Customer Service/Teller

JOB PURPOSE

To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

KEY RESPONSIBILITIES

• Receiving customers at the branch and attending to enquiries
• Receiving customers emails and phone calls and providing prompt feedback
• Engage customers with inactive accounts to activate them
• Assist customers in the account opening procedures
• Conduct KYC and AML verify customers’ credentials and information shared
• Report any fraudulent or questionable potential customers
• Share the bank product flyer and introduce the features to the customer for future follow up.
• Cross sell bank products to existing customers to increase product usage level
• Processing of deposit and withdrawal transactions
• Efficient execution client’s instructions and follow up
• Provide service feedback form to the customers
• Ensure the banking  is well stocked with promo material and necessary stationery
• Authenticate all outward cheques and post in the system
• Cash management by tracking the level of cash in your till and the demand levels
• Keep the cash tills secure
• Management of turnaround time on customer queries
• Queue management in the banking hall
• Ensure the customer experience is commendable at all times.
• Monitor the ambience and cleanliness of the banking hall through the day
• Facilitate applications of ATMs and mobile banking services
• Coordinate the postage of parcels from branch to designated recipients and back
• Coordinate the branch meeting logistics
• Responsible for basic office supplies such as stationery, water etc
• To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Degree in a Business Management, Accounting, Finance or Business Administration.
• Professional banking qualifications will be added advantage
• 2 Year work experience in a bank
• Excellent customer service skills
• Able to multitask
• A fast learner
• Good communication and interpersonal skills
• Good marketing and People management skills
• Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

Method of Application

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 03rd May 2023. Only shortlisted candidates will be contacted.