Branch Business Manager - Nyeri Branch

Principle Accountabilities

Generate and grow existing and New Business:

• Develop strategies & execution plans to create new sales in all business lines in the branch
• Develop strategies & execution plans to ensure growth of existing business in the branch
• Prepare & execute sales presentations & activations
• Monitoring daily performance at the branch to ensure targets are met. Developing corrective action plan where necessary
• Monitor & ensure customer service standards at the branch are met & maintained at all customer touchpoints
• Preparing relevant management Information reports on the Branch performance within stipulated timelines
• People Management & administration:
• Manage the sales staff at the branch by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
• Continuous review & appraisal of Branch staff performance and immediate corrective action.
• Ensure sales staff are motivated for maximum productivity
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by Branch staff.
• Ensure planned leave schedule & execution for branch staff.
• Relationship Management:
• Supervise implementation of portfolio management of the branch portfolio.
• Review the call program to ensure that it is followed with call reports generated per visit for effective follow-up.
• Ensure the branch attend to customer banking needs in a timely manner and manage their expectations.
• Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
• Risk Management:
• Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy
• Ensure that sales staff manage and maintain quality of Loan Portfolio in the branch
• Continuous review the branch’s credit portfolio to ensure that early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.
• Ensure that assigned sales staff are taking remedial actions on all delinquent accounts.
• Ensure that the branch staff strictly adhere to banks operating procedures & policies to ensure all controls are observed.
• Ensure the branch comply with AML/KYC guidelines in customer recruitments.
• Review of compliance/Audit reports for the branch with the quest to ensure that corrective action & recommendations are addressed.

Key Competencies and Skills

Technical and General Competencies:

• Technical competencies: Selling and Negotiation Skills, Basic accounting skills and other professional qualifications such as AKIB
• General competencies: Team Work and Interpersonal skills, Leadership Skills, Analytical Skills, Integrity and Professionalism, Communication Skills,

Minimum Qualifications, Knowledge and Experience

EXPECTED MINIMUM QUALIFICATION

Education:

• A University degree in a business-related field.
• A Master’s degree in a business-related field will be an added advantage.

Experience:

• Minimum of 5 years’ experience in sales management within the Banking Industry.