Collections Associate

Role and Responsibilities

• Contact customers and clients via phone calls and emails tcollect outstanding payments and resolve delinquent accounts.
• Utilize effective negotiation and persuasion techniques tsecure payment commitments, create repayment plans, and negotiate settlements within company guidelines.
• Review and analyse customer accounts tdetermine the best course of action for collection efforts.
• Provide exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a professional and empathetic demeanour throughout the collection process.
• Maintain accurate and detailed records of customer interactions, payment arrangements, and account status updates in the company's collection system.
• Collaborate with internal teams, such as customer service and billing, tresolve customer disputes, clarify billing discrepancies, and ensure accurate account information.
• Stay updated on company policies, industry regulations, and compliance requirements related tdebt collection practices.
• Meet or exceed individual and team collection targets, while adhering testablished key performance indicators (KPIs) and quality standards.
• Provide feedback and recommendations for process improvements tenhance the efficiency and effectiveness of collection activities.
• Handle difficult or escalated customer situations with professionalism, patience, and a focus on achieving positive outcomes.

Requirements

Experience Profile

• Strong verbal communication skills
• Listening skills
• Ninhibitions in asking for money
• Skills of negotiation and persuasion
• Strong persistence and follow-through
• Attention to detail
• Money oriented - Can you close the deal or generate revenue?
• Good diction and Pronunciation
• Experience in collections in the US Market
• Must be self-driven & can work with minimal supervision.