Global Head of Portfolio Performance

About the roleThe Global Head of Portfolio Performance is accountable for the end-to-end management of the portfolio lifecycle across all electric markets. This role ensures that credit is issued responsibly, monitored effectively, and recovered efficiently — safeguarding both portfolio quality and investor confidence. It blends strategic credit ownership, analytical insight, and field execution — ensuring repayment excellence through robust processes, cross-functional collaboration, and disciplined operational follow-through.Duties and Responsibilities Portfolio Strategy, Lifecycle & Investor Risk Management Own the end-to-end credit lifecycle, from credit assessment and onboarding to repayment, collections, and recovery, ensuring strict adherence to company policies and investor standards.Serve as the internal owner of the portfolio strategy, fostering alignment across commercial, CX, finance, and strategy teams to balance portfolio growth with credit quality.Establish, refine, and implement credit risk management frameworks, including credit scoring, approval protocols, limits, and collections standards.Lead data-driven reporting and proactive mitigation of risks to investor returns.Develop and continuously improve delinquency and repayment models, identifying early warning signs and trends that inform business decisions.Translate credit insights into operational adjustments, new pay plan structures, or product and sales process refinements that enhance repayment outcomes.Portfolio Health Monitoring & Interventions Continuously monitor the credit health of country portfolios, identifying underperforming markets, sales agents, or customer segments.Lead targeted portfolio interventions — including repayment campaigns, training, restructuring, or process audits — to boost collection rates and reduce delinquency.Drive continuous improvement in portfolio management, reducing write-offs and optimizing debt recovery in alignment with commercial and finance targets.Partner with regional and country teams to ensure...