Customer Supply Manager -East Africa

JJob Title: Customer Supply manager – East Africa

About Us:

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life’s moments mean a little more.

About the function:

Africa Partner Markets covers 40+ countries across Africa. It manages partnerships to manufacture and distribute the Diageo portfolio. It manages a full TBA portfolio: Beer, RTD’s (Ready-To-Drinks), local spirits, international spirits and top end luxury spirits.

In Diageo Africa context, the margin profile is attractive, with a higher focus on spirits and outsourcing of beer manufacturing. Our extensive and exciting brand portfolio serves consumers across diverse demographics and delivers against consumers’ in-culture premiumisation experiences.

Our extensive and exciting brand portfolio serves consumers across diverse demographics and occasions and delivers against consumers’ in-culture premiumisation experiences. It is also well positioned to tap into future trends.

About the Role:

Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.

The role covers end to end supply in EA. Demand & Supply Planning, Customer Service and Logistic.

Experience & Skills Required:

 Top Accountabilities:

• End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
• Ensure appropriate SOPs developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa
• Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
• Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
• Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence

Purpose of the role:

Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.

The role cover end to end supply in EA, Demand & Supply Planning, Customer Service and Logistics

Influence partner leadership teams to ensure effective ordering post triangulation to meet inventory targets on end markets.

Work with multiple supply sites to deliver the volume.

Ensure onboarding Africa Partner Markets best practice and leading customer service experience and sustainable operations in the region.

Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.

Collaborate across East Africa to deliver continuous improvement across Supply as a value-add function

Qualifications, Experience & Skills:

• BSc Engineering/ Supply Chain
• Minimum 8 years experience working in international logistics and customer service
• End to end customer collaboration resulting in best-in-class feedback from customers regarding service levels
• Expert in Import processes in East Africa
• Fluent in English
• Proven track record in implementing Change Management including including focus on people and process improvement
• Experience of the S&OP/IBP cycle
• Proven ability to influence stakeholders to deliver customer focused results
• Proven ability to anlayse detail at pace and provide conclusions and recommendations
• Experience in leading presentations and delivering results
• Culturally aware and able to adapt communication styles where requires
• Digital Capability: SAP APO, OMP/Kinaxis capability
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Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win.

Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.