Head of Road Freight – Kenya

JOB DESCRIPTION

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company.- DHL Global Forwarding has an opening for a Head of Road Freight – Kenya in Mombasa, Kenya. Manages, controls, and develops Road Freight (RFR) strategy and activities in the region in line with the group business strategy and local/regional business environment and the overall Industrial Projects (IP).The role aims to increase market share, achieve business targets, optimize business assets and human resources, and deliver maximum profit while ensuring alignment with the global and regional IP strategy.

Join us in connecting people and improving lives!

In this Head of Road Freight – Kenya position

Customers

• Identify and develop potential, sustainable customer relationships
• Respond to customer enquiries / complaints
• Lead in engagements and strategic customer interfaces with Key Account Contacts
• Provide leadership in the areas of product and business development, resource utilisation, Country organization and strategic Industrial Project customer interfaces
• Support and co-ordinate the development, implementation and localisation of key initiatives and programmes
• Ensure effective pricing strategies are developed to sustain profitable growth.
• Co-ordinate with different departments to deliver quality service to Industrial Project customers
• Responsible for achieving Industrial Project Customer business targets
• Develop sales motivation initiatives to keep high sales performance towards the annual business target.
• Responsible for costs and cost structure and drives improvement measurements and actions
• Ensure the development and maintenance of the Industrial Project customer database and its use for identification and segmented targeting of Industrial Project customers and prospects for DGF.
• Share product knowledge and to provide internal support to subordinates
• Facilitate and support country's efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
• Establish KPl's and obtain agreement & commitment from Country management
• Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
• Carrier contact/negotiation (RFR) according to corporate policy and local requirements.

Stakeholders

• Oversees the transport portal (Saloodo)
• Carrier contract/relationship and performance management
• Interact with commercial team (at country level) in terms of pricing
• Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
• Responsible for EBIT result at country/country group level

Process

• Defines, monitors and enforces targets to the operational units
• Select and assigns key positions to reach targets
• Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
• Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
• Defines and implements ISO standards in line with corporate instructions
• Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for RFR according to corporate policy
• Proposes IT needs
• Responsible for Preferred Carrier adherence
• Responsible for Operational KPl's

People Management

• Determine organizations structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Develop a team spirit and multitasking capabilities within the team
• Plan, organise and direct an efficient and effective function Develop KPl's with team members and monitor individual performance
• Conduct performance appraisal, including coaching.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Identify training needs and opportunities to develop a highly skilled functional department

IP Product

• Manages and steers the IP (product) teams in the country Manages all country IP P&LS.
• Develop and maintain strong existing Industrial Project customer relations and loyalty
• Drives BD for IP in alignment with the Sales organization, e.g., aligns IP customer target lists, drives sales/ BD collaboration and aligns incentives.
• To join Industrial Project customer meetings/sales visits (potential and existing) and present company capabilities.
• To collect market profiling and Industrial Project customer/ competitor research & analysis activities to understand and identify market opportunities and challenges.
• Integrates IP into overall country/regional BD efforts and solution design and supports respective customer BD efforts Represents and bundles all non AFR/ OFR products in country management team and is partner/ go to person for other IP country organization (if partnering is required) Informs himself and seeks to replicate successful business ideas from other countries/ regions
• Develops IP and innovation community, actively innovates and incubates new ideas e.g., niche business in a country Is contact for and manages local implementation of global and regional product launches
• Is contact for IP related Business Cases

Now, here is what we need from you!

• Degree in business Management or a related field
• Minimum 10 yrs in Logistics Industry
• Minimum 5 years' experience in Product Management/ Value Added Services
• Experience in management role
• In-depth knowledge in the Logistics industry especially the Road freight product and forwarding business and understanding of Products/ Value Added Services
• Proven success in a senior management role, with specific experience in selling to major global customers
• Commercial ability, experience and thinking in customer centric x-product solution design Capability to innovate and implement new ideas
• Strategic thinking skills
• Excellent country and regional geographical knowledge for cross-border routings
• Commercially astute with excellent business acumen
• Presentation and facilitation skills. Excellent training skills
• Market Intelligence. Outstanding Negotiation and interpersonal skills
• Project Management. People Management skills
• Strong Customer-facing and interaction skills
• Excellent Communication skills - spoken and written.
• Strong Leadership skills
• Systematic problem-solving

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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