional certification or degree in HR Management.
• Strong data interpretation and strategic thinking skills.
• Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.
• Professional growth in a dynamic, rapidly expanding, high social-impact industry.
• An open-minded, team-centred culture with engaged colleagues inspired by the possibilities of innovation and creating a profound impact on people and the planet.
• A truly multicultural experience, with opportunities to work with and learn from people across different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that enhance your growth as a professional through the Sun King Centre for Growth.