Director of Operations

Job Description

Fairmont Mount Kenya Safari Club has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.

• As the Director of Operations, you will hold a senior leadership role responsible for overseeing all operational aspects of the hotel. Your primary focus will be to ensure the smooth and efficient day-to-day functioning of the property while delivering exceptional guest experiences. This includes leading and managing various departments, developing and implementing effective operational strategies, and maintaining the highest standards of service and guest satisfaction.
• You will report directly to the General Manager, and your key responsibilities will include, but are not limited to, the following:

Leadership and Management

• Providing leadership and guidance to all departments—including Front Desk, Housekeeping, Food & Beverage, and Maintenance—with a strong focus on Food & Beverage operations.

Operational Efficiency

• Ensuring smooth and efficient daily operations across all departments, optimizing resource allocation, and managing costs.

Guest Experience

• Delivering exceptional guest experiences, addressing guest concerns, and ensuring high levels of satisfaction.

Strategic Planning

• Developing and implementing operational strategies to achieve business objectives, improve performance, and enhance profitability.

Financial Management

• Assisting in the preparation and management of the hotel’s operating and capital expenditure budgets.

Team Development

• Mentoring and developing team members, fostering a positive work environment, and promoting employee engagement.

Compliance

• Ensuring full compliance with all relevant regulations, standards, and operational controls.

Crisis Management

• Participating in the development and implementation of the hotel’s business continuity, emergency response, safety, and crisis management plans.

Qualifications

• Extensive experience (minimum 5 years) in a luxury or upscale hotel environment, with at least 2 years in a similar leadership role (Director of Operations or Hotel Manager).
• Strong understanding of hotel operations, including Front Desk, Housekeeping, Food & Beverage, and Maintenance.
• Exceptional leadership and team management abilities, with a proven track record of motivating and inspiring teams.
• Excellent communication and interpersonal abilities, with the capacity to interact effectively with guests, staff, and other stakeholders.
• Solid understanding of financial management principles and the ability to contribute to budgeting and cost control.
• Strong problem-solving and decision-making capabilities, with the ability to address challenges proactively and effectively.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.