Customer Service Coordinator

Job Purpose:

The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.

Key Responsibilities:

Customer Service

• Telephony (Customer Communication)
• Customer Order to Cash Process (Local & Exports)
• Retail Order Pre-Planning (MPP/CSR)
• Ve Serve support
• Retail Automation & Consignment Stocking
• Maintenance of Customer Sites (Retail, Commercial & Lubes)
• Customer Master Data Management (MRD/MDG)
• Customer Complaints & Feedback Management (CSI)
• Card Centre & Customer Support
• Helpdesk, Business Support & Records
• Special Support to Key Customers
• Other duties and Support as requested.

Knowledge, Skills & Qualifications:

• University Graduate
• Previous experience in Customer Service
• Fluency and Proficiency in English & Kiswahili
• Multi-tasking
• Problem solving
• Team player