Customer Service Operations Associate

Our environment

• We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.

Your key role in operations

This is a highly demanding and process-oriented role requiring individual smarts and precision in the execution of tasks. The effect of your inputs in this role will be immediate and direct. Role expectations include:  

• Build and maintain relationships with customers and transporters
• Achieve high customer service and proper transporter management
• Manage customer transactions including trips and after-sale service
• Coordinate and oversee the shipment of goods from shippers to customers
• Communicate with shippers, transporters, and customers to resolve issues and ensure smooth operations
• Optimise transportation routes to minimise costs and maximise efficiency
• Communicate effectively and efficiently with customers, transporters and team members
• Implement process improvements to enhance operations
• Identify and fix operational issues as they arise
• Address general customer requests
• Maintaining exemplary operational records

Your qualifications

• University degree level education with up to 2 years’ post university work experience (start-up experience is a plus). We don’t focus on your field of study – just your dedication, integrity, dynamic nature, and ambition.
• High degree of professionalism 
• Extreme attention to detail
• Excellent verbal and written communication skills
• Good mathematical skills
• Good coordination and logistics handling
• Good administrative and organisation skills
• Strong forward planning
• Good interpersonal skills
• High emotional intelligence
• Strong preference for candidates who have worked in service and hospitality industries.

Physical demands & work environment

• Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.
• As we grow, your efforts will be duly rewarded. As much as you will be a partner in our growth, we will be a partner in your development, too. We are building a world-class company and we can’t wait for you to join us. If we sound interesting to you and you have the qualifications and experience required please apply.
• Only applications submitted via the application link will be considered. We do not accept or respond to applications sent via email or other channels. Candidates who do not meet the qualifications will not be considered

Applications are reviewed on a rolling basis.