Customer Success Executive

Job Description

• As a Customer Success Executive at NIQ Kenya, you will serve as a key strategic partner between NIQ and our clients. You’ll combine data, insights, and tools to help clients make better decisions, faster. You will manage research projects end-to-end, deliver analysis, create strategic client deliverables, and support business growth through impactful client service.
• This role is dynamic and client-facing, requiring strong analytical skills, attention to detail, and a deep understanding of consumer and market data.

Key Responsibilities

Client Relationship & Engagement

• Act as the client’s main point of contact, managing multiple queries and projects.
• Attend and lead client meetings and presentations (virtual or in-person).
• Drive client value through effective use of NIQ services and data platforms.
• Partner with senior team members to support strategic accounts.
• Drive NPS (Net Promoter Score), client satisfaction, and retention.

Research & Project Management

• Develop research instruments (questionnaires, discussion guides, etc.).
• Coordinate research projects from planning to execution to reporting.
• Work with internal teams such as the Global Report Center Team to ensure quality delivery.
• Ensure outputs are client-ready, insightful, and aligned to business objectives.

Data Analysis & Insight Delivery

• Compile, clean, analyze, and interpret consumer and sales data.
• Summarize insights in charts, tables, and graphs with minimal supervision.
• Create and refresh cyclical reports, flagging trends and business opportunities.
• Identify inconsistencies or data errors and provide resolutions.
• Deliver insight-driven stories using techniques like SCQA.

Consultative & Strategic Thinking

• Draft reports and presentations (issue-based or category-wide).
• Build compelling narratives, finalize recommendations, and guide client decision-making.
• Provide feedback on internal processes to better serve client needs.
• Support cross-market collaboration when serving regional or multi-country clients.

About You – The Ideal Candidate

• Highly motivated, self-directed, and proactive.
• Excited about analytics, tech, and innovation.
• Comfortable managing multiple deadlines while maintaining a client-first mindset.
• Curious, solutions-oriented, and not afraid to challenge the status quo constructively.
• Obsessed with precision, accuracy, and impact.

Qualifications

• Bachelor’s degree in Marketing, Statistics, Business, Economics, Mathematics, or related fields.
• 1-2 years of experience in Market Research or Client Service roles.
• Strong numerical and analytical skills; confident working with large datasets.
• Excellent communication and data visualization skills.
• Client service mindset with knowledge of brand, category, and growth strategy.
• Proficient in Microsoft Excel, PowerPoint; knowledge of Power BI or Tableau is an advantage.
• Business acumen and understanding of market dynamics.
• Fluent in written and spoken English.
• Comfortable in digital-enabled and agile environments.