Customer Solution Engineer - Product

What will you do?

Collaboration with sales

• Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard Special Engineering requirements.
• Selects the correct product platform on which to make the offer and ensures the offer is Competitive.

Product planning – Costing

• Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
• Responsible for correct product costings in non-standard cases, both for corporate and local Materials

Product planning – Specs

• Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials.
• Performs initial and revised non-standard energy calculations.
• Performs simple traffic analyses.
• When accountable for the overall engineering of the project:
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z

Product planning – Availability and lead times

• Coordinates product lead times from Supply Line and local sourcing

Product planning – Installability

• Ensures that the proposed product can be installed
• Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations

Product planning – Maintainability

• Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
• Identifies possible deviations from standard maintenance methods and ensures that resolutions are found

Product planning – Compliance

• Ensures that the proposed product fulfils local codes, regulations, and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned product complies with KONE’s Engineering Policy

Key tasks in the KONE Customer process

• Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
• Executes activities for holistic product planning.

Are you the one

• Bachelor’s degree in mechanical, Electrical, or Civil Engineering.
• 2-4 years of experience in the elevator industry preferred.
• Candidate with a minimum of 1 to 2 years of experience in AutoCAD.
• Proficient with MS Office Word, Excel, and PowerPoint.
• Excellent communication and influencing skills in English.
• Excellent collaboration skills and the capability to work in teams with people from different cultural backgrounds.
• Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
• Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
• Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet customer expectations is considered a plus.

What do we offer

• A great dynamic team that promotes a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs cover a wide range of professional skills.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behavior, and ethics.
• Sustainability and innovation.
• Working for a successful organization.