Clients Relations Officer

Duties & Responsibilities: 

• Develop, implement and deliver business development targets as per sales plan. 
• Identify and create product wise customer data base, target list and masters. 
• Establish, develop and maintain business relationships with consultant doctors and medical fraternity, insurance companies and corporate clients. 
• Conduct regular need-based market research to gather relevant data in order to analyze products, services, competition and trends. 
• Gather and document regular feedback from clients, communicate to respective heads of departments and work on a clear action plan. 
• Effectively communicate and promote products, services, packages, plans, features, and benefits to existing and prospective clients. 
• Organize and manage events like health camps, disease detection camps, CMEs and CSR activities. 
• Contribute to the strategic planning of an annual or long-term marketing plan to drive forward agreed company objective. 
• Build relationship with external partners who include key corporate clients, insurance firms, referring doctors and hospitals within the region. 
• Holistic marketing of the organization, the facilities available and the various services offered. 
• Compile and distribute financial and statistical information monthly, and writing field visit reports on daily basis. 
• Maintain, build and update a mailing database. 
• Maintain continuity among work teams by documenting and communicating actions, irregularities and continuing needs. 

Qualifications & Requirements 

• Bachelor’s degree in Public Relations, Business Administration, Marketing or any other business related field. 
• Minimum 2 years’ experience in sales, customer service or business development, preferably in hospital industry. 
• Should also possess/demonstrate the below competencies: 
• Good analytical and negotiation skills. 
• Customer orientation and ability to adapt/respond to different types of characters. 
• Excellent interpersonal and presentation skills. 
• Ability to multi-task, prioritize, and manage time effectively. 
• Excellent Public Relations and Relationship building acumen.