Business Development Account Specialist (Nairobi and North Eastern)

Job Description

Reporting to the Squad Leader, the role holder will be responsible for achieving overall NPS, revenue, and acquisition targets within their assigned territory. They will be tasked with working through Safaricom Business Partners to develop, manage, and expand the customer base while driving revenue growth. This role will also focus on developing strong customer relationships and ensuring best-in-class account management practices to support long-term success and loyalty.

Responsibilities

• Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Achieve set revenue targets through new sales, up-selling, and cross-selling to enterprise customers.
• Identify and develop growth opportunities within the target market.
• Drive adoption of relevant market propositions and execute strategic relationship plans.
• Manage customer accounts through pipeline development, opportunity tracking, and sales performance rigor.
• Build and maintain strong CXO and buying center relationships to support long-term customer goals.
• Ensure customer retention via contract management, churn prevention, and proactive issue resolution.
• Prepare and maintain up-to-date account development plans and sales cycle documentation.
• Leverage company platforms (events, activities) for relationship-building and market penetration.
• Ensure timely and accurate reporting (daily, weekly, monthly) and strict use of CRM systems.
• Foster positive customer experiences to drive Net Promoter Score (NPS) through consistent relationship management and problem resolution.
• Uphold company values of Speed, Simplicity, and Trust in all engagements.

Qualifications

• Bachelor’s degree in commerce, ICT, or a business-related field.
• 4 years and above sales experience in ICT, IoT or Tech Solutions, managing enterprise accounts in a B2B or B2G environment, preferably in the ISP sector.
• Prior experience in ICT solutions for corporate, healthcare, humanitarian, or service industries is an advantage.
• Strong relationship management skills, ideally from a large or blue-chip organization.
• Proven ability to meet and exceed sales targets and drive business growth.
• Strong business development and solution-selling capabilities.
• Commercial acumen with a clear understanding of enterprise sales processes.