Customer Service Officer - Thika Branch

Principle Accountabilities

• To manage queues by constantly monitoring customers wait time so as to ensure timely customer service. 
• To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention 
• To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations. 
• To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers 
• To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers. 

Key Competencies and Skills

Technical competencies:  

• Communication Skills 
• IT Skills 
• Product knowledge 

General competencies:  

• Interpersonal skills 
• Team Player 
• Listening skills 
• Empathetic 
• Emotional Control 
• Professional 

Minimum Qualifications, Knowledge and Experience  

• Education: Bachelors Degree 
• Experience: Over one (1) year’s banking experience