Customer Relations Officer

nairobiKE

Full-time

Bachelor

2 years ago03/12/202404/11/2024

- closed

Duties And Responsibilities

  • In charge of customer service to walk in and online customers, communicating courteously with customers by telephone, email, letter and face to face.
  • Ensuring professional, timely, accurate and efficient flow of information to and from members and other stakeholders.
  • Dealing with enquiries from members on their loans and savings accounts.
  • Answering various routine inquiries (both phone and emails) from internal and external stakeholders.
  • Directing queries to relevant officers and ensuring that feedback is promptly given.
  • Ensuring that all bank slips, cheques, and other correspondences received in the office are registered in correspondence logbook and circulated on a daily basis.
  • Follow up on queries directed to relevant officers and ensuring Sacco SLA is adhered to.
  • Give daily reports to the customer care officer on matters not closed and other matters that require attention.
  • Conducting internal customer service training.

Qualifications:

  • Degree in Public Relations, Customer Service Management, Co-operative Management, or a Business-related course from a recognized institution.
  • Customer Care training (is an added advantage)

Experience:

  • Minimum of 3 years working experience in a similar role.

Key Competences:

  • Good analytical skills, good communication and interpersonal skills, must be a team player and able to work under minimum supervision.
  • Strong communication and technical skills
  • Problem-solving and critical thinking skills
  • Able to handle complaints and difficult situations.
  • Have an ordered approach to documentation and procedures.
  • Willingness to learn and be flexible in the working arrangements.
  • Use initiative to plan own work schedule to meet deadlines.

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Sorry, this job is closed and is no longer accepting applications.

Safaricom

Safaricom

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Finan...