Food and Beverage Service Manager & Lecturer 2026

A LITTLE ABOUT US

Since 2015, Boma International Hospitality College (BIHC) has passionately trained and influenced young and aspiring hoteliers to shape one of the oldest industries since time.

We believe in offering life-long learning that is innovative, with hands-on-the-practical skills that can be utilized to offer solutions to our world’s most dynamic and ever-changing industry. This mantra has sailed us through to be a TVET Centre of Excellence for Hospitality Training and marks just the beginning of an incredible journey ahead.

We’re also rooted in our Purpose and guided by our Values, which include Professionalism, Passion, Growth and Timeliness. We recognize that the only way we can to achieve this Purpose is to work with and engage a diverse workforce that reflects the communities and industry we serve. By creating an inclusive work environment where all feel like they belong and are respected for their unique contributions to our mission, this purpose can easily shape into a reality.

In addition to the requirements below, we recognize that people come with diverse talents and experiences beyond the scope indicated and such we still encourage you to apply.

YOUR POSITION WITH BIHC: Food and Beverage Service Manager & Lecturer

HOW YOU WILL FIT INTO OUR MISSION

We pride in being a small community that ensures that every participant is known at an individual level in order to understand their specific needs and constantly assess that these needs are met. As an ISO 9001:2015 certified organization, we are keen to:

1. Demonstrate our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
2. Enhance customer satisfaction through the effective application of systems, including processes for improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.

WHAT YOU WILL DO (Your responsibilities will include):

We are seeking a dynamic and experienced Food & Beverage Service Manager to join our team.

The successful candidate will lead and oversee all F&B operations, including restaurants, bars, and cafeterias, ensuring exceptional guest experiences, operational efficiency, and compliance with health and safety standards. The role also plays a key part in training, mentoring, and supervising students within a practical hospitality-learning environment.

Key Responsibilities

1. Oversee the day-to-day operations of all food and beverage service outlets, including restaurants and coffee shop operations.
2. Manage inventory levels and coordinate procurement of food, beverages, equipment, and supplies to ensure uninterrupted service.
3. Inspect F&B supplies, equipment, and work areas to ensure cleanliness, functionality, and adherence to quality standards.
4. Ensure compliance with all health, food safety, and hygiene regulations, including monitoring student adherence to established standards.
5. Supervise, mentor, and schedule students; assign duties and monitor performance in line with training objectives.
6. Establish and enforce service standards to enhance customer experience and maintain high-quality service delivery.
7. Coordinate closely with the kitchen team in menu planning, food production, and timely service delivery for training and operational purposes.
8. Monitor food and beverage orders and collaborate with the Chef to resolve delays or service challenges.
9. Investigate customer complaints regarding food quality and service, and implement corrective actions promptly.
10. Manage budgets, control costs, and review financial transactions to ensure profitability and accountability.
11. Support the development and implementation of training programs for students in restaurant service and dining operations.
12. Ensure smooth coordination of activities between kitchen staff, service teams, and training units.
13. Prepare reports on operational performance, service standards, and training outcomes.
14. Oversee the efficient operation and performance of the coffee shop, ensuring quality service and product consistency.
15. Perform any other duties as assigned by management.

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE

Minimum requirements:

• Bachelor’s Degree in Hospitality Management, Food & Beverage Management, Events or it’s equivalent
• Proven experience as F & B Service manager with over 5 years of experience
• A deep understanding of, commitment to and involvement in hospitality Industry
• Outstanding F & B techniques and interpersonal relationship skills
• Capacity to spot, resolve issues efficiently and to work under extreme pressure
• Ability to train students in executing different service styles and techniques at the training restaurant.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Mastery in delegating multiple task
• Up to date with food and beverages trends and best practices
• Guest-oriented and service-minded
• Strong working knowledge of related computer software, including restaurant management software.
• Ability to adhere to budgets, manage personnel and meet financial targets.
• Exceptional organizational, leadership, problem-solving, and communication skills.
• Must have excellent presentation and communication skills (both verbal and written), and be extremely guest focused.
• Must have attention to detail and have the ability to multi-task; follow up and leadership skills.
• Ability to forecast food and beverage needs.

Desirable Attributes:

• Excellent judgment with the ability to balance risks and opportunities
• Excellent customer service skills.
• An absolute commitment to upholding the College Values. In particular, commitment:
• to prioritize the needs of students
• to act with integrity, authenticity & respect at all times
• to secure continuous improvement and excellence
• to focus on coaching and developing others to reach their full potential

HOW YOU CAN JOIN US:

Apply strictly through https://www.redcross.or.ke/Careers and or https://www.bihc.ac.ke/career  so as to reach us not later than Sunday 5th March, 2026. Only shortlisted candidates will be contacted.

Applications will be reviewed on a rolling basis. Suitable candidates will be invited for interviews as applications are received, and the position will be filled once the ideal candidate is identified.

Job disclaimer and notification: BIHC is an equal opportunity employer and does not charge / accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview.