Associate, Retail Collections

Job Purpose:

To ensure that Retail Business meets its credit objectives through monitoring of accounts’ performance and managing late repayments and arrears to ensure delinquency rates are managed within Bank’s stipulated acceptable levels.

Key Responsibilities:

Day to day Collections and recoveries:

• Monitoring allocated accounts daily and instituting timely corrective measures to avoid delinquency. 
• Contacting clients in default to ensure repayments are received. 
• Ensure the set collections targets and flow rates are met.
• Implementing the set strategies and methodologies to reduce volume of past due accounts and write offs.
• Updating the collections systems with All clients’ discussions and following up as per agreement with clients.
• Recommending restructures where needed.
• Follow up with the collection agencies and process instructions on a timely basis (where applicable).

Account monitoring and inputs to process improvements:

• Analyzing settled debts and recommending closure of the accounts. 
• Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
• Maintain MIS related to performance of the accounts and escalates trends for inputs in policy changes and product development. 
• Reviewing processes within collections and recoveries to identify risk and opportunities to streamline operations, service delivery and minimize losses.
• Work with solicitors during the litigation process to ensure optimal collections and recovery with minimal cost to the bank.
• Recommending improvements to the collections systems.

Others:

• Ensure legal, regulatory and Bank policy and procedure compliance through the collections process.
• Other duties assigned from time to time.

Decision making and accountabilities:

• Collections and recoveries have a direct impact on bank’s financials.
• Recommend accounts for restructuring and write off.
• Highlighting areas of weaknesses in policy and processes.
• Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
• Review processes and recommend improvements.

Qualifications and Work Experience:

• Minimum of three (3) years of continuous experience in debt management, collections, or recoveries role, preferably within a banking or financial services institution.
• Bachelor’s degree in finance, Business Administration, Accounting, Economics, or a related field.
• Strong understanding of credit policies, debt collection practices, and regulatory compliance within the financial sector. 

Skills and Competencies:

Personal Skills/Attributes:

• Good business communication (written and verbal) skills.
• Should possess strong negotiations and good interpersonal skills and be able to interact with all levels of personnel within and outside the Bank.
• Proficiency in the use of computers - MS office, relevant banking software.
• Good problem solving and analytical skills.
• Good judgment and decision-making skills. 
• Ability to work independently, with minimal supervision. 
• Ability to work with large volumes of work.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 5th April 2026.