Customer Support Regional Lead

We are looking for a Regional Lead to join our Customer Support Leadership team. This person will play a primary role in actively reducing customer friction across our products. Let’s build cities for people, not cars together!

Your daily adventures will include:

• Lead a large team of inhouse and Supplier people in pursuit of our Customer Support Purpose
• Providing customer experience feedback to the business so we can improve our products and services
• Solving customer issues and making it feel easy so customers continue to use our products and services
• Offering cost-efficiency - giving us financial credibility
• Delivering high levels of stakeholder engagement - giving us the credibility to influence the customer experience
• Lead a team of Senior Team Leads
• Liaise with our outsourcing suppliers in order to drive performance and expansion strategy
• Be a role model leading our support readiness for existing and predicted challenges and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
• Contribute to your peer's success through collaboration, creativity, and giving critical constructive feedback
• Identify problems and opportunities to support our purpose and then initiative, own, and contribute to solutions
• Ensure your people are highly engaged
• Drive clarity of purpose to ensure your people understand their purpose and how it aligns with Bolt’s success
• Drive a diverse and inclusive environment to ensure all of your people know their opinions matter

We are looking for:

• Drive – our leaders are hard-working, able to tackle large challenges with enthusiasm
• Intelligence – our leaders are able to learn and solve new problems - they can troubleshoot logically, create scalable and repeatable processes
• Integrity – our leaders are respectful, ethical, and trustworthy
• Empathy - our leaders can relate to our Customers and their colleagues, they seek to understand different views
• Coach-ability - our leaders actively seek out, listen to and act on constructive feedback
• Team players - our leaders collaborate openly and contribute to each other's success
• Humility - our leaders don’t need to be the smartest in the room, or be right - they seek out the best decisions and solutions always putting Bolt and the Team ahead of their own ego
• Growth mindset - our leaders coach their teams for success, they understand learning from mistakes makes us better Leaders