Head of Service

About BasiGo:

BasiGo is a pioneering e-mobility start-up driving a transformation in Africa’s public transportation. BasiGo provides an electric bus solution as a sustainable, cost-effective alternative to diesel buses for private operators in Kenya. At the heart of BasiGo’s innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa. The Pay-As-You-Drive model is an all-inclusive lease that simplifies adoption of an electric bus for private operators by lowering the upfront cost, providing convenient charging infrastructure, and providing expert after-sales service to keep electric buses in reliable operation.

After-sales service is a critical component of BasiGo’s Pay-As-You-Drive value proposition. The Head of Service is a senior leadership role responsible for the overall performance, reliability, and operational excellence of BasiGo’s after-sales service organization. This role ensures that BasiGo’s electric bus fleet operates safely, efficiently, and with maximum uptime and is ideal for an experienced service operations leader with strong technical aptitude, excellent stakeholder management skills, and the ability to scale service capacity in a fast-growing electric mobility environment.

Key Responsibilities:

Strategic Leadership & Service Operations Management

• Develop and execute the overall service strategy to achieve fleet uptime, safety, reliability, and customer satisfaction targets.
• Oversee all service depots and ensure consistent operational standards, processes, and performance across locations.
• Set goals, KPIs, and reporting frameworks for the service organization.
• Forecast resource needs based on fleet growth, maintenance demands, and depot capacity.
• Ensure service processes align with corporate goals, regulatory requirements, and product roadmap changes.

Department Leadership & Performance Management

• Forecasts annual goals and objectives for the service department and drives the team to meet or exceed them.
• Hires, trains, motivates, coaches, and monitors the performance of all service department staff.
• Leads weekly department meetings to align on priorities, performance, and operational updates.
• Fosters harmony, teamwork, and effective communication within the department and with other BasiGo teams.

Stakeholder Communication & Operator Engagement

• Serve as the service representative to internal leadership, supply chain, operations, engineering, and manufacturing teams.
• Provide regular insights on fleet performance, major repairs, reliability trends, and maintenance forecasts.
• Coordinate with Operations on major incidents, fleet grounding decisions, and technical advisories.
• Support billing accuracy and maintenance cost transparency through alignment with Finance and Inventory teams.

Experience & Qualifications

• Bachelor’s degree in Engineering, Automotive Technology, Operations Management, or related field.
• Minimum 5–7 years in service management, automotive maintenance, fleet operations, or EV service environments.
• Demonstrated ability to build, scale, and optimize service operations, including implementing new processes, systems, and organizational structures.
• Experience working with OEMs, engineering teams, and suppliers to resolve systemic issues and drive process improvements.
• Experience developing and managing operational budgets, resource plans, and cost-optimization strategies.
• Demonstrated leadership ability with excellent people management skills.
• Strong communication, analytical, and strategic planning capabilities.