Innovations Manager

Job Purpose: Reporting to the CEO, Britam Micro Insurance, the role holder will drive customer growth by developing innovative products, processes & technology solutions for individual & SME emerging consumers, using an agile innovation model. He/She will set up and own Britam's emerging consumer innovation model, lead strategy execution aligned to business goals, and drive grants & fundraising partnerships with donors, DFIs and innovation funds to unlock co-financing for innovation and scale. He/She must have a strong innovation delivery record, proven innovation project leadership, agile project management experience, and a track record of securing grant/donor funding. Key responsibilities: Drive growth in customer numbers by developing innovative solutions — products, processes & technology — for individual and SME emerging consumers. Build a data-driven view of customer segments and their evolving needs, and collaborate with the Head of Business Development — plus external partners — to identify unaddressed needs and co-create tailored solutions. Appraise projects for commercial viability, coordinate delivery across the business to ensure innovation projects land on time and on budget, and secure the right cross-functional representation to deliver them. Manage a continuous pipeline of ideas from stakeholders across the business, turning insight into a steady stream of innovative solutions. Continuously scan the local and global landscape for new products, technologies, and solutions that sharpen Britam's competitive edge and elevate customer satisfaction and experience. Identify and cultivate strategic partnerships — beyond InsureTechs, FinTechs, and banks — to deepen insurance penetration across the region. Drive execution of the innovation strategy, translating...