Analyst, Learning Experience

High-level Responsibilities

• Training Needs Analysis: Work with other Learning Experience work streams (Research & Development, Curriculum, Training, and Nesting & Matching) and relevant stakeholders in identifying performance gaps and designing appropriate learning interventions.
• Training Facilitation: Facilitate impactful learning sessions using adult learning methodologies to unleash the full potential of EAs and non-EAs (support staff).

Specific Responsibilities

You will support the Learning Experience Coach in optimizing and operationalizing the services offered by Lifelong Learning:

• Onboarding: Provide a meaningful 5-star onboarding experience to non-EAs by owning, leading, and overseeing the Global Athena Onboarding process. Coordinate with the different team members involved in the preparation and implementation of the learning events and activities that make up the Global Athena Onboarding agenda.
• Professional and Personal Module/Course Development: Work closely with the dedicated Instructional Designer/s of the LX Curriculum team and other relevant stakeholders in the design and creation, as well as take the lead in the facilitation and delivery, of:
• Professional Development learning modules and certification programs that target skills, knowledge, abilities needed by EAs and non-EAs (support staff) in order to ensure, among others:
• effective planning and organization of work
• strong interpersonal communication
• effective collaboration
• delivering consistent results
• Personal Development modules that encourage individual growth and self-awareness as well as mental, emotional, and social well-being.
• Career Advancement: Work and collaborate with the dedicated Instructional Designer/s of the LX Curriculum team and other relevant stakeholders in the design and creation, as well as take the lead in the facilitation and delivery, of learning programs for high-performing EAs and non-EAs (support staff) who are moving up to a new position or taking on a new role within the organization.
• Events: Work with the Lifelong Learning team and other stakeholders in the preparation, selection of internal and external speakers, promotion, staging, uploading of audio-visual presentations to official social media channels, and evaluation of extra-curricular learning events or activities foremost of which is the Athena Masterclass.

You will support the Learning Experience Coach in continuous improvement initiatives and perform your duties and responsibilities in a manner that ensures consistent operational excellence in Lifelong Learning:

• Continuous Improvement: Consistently evaluate if we are supporting EAs and non-EAs (support staff) to ensure continued success.
• Tenured EA and non-EA Feedback: Collate and communicate performance/skill gaps to the Recruitment, Operations, Client Experience, and LX teams to help optimize our recruitment, training, and coaching processes.
• Track: Monitor readiness, intervening when there are performance/quality issues.
• Operational Excellence: Consistently evaluate if we are modeling and demonstrating professional behavior in the conduct of our work.
• Creativity
• Demonstrate resourcefulness and inventiveness in implementing learning events and activities.
• Coordinate with Marketing in creating internal promotional material for Lifelong Learning programs and events
• Data Sourcing and Research
• Utilize all available sources of data whether it be thru fact-finding meetings, regular status reports from Operations or CX, or the different Athena Google Spaces in gathering information that can be utilized for the design and development of Lifelong Learning modules and programs.
• Humility
• Listen and take suggestions from everyone, regardless of position or title. We are a team that encourages people to approach one another directly and to espouse a feedback-driven mentality.

Organization

• Plan and kick start Lifelong Learning-led meetings with a clear-cut agenda and stick to it.
• Follow the naming convention of all files uploaded to the LX shared drive.
• Create Lifelong Learning templates and forms where and when necessary.
• Continuously update the LX Analyst job description to ensure relevance.

Ownership

• Prepare learning feedback forms and summary reports for all Lifelong Learning events and activities.
• Review Lifelong Learning courses and content to check for relevance.
• Prepare Lifelong Learning reports.

Personal Presentation and Branding

• Demonstrate an executive presence through appearance and communication style (verbal and non-verbal) consistently.

Punctuality

• Join scheduled syncs, 1:1s, huddles, and meetings at least two minutes ahead of time.
• Respond to emails directly addressed to you within 24 hours. 
• A police clearance is required for successful candidates and should be readily available once identified for the role.