Back Office Associate/Front Office Associate

Primary Responsibilities:

• Verify outward clearing items such as outward cheques, EFTs, salary transfers and uploads.
• Process outward SWIFT and RTGS Remittances.
• Verify inward clearing items such as inward cheques, direct debits and outward unpaid cheques.
• Verify and authorize in-house cheques in the system.
• Investigate and resolve customer inquiries regarding clearing items such as unpaid items, un-and reconciled items.
• Act as joint custodian of Branch vault and/or ATM;
• Mentor and coach teams.
• Conduct daily call backs.
• Reconcile the Branch suspense accounts and prepare weekly reports.
• Cross -sell the Bank’s retail products.

Person Specifications

• Bachelor’s degree in a Business related field from a recognized institution.
• Part completion of CPA (K), ACCA or its equivalent.
• At least one to three years relevant experience.
• Excellent communication and interpersonal skills.
• Good people-management skills.
• Excellent planning and organization skills.