Engineer - Fixed Network Support

Detailed Description

Reporting to the Reporting to Lead - Fixed Delivery, the role holder will be responsible for ensuring stability and reliability for the fixed network. He/she will be the point of contact for support and maintenance of Fixed Network and services for assigned cluster to deliver and Always-On fixed customer experience.

Key Responsibilities

• To be a single point of contact for Safaricom fibre infrastructure faults and ensuring restorations are done to the original build specification.
• Provide proper incident management to ensure lower MTTR through temporary restoration to bring up service within SLA and timely closure on permanent restoration.
• Providing excellent customer experience by scheduling visits to resolve service issues for Fixed customers and ensure the contractors adhere to stipulated code of conduct at all interactions with the network and customers.
• Performing network acceptances according to agreed guidelines and checklist following the delivery milestones for provisional, operational and final acceptance.
• Fault diagnosis and prioritization and oversee the resolution process up-to verification of service uptime and provide comprehensive root cause analysis.
• Monthly preventive maintenance reporting and scheduling regular inspection of fibre network and PM activities together with fibre maintenance contractors.
• Analysing risks and proposing fibre relocation plans in case of road, water & sewerage expansion, power utilities, new building facilities and checking for geological changes that will affect the current locations of fibre and/or impact services.
• Ensuring fixed network resiliency and availability by performing and documenting periodic disaster recovery checks and tests.
• Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change management process.
• Spares management and materials forecast for maintenance works by overseeing spares usage and availability in correct specification, quantity and storage.
• Performing regular on ground audits and documentation to maintain high standards of network quality on fibre infrastructure (fibre routes, manholes, cable usage, fibre network components etc)
• Provide proper Supplier/partner management to ensure quality work is delivered per agreed SLAs and contractual obligations.
• Working closely with fibre planning and implementation teams on new fibre works in the regions and confirm the As-built network is per design during acceptances.
• Managing expenditure associated with maintenance projects by developing OPEX savings initiatives.
• To act as the Safaricom representative in regulatory, general public, government authorities and other 3rd parties in managing access, permits and rights of way to ensure smooth flow of day-to-day network operations.
• Liaising with Safaricom Security teams in securingfixed network infrastructure to eliminate vandalism and minimize impact on service.
• Provide periodic and ad-hoc reports showing performance on key experience metrics and network KPI e.g SLA, MTTR, availability etc
• Drive operational excellence projects to drive improvements in our Fixed Network quality & reliability.
• Ensure >99.95% availability of active devices and services on the Fixed GPON access network.
• Carry out Fixed active network service optimization to achieve best performance and customer experience.
• Perform network integrations for OLTs & BNGs, service migration and acceptance of newly installed equipment.
• Maintaining and up-to-date inventory management of devices, tools and IP parameters (addresses and vlans)
• Process documentation and improvement.
• Track QOS affecting parameters e.g., utilization and latencies on the core transport and access networks and execute necessary improvement actions.
• 24/7 on-call support for Fixed Network services.

 Qualifications

• Degree in Electrical, Electronics, Telecommunication Engineering, IT or related field.
• Work Experience of 3 years with specialized role in a busy telecommunications environment.
• Experience working with various vendors equipment such as Nokia, Huawei & Cisco and conversant with network technologies such as GPON & IPRAN
• Knowledge of QoS techniques and hands-on experience of implementing MPLS services.
• Conversant with IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), VLANs, IP QOS and Triple play services
• CCNA/HCNA and fiber certifications required. CCNP or HCNP is an added advantage.
• In-depth understanding of Transmission infrastructure deployment and Support life cycle will be an added advantage.
• Strong technical analysis, troubleshooting, and problem resolution skills.
• Strong relationship building skills and a team player.