(fluent English) Product Support Consultant (Water Solutions, Global)

Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What You Will Do:Deliver outstanding customer support via emails and calls;Assist customers with product-related inquiries;Support customers throughout the purchase process;Stay up to date with product changes and updates;Troubleshoot technical issues over the phone;Maintain deep understanding of client solutions and meet KPI;Communicate with developers and cross-functional specialists;What you need to succeed in this role:Excellent English (C1 for both written and spoken is a must);1+ year experience in customer support;Strong verbal communication skills;Previous experience with a wide product range;Comfortable using technical terminology and guiding customers through troubleshooting steps;Pre-sales experience;Attention to details ;Strong analytical thinking and research skills;Positive, proactive and responsible attitude;Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);Benefits:Flexible schedule;Opportunity to cooperate fully remotely;Inclusive international environment;Compensation in USD;Rewards for referring friends;Balance between project workload and personal time, but also – internal health policy;Responsive leadership...