Assistant Customer Experience Officer – Digital Marketing

Our client, a regulated NWDT SACCO based in Nairobi County, seeks to appoint a qualified and experienced individual to the position of Assistant Customer Experience Officer with a bias for Digital Marketing.Position: Sacco Assistant Customer Experience Officer – Digital Marketing (REF: CBI/ACEO/8/26)Reports To: Marketing OfficerJob PurposeReporting to the Marketing Officer, the role supports the development and implementation of digital marketing activities that enhance the Sacco’s online visibility, engagement and reputation through creative digital campaigns, relevant content and data-driven communication initiatives.The role combines digital marketing execution with customer experience responsibilities, including managing digital channels, supporting campaigns, monitoring engagement, responding to customer enquiries and maintaining accurate records of customer interactions.Performance ExpectationsThe successful candidate will be expected to deliver measurable outcomes, including:Increased visibility and engagement across the organisation’s digital platforms.Timely development and publication of relevant, high-quality digital content.Effective execution and monitoring of digital marketing campaigns.Accurate tracking and reporting of digital engagement and campaign performance.Timely and professional handling of customer enquiries and complaints.Effective follow-up, escalation and closure of customer issues and feedback.Accurate maintenance of customer interaction and digital marketing records.Consistent adherence to communication, branding and confidentiality requirements.Key ResponsibilitiesSupport the development and execution of digital marketing campaigns across social media, Sacco website, email and other relevant platforms.Manage the organisation’s social media presence and monitor audience engagement and digital performance.Design, prepare and publish digital content aligned with corporate messaging and branding guidelines.Track campaign performance and support reporting on relevant digital marketing metrics and campaign return on investment.Maintain and update website content to ensure that information remains...