Collection Specialist

Reporting directly to the Credit Controller, we are looking for an energetic and enthusiastic Collection Specialist to be based in our Nairobi office. In this role, you will be responsible for executing KONE Kenya’s customer credit management activities.
This is a unique opportunity to join a team of professionals who thrive to drive collection strategies in the market. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

Are you the one?

• 3 + years of professional experience;
• Bachelor’s Degree in Finance or similar;
• Experienced in a related industry, elevator industry would be an advantage;
• Customer centric conducting the first collection calls towards customers in a structured way with the use of SAP;
• The ability to initiating the dispute management workflow by dispatching the recorded disputes to the other business responsible in the organization for resolution;
• Experienced in coordinating the dispute resolution process to ensure that the dispute resolution happens in the right place in the organization;
• Experience on ERP tools and MS Office is a must, SAP experience would be advantageous;
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
• A self-starter with the ability to interpret and analyze data to draw conclusions and identify patterns;
• Ability to work together as a team and promote a harmonious environment;
• Excellent English communication, presentation and negotiation skills. Knowledge of other African languages will be advantageous.