Branch Manager

nairobiKE

Full-time

Bachelor

6 months ago10/03/202511/02/2025

- closed

Role Overview:

We are seeking a dynamic and results-driven Branch Manager for our Trade Center Branch – Nairobi. The successful candidates will be responsible for overseeing branch operations, managing staff, ensuring compliance, and driving growth through excellent customer service and strategic sales initiatives.

Key Responsibilities:

  • Oversee daily branch operations and monitor staff performance
  • Achieve sales targets and grow the branch’s customer base
  • Ensure adherence to all regulatory, legal, and compliance requirements
  • Handle customer escalations and maintain high service quality standards
  • Prepare, review, and submit branch financial reports
  • Implement strategies to improve branch efficiency and profitability

Must-Have Qualifications:

  • Bachelor’s degree in Business, Finance, or a related field
  • 3–5+ years’ experience in a microfinance or financial institution (preferred)
  • Proven leadership or supervisory experience
  • Strong understanding of financial products and customer relationship management
  • Excellent communication, problem-solving, and decision-making skills

What We Offer

  • Competitive salary and performance-based incentives
  • Opportunities for career growth and professional development
  • Supportive and collaborative work environment

Interested and qualified? Go to Mwananchi Credit Ltd on mwananchicredit.com to apply

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Mwananchi credit

Mwananchi credit

Mwananchi Credit Ltd is a leading micro-finance company that offers tailor-made financial solutions for its customers to meet cash flow challenges faced by both individuals and SMEs. We are seeking to...