Billers Lead (EBKL)

Job Purpose:

Billers Lead is responsible for reviewing biller applications and ensure compliance to process and procedures. She/He is also responsible for quality of approved billers as well as ensuring product awareness with staff and customers. He/She ensures end to end processing of biller applications and utilization.

Key Accountabilities: 

• Responsible for reviewing biller processes and policies and ensuring implementation.
• Support in biller integrations, testing and activation.
• In charge of key biller relationship management and performance.
• Achieving targeted growth in individual and team portfolio revenue.
• Training of staff and customers on Billers.
• Liaison with technical teams to ensure seamless recruitment process and system integrations.
• Responsible for biller performance and reports availability.
• Responsible for biller marketing and branding.
• Timely sharing of market intelligence and market trends
• Any other duty assigned by team leader.

Qualifications

Qualifications and Experience 

• Bachelor’s degree or Higher Diploma in Sales and Marketing.
• Minimum KCSE mean grade C+ or O level
• Computer knowledge with excel packages or exposure.
• Over 3 years working experience in the Bank
• Experience in overall branch operations especially Cash, Account opening, Customer Service,)
• Previous experience in agency banking –should be an added advantage.
• Knowledge of market routine surprise checks and how they are conducted.
• Knowledge of competitors analysis and market feedback
• Ability to identify and respond to customer needs. 

Key Skills and Competencies: 

• Demonstrate high exposure and skills in computer spreadsheets.
• Demonstrate good record keeping skills.
• Strong business marketing and sales skills
• Team player with excellent interpersonal skills
• Exhibits professionalism and integrity
• Prior experience in leadership roles with ability to inspire others.
• Demonstrates ability to analyze, solve problems and make decisions.
• Demonstration of financial Analytical skills
• Ability to work under pressure e.g. long hours/ constant travelling
• Good communication skills both verbal and written
• Knowledge of competitors analysis and market feedback
• Ability to identify and respond to customer and agents needs