Commercial Business Analyst

About the roleThe Commercial Business Analyst reports to the Head of Commercial – Electric Business, with a dotted line to the Senior Director – Electric Business. The role leads sales performance management and commercial analytics while providing data-driven insights that improve sales, repayments, usage, carbon project execution, and overall business performance. The Analyst also supports strategic initiatives, prepares high-quality presentations for leadership, and strengthens decision-making across PAYGO, Carbon, B2C, and B2B channels. Duties and Responsibilities Sales Performance Support Support the weekly and monthly sales performance cycle by preparing dashboards, compiling insights, and coordinating action-tracking updates for channel leads.Assist channel leads in monitoring performance across all channels—Direct Sales, B2B, PAYGO, Carbon, and Country MRV—by providing timely data, reports, and analytical support.Help identify areas of underperformance at the channel, region, agent, or country level and provide data driven analysis to inform targeted actions proposed by channel leads.Maintain and continuously refine sales dashboards and real-time performance trackers to ensure channel leads have accurate and accessible information.Support channel leads in the creation, monitoring, and evaluation of sales targets, KPIs, and incentive structures by supplying relevant data, historical trends, and analytical recommendations.Commercial Quality & Compliance Monitoring Track and report key quality metrics, including repayment efficiency, stove usage rates (KOPA usage/uptime), activation quality, carbon eligibility compliance, and correctness of customer onboarding data.Identify early warning signs for repayment risk, low usage, poor activation practices, and potential carbon ineligible sales.Collaborate with country teams to ensure strong operational discipline and high-quality sales execution.Provide leadership with insights on overall commercial...