ICT Assistant

Duties and Responsibilities

IT Support

• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Troubleshoot and resolve Technical problems.
• Provide technical support to users remotely and onsite.
• Ensures that all technical resources are available for meetings i.e. projector, laptops, and cables as request by user.
• IT Asset Management
• Develops and delivers documentation to ensure appropriate end-user support.
• Develops procedures and controls for service improvements and recommend solutions to common problems
• Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
• Trains co-workers on new or existing functionality or services and Identifies staff training needs based on common problems.
• Participates in integration and user acceptance testing.
• Enforce IT asset usage policies and standards as outlined in the ACTED ICT policy.
• Ensure all bases under his/her jurisdiction have good internet connection and offer backup options in case of downtime.
• Data management including backups and recovery
• Any other duty that may be requested by your supervisor or Coordination.

Asset Management

• Track and monitor locations of all IT assets
• Tag all IT assets as per the ACTED tagging policy
• Ensure all staff sign asset reception sheets when being assigned as when as upon return.
• Answer any audit queries regarding the assets whenever required
• Any other duty that may be requested by your supervisor or Coordination.

Reporting:

• Provide monthly IT reports as will be directed
• Handle monthly Asset and communication reports for the mission.
• Document major incidences as they occur.
• Any other duty that may be requested by your supervisor or Coordination.

Procurement

• Assist in the procurement of IT materials.
• Ensuring all technical requirements are adhered to during procurement.
• Any other duty as may be requested by your supervisor or Coordination.

Protection mainstreaming

• Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours etc).

Key Performance Indicators:

• Technical expertise to resolve issues.
• Timeliness in resolving issues.
• Quality of Goods and Services procured.
• Quality of the reports.
• Adherence to procurement procedures and rules.

Qualifications/Skills Required

• Degree in Computer Science, Information Technology, or other related field.
• At least 3 years of relevant technical work experience and experience working in an INGO
• Good working knowledge of telecommunications technologies and Network Architectures for both Local Area Networks and Wide Area Networks
• Experience working in a windows server environment.
• Knowledge working with Microsoft Office suite esp. Outlook & Excel
• Excellent communication and inter-personal skills.
• Must be able to work in a multi-cultural environment
• Excellent analytical, problem solving and negotiation skills
• Excellent time-management skills. Able to meet deadlines.
• Must be willing to travel to various locations in Kenya, Uganda and Somalia.
• Proven ability to prioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
• High level of integrity, strong sense of responsibility and honesty.

Method of Application

Qualified national persons with the required skills are invited to submit their applications accompanied by detailed curriculum vitae and cover letter as a single document i.e. with the cover letter being on the first page and the CV starting on the second page, detailing three work related referees and contacts to kenya.jobs@acted.org and received on or before 28th Feb 2022 at 5.00pm with the subject line “ITC ASSISTANT_NAIROBI”

Please do not attach any other documents while sending your applications, if required they will be requested at a later stage.

Please note that only the shortlisted candidates will be contacted