Department Manager, Laboratory

ABOUT PENDA HEALTHPenda Health is an award-winning, innovative healthcare company dedicated to delivering high-quality, compassionate, and trustworthy care to every patient we serve. Our vision is for everyone in Africa to have healthcare they can trust — care that is accessible, reliable, and centred on people.Today, our team of 600+ passionate professionals proudly operates 20 Medical Centres across Nairobi, Kiambu, and Kajiado Counties, offering a wide range of outpatient and diagnostic services.At Penda, our culture is built on a place where our people grow, our patients feel valued, and our communities thrive — because we're Here When It Matters.ROLE OVERVIEWYou willl be in charge of:Laboratory technical leadership: Providing technical expertise and advice to Penda on laboratory services, including testing, equipment, reagents, processes, and technical requirements, and guiding decisions that affect laboratory service delivery.Quality assurance: Ensuring quality across the full laboratory testing pathway, from sample collection and identification, handling and processing, testing, quality control, result validation, reporting, and follow-up of errors or incidents, to ensure results are accurate, reliable, and clinically useful.Regulatory and standards compliance: Ensuring laboratory services comply with KMLTTB requirements and other applicable regulatory, professional, and quality standards, and leading the identification and closure of compliance gaps.Operational and team support: Providing technical direction to laboratory teams, supporting consistent implementation of laboratory processes and SOPs across Medical Centers, identifying capability gaps, and working with Branch Managers and HRBPs to address staffing, performance, training, and other operational needs.KEY RESPONSIBILITIESModel and champion the Penda Way — accountability, integrity, collaboration, and excellence —...