Director, Quality Assurance

Job Purpose

To provide strategic leadership in the development, implementation, monitoring, and continuous improvement of the University’s Quality Assurance (QA) systems, ensuring compliance with statutory and regulatory requirements, and fostering a culture of excellence in teaching, learning, research, and service delivery.

Qualification

Education, Skills and Experience

• Must hold a PhD degree from a recognized and accredited university, with a minimum of three (3) years of relevant university experience, including demonstrated leadership in, Academic Administration, Quality Assurance, curriculum development, programme accreditation, or related academic processes.

OR

• A Master’s degree in a relevant field (Education, Higher Education Management, Monitoring & Evaluation, or related discipline) with at least 5 years’ relevant university experience, including leadership in, Academic Administration, Quality Assurance, curriculum development, accreditation or related academic processes

Key Competencies and Attributes

• Expertise in Quality Assurance – Strong knowledge of national and international higher education quality assurance frameworks, including CUE regulations, professional body requirements, and global best practices.
• Leadership and Strategic Management – Proven ability to provide vision, plan strategically, and organize resources to drive institutional quality improvement initiatives.
• Analytical and Evaluation Skills – Strong capability in monitoring, evaluation, data analysis, and evidence-based decision-making to ensure continuous improvement.
• Team Management and Coordination – Demonstrated ability to lead multidisciplinary teams, foster collaboration, and effectively coordinate university-wide quality assurance programmes.
• Communication and Reporting Skills – Excellent interpersonal skills, with the ability to communicate complex quality issues clearly; skilled in report-writing, presentation, and stakeholder engagement.
• Integrity and Professionalism – High ethical standards, impartiality, and commitment to institutional excellence, accountability, and transparency

Key responsibilities also include

Duties and responsibilities:

Reporting to: Vice- Chancellor

• Be a quality champion by actively creating quality awareness in the University with the aim of promoting quality achievement and performance improvement in the University.
• To monitor compliance with the University and Divisional service charters and to ensure adherence to the charter's standards.
• Play a key role in preparation of quality reports on Service Charter adherence evaluation,course evaluations, external examiners’ reports, student progression, feedback from the labour market and alumni etc.
• Ensure the University and Divisional charters’ remain relevant and current by periodically reviewing or recommending reviews.
• Stakeholder Feedback Management by Participate in developing stakeholder feedback tools, and cascade feedback to the relevant departments and monitor implementation.
• Collaborate with the Institutional Data Analytics Unit in preparing information and data required to generate quality reports for internal use as well as for the Commission for University Education (CUE) and other bodies.
• Play a key role in coordinating internal self-evaluation of quality assurance systems as well as external evaluations by CUE and other bodies.
• Monitor the implementation of internal and external evaluation recommendations and submit regular progress update reports.
• Benchmarking and Maintaining an inventory of all benchmarking reports in accordance with the University benchmarking policy and work with the Communications and University Public Relations Office when planning for benchmarking visits.
• Review all policies submitted to the Quality Assurance Office ensuring alignment with current policies, guidelines and procedures and advise accordingly.
• Coordinate cascading of all approved University policies.
• Maintain an inventory of university policies and procedures and monitor their review, publication and cascading to staff.
• Implement and maintain a records management system to ensure that all documents and records for the quality assurance office are well maintained, safe, and easily retrievable
• Plan training logistics for training organized by the quality assurance office. 
• Provide administrative support in all functions of the Quality Assurance Office.
• Monitor the effectiveness of blended instructional delivery, especially for DIBeL programs.
• Lead semester-based quality audits to assess compliance with academic and administrative standards.
• Prepare and presents reports to Senate and management on institutional performance and compliance gaps.
• Develop data-driven strategies to monitor teaching, research, and governance.
• Ensure effective integration and use of ICT in teaching and learning processes.
• Monitor quality standards for digital learning platforms such as Microsoft Teams and the university’s e-learning system.
• Evaluate the effectiveness of digital learning strategies within all programs.
• Monitor the quality of teaching, research, and student assessment.
• Ensure compliance with workload allocation policies to promote teaching effectiveness.
• Align quality management initiatives with the university’s strategic plan.
• Collaborate with university leadership to implement best practices in governance and quality assurance.
• Participate in peer reviews and external audits to benchmark the university against national and international standards.