Customer Experience Internship

The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:

• Higher Diploma in a related field
• At least 1 year of experience in Operations or Customer Service
• Strong customer relationship experience
• Solid understanding of customer service and operations
• Experience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)
• Typing skills (at least 30 words per minute preferred)
• Excellent telephone skills
• Excellent conflict resolution skills
• Technical skills (preferably with telephone and order booking systems)
• Excellent communication skills, both spoken and written
• Excellent negotiation and interpersonal skills
• Mental alertness
• Assertiveness