Housekeeping Supervisor

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Job Description

Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.

We are seeking to get a housekeeping supervisor who will lead and supervise the daily operations of the housekeeping team, ensuring that cleanliness, hygiene, and service standards are upheld in guest rooms, public areas, and back-of-house areas. The role involves close coordination with other departments, a strong presence on the floor, and active participation in guest satisfaction initiatives.

Operational Supervision

• Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet Fairmont cleanliness and quality standards
• Coordinate room assignments and workflow distribution for Room Attendants and Housemen
• Conduct routine inspections of guest rooms, corridors, offices, and public spaces to ensure flawless presentation
• Ensure timely room readiness for arrivals, VIP guests, and special requests

Guest Experience & Service Excellence

• Respond promptly and professionally to guest requests, concerns, and feedback
• Ensure personalized service delivery in line with Fairmont luxury service culture
• Support the delivery of special amenities, turndown service, and VIP preparations
• Maintain guest privacy, confidentiality, and safety at all times

Team Leadership & Training

• Provide guidance, coaching, and daily support to housekeeping colleagues
• Train new team members on cleaning standards, guest interaction, and service procedures
• Monitor performance and recommend development opportunities
• Promote a positive, respectful, and inclusive working environment

Quality Control & Standards

• Enforce consistent compliance with Fairmont brand standards, SOPs, and hygiene protocols
• Ensure proper use, handling, and storage of cleaning chemicals and equipment
• Report maintenance issues, room defects, and safety hazards promptly through the appropriate channels
• Maintain high standards of grooming, professionalism, and discipline within the team

Inventory & Resource Management

• Monitor and control usage of linen, guest supplies, cleaning products, and equipment
• Support stock-taking and ensure housekeeping stores are well organized
• Minimize wastage through proper controls and sustainable practices

Health, Safety & Compliance

• Ensure compliance with occupational health and safety regulations
• Uphold hygiene, sanitation, and environmental sustainability practices
• Participate in departmental audits and quality assurance inspections

Qualifications

• Diploma or Degree in Business Administration, Hospitality Management, or related field
• At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment
• Experience in a luxury hotel environment is an added advantage.
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multitask and work under pressure
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.