Front Office Supervisor

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa. With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.As a Front Office Supervisor, you will be an integral part of our Front Office team, responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. You will lead and motivate a team of Guest Service Agents, handle guest inquiries and complaints, and maintain a smooth and efficient check-in/check-out process. This role requires a strong focus on guest satisfaction, excellent leadership skills, and the ability to thrive in a fast-paced environment.Key Responsibilities:Team Leadership & Supervision:Supervise, train, and motivate a team of Guest Service Agents, ensuring adherence to Accor brand standards and service expectations.Ensure all guests receive a warm welcome, efficient check-in/check-out, and personalized service.Proactively address guest concerns and resolve complaints promptly and professionally, escalating issues to the Front Office Manager when necessary.Maintain a thorough knowledge of hotel services, facilities, and local attractions to provide accurate information...