Guest Service Agent

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Manage arrivals and departures of guests visiting our hotelProvide exceptional guest service by responding to guest requests efficientlyPromote and enroll guests in loyalty programs (e.g., ALL – Accor Live Limitless).Maintain a high level of professionalism and accuracy with all accounting functionsCommunicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are metActively resolve guest issues and challenges presented on shiftTo print all contingency reports, i.e. arrivals, departures, Guest’s In-house and Guest ledger balance, at the beginning of every shift. This will be filed in the respective files as a backup In-case of system failure.Correctly performing Forex exchanges as per the set standardTo efficiently check out guests and receive any payments related to their stay while transferring the city ledger bills to the respective company and attaching the correct correspondencesEnsure all the departed rooms have been checked out from the system,...