GM - Business Process Re-engineering and Automation

Senior leader with deep financial services experience, strong automation and data literacy, and proven capability to deliver value within a regulated environment.

The roles focuses on Automations CoE capacity building and enabler support.

a) Enterprise Transformation.

- Define and own the enterprise transformation roadmap across banking and insurance lines

- Support large-scale operating model change (process, technology, people) for shared service enablement in Automations.

b) Innovation & Emerging Technology

- Build and govern the innovation portfolio

- Evaluate emerging technologies (AI, GenAI, advanced analytics) for business relevance.

c) AI Strategy & Ethics.

- Define the AI strategy, principles, and guardrails.

- Ensure explainability, fairness, and regulatory compliance.

d) Business Value, Continuous improvement and Change management.

- Translating ARRP strategy into measurable value outcomes

- Drive executive alignment and enterprise adoption

e) Delivery & Execution

- Oversee end-to-end delivery of automation and AI initiatives

- Prioritise delivery based on business impact and risk

Key Deliverables

Innovation & Strategic alignment:

- Define and own the enterprise transformation and AI strategy, aligned to business objectives across banking and insurance.

- Identify, prioritise, and govern high-impact transformation and innovation initiatives.

- Establish AI principles, ethical guardrails, and regulatory alignment.

- Drive enterprise change management, executive sponsorship, and adoption.

- Track and report value realisation from transformation initiatives.

Delivery.

- Own the enterprise automation and AI delivery agenda, ensuring solutions are scalable, secure, and compliant.

- Oversee end-to-end delivery of automation initiatives, from intake to production.

- Govern the automation platforms and architecture, including RPA, workflow, data, and AI tooling.

- Ensure strong risk management, audit readiness, and operational resilience.

- Embed automations into business-as-usual operations with clear ownership and support models.

Qualifications / Certifications

- 12–15+ years of progressive professional experience within EGH based licenses in banking, insurance, or other regulated financial services environments.

- Proven track record leading enterprise-scale transformation, automation, or technology delivery programmes with measurable business outcomes.

- Hands-on experience delivering process re-engineering, workflow automation, RPA, data, and AI initiatives across multiple business functions.

- Demonstrated ability to operate effectively within regulatory, risk, audit, and compliance frameworks, including engagement with internal and external auditors.

- Proven experience managing cross-functional, multidisciplinary teams, including technology, operations, data, and business stakeholders.

- Strong stakeholder management experience at Executive, Board, and Regulator-facing levels.

- Exposure to large-scale platform implementations, vendor management, and complex delivery environments.

- Experience embedding solutions into business-as-usual operations, including support, change management, and continuous improvement.